Leadership and Management: A Comparison of Service Industries

This report delves into the realm of leadership and management within the service industry, specifically comparing the change management systems and leadership styles of Rosewood London and Shangri Hotel. The analysis examines how these organizations implement change, focusing on their respective approaches to organizational and transformational change, as well as the leadership styles employed. Rosewood London is highlighted for its use of a change system that targets employees' different skills and the adoption of Laissez-faire leadership, while Shangri Hotel is noted for its autocratic leadership style. The report concludes by emphasizing the impact of internal and external factors on management styles and the role of leadership in adapting to change and improving business performance. References to relevant academic literature are included to support the analysis.

Leadership and
Management for
Service Industries LO4

INTRODUCTION
Leadership is the main process of social influence that uses by
individual to develop the business performance and manage the all
functions. A person who have different knowledge and skill and uses
to influence the people for the purpose of getting work done is known
as leader.

Compare and contrast different service industry
organizations' change management systems and leadership
in implementing change
Rosewood London and Shangri Hotel, are the competitor who use different change
management system and leadership to implement the changes such as:
Basis Rosewood London Shangri Hotel
Change system Organisational and transformational change
is adopted by Rosewood as it is operating at
large scale and target the organizational
strategy by following the change system.
This can help to increase business
performance through influencing customers.
This organization is adopting Personnel
change and Remedial change where
different skills of employees are selected
by management to serve their customers
effectively and engage them in to all
activities that can help regulate the
business.

Continue
Leadership Laissez faire leadership is
adopted by chosen
organization that make
happy to employees and
provide them flexibility to
work that can help to retain
the staff for long period and
reduce the employee
turnover.
Autocratic leadership is
adopted by organization
where decision is taken by
only management. This
increases the dissatisfaction
between employees and
increases the employee
turnover.

Conclusion and Recommendation
From the report it can be concluded In business environment
internal and external are main factors that affects the
management styles and different leadership styles are followed
by management that can help to adopt the changes and increase
the business performance.

References
Naqshbandi, M. M. and Tabche, I., 2018. The interplay of leadership,
absorptive capacity, and organizational learning culture in open
innovation: Testing a moderated mediation model. Technological
Forecasting and Social Change. 133. pp.156-167.
Carreiro, H. and Oliveira, T., 2019. Impact of transformational leadership on
the diffusion of innovation in firms: Application to mobile cloud
computing. Computers in Industry. 107. pp.104-113.

Thank You