HNC/HND Hospitality: Leadership and Management Report Analysis

This report examines leadership and management principles within the service industry, focusing on the application of classical and behavioral management theories, organizational culture, and leadership styles. It explores the roles of leaders and managers, comparing and contrasting management and leadership styles, and analyzing the impact of technology on leadership and management activities. The report uses Wa-Pila Hotel as a case study, discussing autocratic and democratic leadership styles, and includes an analysis of Handy's organizational culture theory. It concludes by emphasizing the importance of adapting leadership and management styles to ensure long-term sustainability and effective service delivery in the hospitality sector. References to relevant literature are also included.

Leadership &
Management, Past,
Present and Future
Task 1

Table of content
• Introduction
• Factors that influences management style and structure
• Different types of organisational culture
• Role of a leader and a manager
• Identification of management leadership style
• Compare and contrast management and leadership style in
organisation
• Opinion on specific management and leadership style
• Technology influenced the leadership and management
activities
• Conclusion
• References

Introduction
Leader is responsible to encourage the workforce and motivate them to achieve
their targets successfully. This helps in the development of an employee by
enhancing their skill as well as capability and make them an essential asset of
organisation. Whereas, manager are responsible to make the plan, coordinate the
business activity and take corrective measure during the time of variances.

Classical management theories and their
application in service industry
Classical management theory: It is based on the perception of manager that
employees have economic desire so instead of covering the social need or looking
for job satisfaction of an employee they only focus on the way to enhance the
productivity of business.
In past, classical management theory was used by the firm to enhance the
productivity of business instead focusing on the economic desire or social need of
an employee. It include autocratic leadership style which leads to centralized
decision making process where only few manager gets power to make decision for
the company.

Continued...
Administrative theory: This theory is given by Henry Fayol that design the
administrative structure of an organisation that include delegation of authority,
division of labour in order to perform the activity effectively. This theory can be
applied by Wa-Pila and include various element that are defined below:
Planning: Planning helps the Wa-Pila manager to determine the objective of an
organisation and make the decision accordingly.
Organizing: It refer to the creation of structure that help to perform various function of
business.
Commanding: The manager of Wa-Pila hotel at this stage supervise the allocated task of
subordinate effectively.

Continued...
Coordinating: The actions of various department or function are coordinated together for
the fulfilment of business objective.
Controlling: On the basis of comparison among actual and desired performance the
deviation is minimised to enhance the performance of business.
At present, Wa-Pila company has applied administration theory where the
task is allocated significantly based on the specifacation of an individual. For
the better functioning of an organisation company adopts task culture where the
team of competitive member help to cope up the specific issue.
To manage the team Laissez faire leadership style has been adopted by company
which encourage the personnel to adopt changes.

Continued...
Behavioural management theory: Behavioural theory is based on the classical theory
which focuses more on productivity rather than satisfying the employees need. So this
theory notifies that human are one of the most essential aspect of business that helps in
achieving the business goal. The manager shifted their interest by looking for the ways
to satisfy their customer and provide them suitable working condition. Thus,
application of this theory can help the employees of Wa-Pila hotel to lower down the
turnover rate in present as if the organisation take care of employee requirements then
even they want to be the part of respected organisation.

Organisation culture including Handy's
theory
Charles Handy gave the organisational culture theory that include four element.
Power culture: Within this culture power recites in the hand of few people who only have ability
to make the strategy to lead the organisation. Wa-Pila hotel can adopt this culture to make
effective decision. This type of culture was used in the past because earlier focus was given to
achieve the task and engaged employee by not giving priority to maintain the relationship with
employee.
Role culture: Here roles are assigned to every employee based on their ability and proper chain of
command helps in conducting business activity effectively. Herein, Wa-Pila hotel can adopt
role culture to maintain the coordination and perform task within assigned time. Further, this
type of role culture is used in present as proper delegation of work authority helps to satisfy the
employee and encourage them to attain the objective suitably.

Continued...
Task Culture: It include team which are made to deal with specific problem and tackle the
situation nicely. Wa-Pila hotel in present adopt this culture to fulfil shared objective of
business. This also help to generate the cooperation among the workforce which help
them to attain the proficient result by satisfying the customer.
Person culture: As employee are the essential part of business due to which training is
provided to the employee of Wa-Pila hotel which make them competitive and help them
to sustain in dynamic environment. So this culture can adopted by company in future
where the manger can tie sound relation with the employee that lead to effective
interpersonal relationship.
Hence, among various organisational culture company can adopt task culture where
competitive team is prepare to handle the critical situation effectively.

Role of a leader and a manager
 Within service sector the role of leader is to encourage the staff to perform the
activity in desirable manner. Leaders role is required almost at all level of
organization to make decision and monitor the performance to take business in
right direction.
 Service sector include the innovation which needs to be adopted by business to
satisfy the customer. Thus, because of this leader conduct various training and
development conferences and seminar to enhance staff's existing knowledge.

Review the management and leadership
styles in a service sector organisation
There are various management and leadership style such as democratic or
autocratic that differ from one organization and helps to fulfill the objective of
business. In context to Wa-Pila hotel can adopted autocratic leadership style which
helps in conducting planning and execution of business activity. Along with that it
helps to achieve efficiency.

Compare and contrast management and
leadership style
Autocratic management style: This style help the Wa-Pila hotel to make effective
decision within stipulated time period.
Advantages:
 It help to minimize the chances of internal chaos and interpersonal conflict.
 Such style helps to improve the business productivity
Disadvantage:
 It does not leads to creative thinking ability and restrict the innovation in business.
 Manger become the sole responsibility in case of profit or loss situation faced by
Wa-Pila company.