Leadership and Management Report: Skills and Strategies

This report examines leadership and management within the service industry, focusing on essential skills and strategies for success. It begins by outlining the hard and soft skills crucial for managers and leaders, including technical competencies like computer programming and financial literacy, alongside interpersonal skills such as communication and teamwork. The report then highlights the importance of specific skills in the hospitality sector, such as high-level customer service, formal training, innovation, and bookkeeping. The report also delves into the future of leadership and management in the service sector. Finally, the report emphasizes the significance of effective leadership and management in achieving organizational goals and references key academic sources for further study.

Leadership and Management for
Service Industries
P5 and P6

Cover Content
Introduction
Hard and soft skills of the management and leadership
Future Management And Leadership Skills
Conclusion
References

Introduction
• The management is the process of handling, supervising, controlling, organizing
and directing something in the service industry.
• This is the multi purpose task which is used in the organisation in order to
manage the employees and their work so that the goals of the service industry
can be attained easily.

Hard and soft skills of the management and
leadership
Hard management Skills Soft Leadership Skills
1. Computer programming – This hard skills is necessary in the requirement
of a job. This hard skills includes typing, finance, web design, writing, legal
and mathematics skills.
1. Communication - A training course of soft skills focused on business
communication skills which allow the employees to write and express
themselves more clearly, and help them build their public speaking skills (Soft
leadership skills, 2019) .
2. Interview Process – The employers must test the hard skills of during
interview process that they can really able to do the things which they have
mentioned in their resume (Hard management skills, 2019) .
2. Team Work – This is the most important leadership soft skills which tells
the leaders how to organize and run a team. It is very difficult to work with
coordination along lots of employees, so this is necessary to have team work
among the employees in order to attain the desired goals.
3. Languages – The manager must give the training to their subordinates about
the languages they must know for the requirement of a job.
3. Decision-making - The main reason of having leadership training is that
many leaders are bad in making decisions. There are many ways through
which a decision can be fail such as over thinking about a decision, focusing
on irrelevant information, etc.

Future Management And Leadership Skills
• For running business in hospitality sector, it is very important for manager and
leader to possess some skills which helps in growth and success of business.
• The hospitality industry is vast and demanding for economic growth and
development of nation.

Management Skills
• High level of Customer Service - Restaurant industry requires customer facing
environment
• Formal Training - It is responsibility of manager to conduct formal training for
their employees in order to make them aware about regulations, laws for progress
of sector.

Leadership Skills
• Innovation - The leader of Hazev, Haz and Tas Restaurant should has innovation
skills in order to open up with new ideas, creativity of doing things.
• Book Keeping - The leader should have book keeping skills where they make
budget and document expenses, profits for making decisions for business

Conclusion
• From the above mentioned report, this has been concluded that managers and
leaders are having crucial role in the organisation in order to attain the desired
goals.
• The different styles of leadership and management has been explained above in
the report in order to run the operation in effective way.

References
• Shek, D. T. and Lin, L., 2015. Core beliefs in the service leadership model
proposed by the Hong Kong Institute of Service Leadership and
Management. International Journal on Disability and Human
Development, 14(3), pp.233-242.
• Shek, D. T., Chung, P. P. and Leung, H., 2015. Manufacturing economy vs.
service economy: Implications for service leadership. International Journal on
Disability and Human Development, 14(3), pp.205-215.