HNC Hospitality: Leadership and Management in Service Industries

This report delves into the core concepts of leadership and management within the service industry, focusing on the application of classical management theories, such as Taylor's scientific management and Weber's theory of bureaucracy, within the context of service-oriented organizations. The report explores the crucial role of leaders, examining various leadership styles, including authoritarian and participative approaches, and their impact on employee motivation and organizational performance. Furthermore, it reviews management and leadership styles in the service sector, analyzing how these styles relate to organizational culture and structure, particularly in the context of technological advancements. The analysis includes an evaluation of an organization's current leadership and management skills, with a focus on how these skills can be adapted to meet future challenges and improve customer satisfaction. The report concludes by emphasizing the importance of effective leadership and management for the successful operation and growth of service-based organizations.

Leadership and Management for
Service Industries
(Task 1)

TABLE OF CONTENT
Introduction
P1) Application of Different Classical Management Theory in Service
Industry
P2) Role of Leader and Various Leadership Styles
P3) Reviewing Management and Leadership Styles in Service Sector
M1) Management and Leadership Styles Relating to Organisational Culture
and Structure
D1) Evaluation of Organisation’s Current Leadership and Management Styles
Conclusion
References

INTRODUCTION
Leadership can be defined as the process with the help of which an
individual influences the minds of other people in the way which the leader
wants from them to do. On the other hand, management can be defined as
the process with the help of which different tasks, activities and works of
an organisation are managed in an efficient and effective way for the
smooth running of the organisation.

P1) Application of Different Classical Management
Theory in Service Industry
The employees working in an organisation have some of their own physical and
social needs and they does not take into account the job satisfaction that they
receives from performing their job. Instead the main focus is on centralised
leadership, decision making, profit maximisation and specialisation of labour.

Contd.....
Weber Theory of Bureaucracy- The following theory puts its focus on the
division of labour rules, impersonal relationship and hierarchy. This theory is
based on the belief that power impacts negatively on the working and sincerity
of employees to follow the rules and regulations made by an organisation.

Contd....
Fredrick Winslow Taylor's Scientific Management Theory:
The following theory was propounded by Taylor and the main goal of
this theory was to increase the efficiency of the work of employees and
finding out the most efficient way to perform a job. The theory of Taylor
was also dependent on various principles and the discussion of which is
provided as under:

P2) Role of Leader and Various Leadership Styles
In service industry, the main focus of organisation is on making improvement in
the level of satisfaction of the customers that they get from making use of the
services of the organisation. In order to gain competitive advantage it is
important for the companies to make their focus over the performance and
profitability of the organisation.

CONTINUE....
Role of leader
Motivation Improvement: It is the role of leader to improve motivation of
employees by creating positive environment and spirit in the employees of Wa-
Pila Hotel.

CONTINUE....
Authoritarian Leadership Style: The
following leadership style says that
the main focus of leaders in this
leadership style in on the outcome
and results of the work of employees.
Participative Leadership Style: In
this leadership style, the
suggestions and guidance of
employees are also appreciated
in the decision making process of
the organisation.

P3) Reviewing Management and Leadership Styles in
Service Sector
Leadership Styles:
In context of Wa-Pila Hotel the use of participative leadership style is done. It is
so because the change in the organisation is not much complex so it will be easy
for the employees to accept the changes easily. Employees of Wa-Pila Hotel
consults to their managers in order to perform accurately the tasks they are
provided with.

Contd....
Management Styles: In order to create positive impact of digital technology on
the working of employees, the Wa-Pila Hotel has made use of Democratic and
Autocratic Leadership Styles. There are some changes in which are complex
and are not easy for the employees to adopt them.

Continue...
Past Leadership: In comparison to the earlier times in the organisations,
there has come a lot of difference in the leadership styles that has been
adopted in the organisation for getting the work done from the
employees. For example, the Autocratic Leadership Style was used in the
earlier times as the business size was small and the employees do not
have much knowledge about the working and the work was also related
to man power not the mind power.