Leadership and Management in the Service Industries: An Evaluation

This report examines leadership and management within the service industry, focusing on the evolution of leadership qualities and various management approaches. It explores classical management theories, scientific management, and behavioral theories, using the Wa-Pila hotel as a case study to illustrate these concepts. The report reviews the role of a leader, different leadership styles such as autocratic, transformational, and laissez-faire, and motivational theories within the context of service sector organizations. The conclusion highlights the importance of effective leadership and management skills for driving organizational efficiency and performance, emphasizing the impact of leaders and managers in implementing changes within the hospitality industry. References include academic sources discussing knowledge-oriented leadership, agile innovation management, and the relationship between service orientation, employee engagement, and leadership styles.

Leadership and Management for
service

Table of Contents
• Introduction
• P1 Different types of approaches to management and leadership styles within the service sector.
• P2 Access and review the role of a leader and leadership as well as management style in the
organization.
• P3 Review the management and leadership style within the organization
• Conclusion
• References

Leadership in past
Leadership qualities, skills and theories has evolved with time in other words nature of leadership
has evolved with time. Initially there were no leadership theories. Initially it was defined based on
the process, goal that is needed to be accomplished.

Leadership in present
Today there are various kinds of leadership theories, skills and styles that are used by the leaders. Each
leadership style and theory has its own use and is used as per the situation. Today there are various
approaches to study and understand leadership. These leadership styles and theories influence other in
different way. These styles and theories are used according to the challenges that are faced by the
organizations or their employees.

Leadership in future
In future leadership will be far more complicated then it is in present as competition in increase and
will be way more intense then it was before. Environment in which company will operate will be
quite unpredictable and will face loads of turbulence Leaders in future have to be more skillful,
thoughtful and knowledgeable in order to lead their organization towards success.

P1 Different types of approaches to management and leadership styles within the service
sector.
• The new General Manager at Wa-Pila adopted some approaches to improve the efficiency of its management and
leadership styles and transform their business to another level. With the help of classical management theories the
hospitality industry can keep their staff happier and motivated in their work. The different types of approaches used in
Wa-Pila hotel are as follows:
• Classical management theory
• Scientific management theory
• Administration management theory
• Behavioural and contingency theory

P2 Access and review the role of a leader and leadership as well as management style in the organization.
• Role of a leader
• The hospitality sector must have an effective leader so they can transform their business to the other level in the service
sector marketplace. The role of a leader are as follows:
• Offer Vision
• Inspire and motivate

Continue
• There are different types of leadership styles within the service sector which are as follows:
• Autocratic leadership
• Transformative leadership
• Laissez-Faire leadership
• Transactional leadership

P3 Review the management and leadership style within the organization
• Leadership Style
• Motivational theory for management style

Conclusion
• This Presentation is concluding classical management and leadership theories to understand the role of leader and
management in the hospitality industry. Leader and managers of organization are the person who drives the whole
organization.
• The efficiency and performance of hotel is based on the skills of manager and leader in implementation of different
changes in organization. Role of leadership and management is evaluated for the operation of Wa-Pila hotels.

References
• Donate, M. J. and de Pablo, J. D. S., 2015. The role of knowledge-oriented leadership in knowledge management
practices and innovation. Journal of Business Research. 68(2). pp.360-370.
• Mergel, I., 2016. Agile innovation management in government: A research agenda. Government Information
Quarterly. 33(3). pp.516-523.
• Popli, S. and Rizvi, I. A., 2015. Exploring the relationship between service orientation, employee engagement and
perceived leadership style: a study of managers in the private service sector organizations in India. Journal of
Services Marketing. 29(1). pp.59-70.

Thank You