Leadership and Management Skills Assessment in Hospitality Industry

This report provides an in-depth analysis of leadership and management skills within the hospitality industry, focusing on the Charlotte Street Hotel. It begins by discussing essential hard and soft skills, such as technical proficiency, Microsoft Office skills, management capabilities, communication skills, and teamwork. The report then explores the skills required for future success, including emotional intelligence, trend understanding, and diverse team management. It evaluates the importance of these skills in the context of sustainability and change management, highlighting the development of leadership and management skills in response to changes in the service sector. The report further examines change management processes, comparing the approaches of Charlotte Street Hotel and Ritz London using Lewin's change management model, and analyzes how change influences leadership and management styles, emphasizing the need for leaders to manage change at all levels and create a shared vision. The report concludes by referencing relevant academic sources.

Leadership and
management

Table of Contents
TASK 3.......................................................................................................................................................3
Discuss current management and leadership hard as well as soft skills within selected organization......3
Discuss required management and leadership skills for future and also discuss the way to achieved
those skills...............................................................................................................................................4
Evaluate current and future leadership and management skills which are important for selected
organization.............................................................................................................................................4
Evaluate how in response to change, leadership and management skills in service sector have been
developed................................................................................................................................................5
TASK4........................................................................................................................................................5
Compare leadership and management process in implementing change in different service industry
organization.............................................................................................................................................5
Discuss how change process influence leadership and management style...............................................6
REFERNCES..............................................................................................................................................8

TASK 3
Discuss current management and leadership hard as well as soft skills within selected
organization
In hospitality industry, it is important for managers as well as leaders to have some hard
as well as soft skills for getting positive outcomes within stipulated period of time. In this regard,
hard & soft skills are mentioned as under:
Hard skills:
These skills can be developed by providing appropriate guidance and support and &
mainly related with technical knowledge. Some hard skills are mentioned as under:
Technical Skills: In present time, technical skills are important and necessary in order to
make use of different softwares and tools in business in an efficient manner(Bush, Bell and
Middlewood, 2019). In context of charlotte street hotel, managers need to have necessary
technical skills so that they can meet with the requirement of current time.
Microsoft office skills: It is a used for preparing reports, maintaining data and delivering
presentation to clients. It is important for managers & leaders of respective hotel to have good
Microsoft skills so that they can manage the data and prepare reports in an efficient manner.
Management skills: This skill refers to make appropriate plans, organizing different
activities within company and keeping proper control over outcomes with an aim to get proper
results. In context of Charlotte street hotel, it is vital for managers and leaders for having
management skills with an aim to manage the whole task within company in an efficient manner.
Soft skills
Communication Skills: It is the most important soft skill which is required for interacting
with other people in an efficient manner. In hospitality industry, it is important for managers and
leaders to have good communication skills in order to interact with clients in an efficient manner.
In reference of respective hotel, managers and leaders are required to have appropriate
communication skills for further betterment (Weiss, Tappen and Grimley, 2019).

Team work: In organization, people often work in a team so that they can attain the
common goals by putting using expertise and potential of all individuals at work place. In
context of Charlotte street hotel, managers and leaders ensure to work in a team for getting
positive results in an efficient manner.
Discuss required management and leadership skills for future and also discuss the way to
achieved those skills
In current environment there is requirement to make modifications in existing skills,
knowledge of managers and leaders so that they can sustain and grow within current position in
an efficient manner. Certain skills which need to develop by managers and leaders of respective
hotel are described as under:
Emotional intelligence: It refers to understand the situation and respond accordingly. By
this way, leaders are able to challenge their personal passion and attract other to follow them. In
service industry, it is vital for managers to have emotional intelligence so that they can handle
the situations arise within organization in best possible way (Hassi, 2019).
Understanding of trends: In present time, leaders need to modify the traditional way of
working. It is stated that hotel industry is experiencing drastic changes in terms of technology
and customer needs. In this situation, leader and manager need to have the potential to predict the
future trend and change their course their course of actions as per change in market trend.
Diverse team management: In the current world of globalization, diversification is the
major element for each and every company across the globe. Also, in hotel industry there is
engagement of people belong from different background, culture, nationalities and more (Chang,
2016). Diverse team management enable the managers and leaders to maintain a diversify
environment at work place where employees can clearly coordinate and communicate with each
other.
Evaluate current and future leadership and management skills which are important for selected
organization.
It is analyzed that service sector does not provide products instead focus on providing
experience, values to guest. So, different hard skills and soft skills such as management,
technical skills, communication and team work abilities are important and for managers and

leaders to grow and succeed within service sector. In addition to this, in present dynamic world
especially in context of service sector, it is vital for managers and leaders for having diversified
skill sets such as diverse team management, understanding of trends, emotional intelligence and
more. Therefore, these skills are really important for managers and leader of respective company
to develop appropriate skills not for meeting with current requirements but also perform their
role in an efficient manner in future period of time.
Evaluate how in response to change, leadership and management skills in service sector have
been developed
Change management has brought a lot of effective practices within Charlotte street hotel.
It is stated that leaders and managers fulfill their responsibility by applying changes within
company in an efficient manner. For this, they are also likely to provide motivation to work force
so that they get engaged with change practices rather resisting it. This practice is helpful in terms
of maintaining positive relationship among individuals who are working at different level of
organization. Due to changes, there are a lot of changes need to adopt by leaders and managers
of service industry so that they can cope up with requirements of dynamic working conditions.
TASK4
Compare leadership and management process in implementing change in different service
industry organization
Changes is can be elaborated as the adoption of new and advance technologies in order to
bring values within business organization. It helps in improving current working practices of
company by applying latest technology at work place. In context of Charlotte street hotel, it will
be beneficial for managers and leaders to introduce changes in current working practices. It can
be further elaborated with the help of Lewin’s change management model which is given as
under:
Unfreeze: It is the initial stage where organization needs to prepare itself for accepting
changes. In this, it is important for managers and leaders of respective organization to maintain
proper communication with staff members so that they get ready to work in change practices
rather resisting it. This step is related to get readiness and willingness of work force for moving
from comfort zone to transformed situation (Spurgeon and Cragg, 2018).

Change: It is the most important stage where change is applicable in real context. Here,
managers and leaders actually implement the changes within company. At this stage, managers
& leaders of Charlotte street hotel require effective communication and planning so that changes
can be implemented in an efficient manner (Jefferies and et. al., 2016). It is analyzed that there
are a lot of difficulties likely to arise at this stage due to uncertainties and fearful of
consequences of employees in adopting change practices.
Refreeze: This is the last but most crucial stage where it is important to maintain stability
within team members. It is often seen that employees move back to the old approaches while
they cannot adjust with new approaches. It is the responsibility of managers and leaders of
respective company to ensure that workers get stable with transformed process and do not move
back towards traditional approaches of performing task.
Approaches of change management in Ritz London in comparison of Charlotte street
hotel are mentioned below:
Task oriented approach: Under this, some specific tasks are identified and major
emphasis are given on such tasks so that the predefined objectives can be achieve in an efficient
manner (Megheirkouni, 2018). Here, it is followed by Ritz London where they merely assign
role and responsibilities to members without give proper training in respect of task. It enables
their employees to be proactive in terms of performing task. On other side, Charlotte street hotel
does not adopt this approach.
Relationship oriented approach: It refers to build long term relationship with staff
members in order to get positive outcomes for further betterment. In context of Charlotte street
hotel, they are able to successfully maintain long term relationship with employees thus they
work force is highly satisfied with work life balance they are getting within company. However,
this approach is not suitable for Ritz London as they are not able to build long term and effective
relationship with staff members.
Discuss how change process influence leadership and management style
Change in management is regarded as an effective practice if right approach is followed
by leader. Here, influence of change process over leadership and management style for
respective company is mentioned as under:

Manage changes at all level: In change management, there are a lot of changes
introduced at different levels of organization. In current time, it is the role of leader to manage
changes at all levels within company. It is stated that when different levels involved together at
work place then it helps to drive best performance (Adams. and Velarde, 2018).
Create a shared vision and alignment: It is important for leaders and managers to create
a vision and also communicate it to staff members. Vision helps to provide appropriate directions
to work force. For alignment, it is require devising appropriate strategies which associate leaders
in terms of introducing necessary changes at work place.

REFERNCES
Books and Journals
Adams, D. and Velarde, J., 2018. Leadership and management in education: Role and
influence. Mastering theories of educational leadership and management, pp.1-10.
Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of educational leadership &
management. Sage.
Chang, Y.Y., 2016. Multilevel transformational leadership and management
innovation. Leadership & Organization Development Journal.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context. International Journal of Contemporary Hospitality Management.
Jefferies and et. al., 2016. Leadership and management in UK medical school curricula. Journal
of health organization and management.
Megheirkouni, M., 2018. Leadership and management development post-war: exploring future
trends. International Journal of Organizational Analysis.
Spurgeon, P. and Cragg, R., 2018. Is it management or leadership?. In How to Succeed as a
Leader (pp. 97-100). CRC Press.
Weiss, S.A., Tappen, R.M. and Grimley, K., 2019. Essentials of nursing leadership &
management. FA Davis.