HNC/HND Unit 5: Leadership and Management Report - Docklands Academy

This report provides a comprehensive analysis of leadership and management principles within the service industry, focusing on classical management theories, leadership styles, and the skills required for effective management. The report examines the application of scientific, bureaucratic, and administrative theories within the context of service organizations, using examples from companies such as Hazev, Haz and Tas, and Travelodge. It explores various leadership styles and their impact on organizational performance, while also addressing the internal and external factors that influence management teams. Furthermore, the report assesses both 'hard' and 'soft' skills essential for management success, and it anticipates future management and leadership skills necessary for adaptation and growth in the service sector. The report concludes by summarizing the key findings, emphasizing how the application of classical management theories and effective leadership strategies can enhance productivity and drive organizational development. The report references various academic sources to support its findings.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE
INDUSTRIES

TABLE OF CONTENT
◦ INTRODUCTION
◦ Main Body
◦ Conclusion
◦ References

INTRODUCTION
◦ This report includes the applications of classical management theories in service industry such as
scientific theory, bureaucratic theory and administrative theory.
◦ This report also explains about the role of leaders and various leadership styles and explains the internal
and external factors that affect the management team.
◦ This report discusses about the various types of skills require in the management team and also describes
about the future management and leadership skills necessary for management team

Assess current management and leadership “hard and soft skills” of
service sector with examples
◦ Hazev, Haz and Tas are providing various training to improve the management and leadership skills of
the employees and managers. Good management skills are important for any organization to succeed and
achieve its goals and objectives. The organization is working on various management skills such as :
◦ Technical skills: It gives the knowledge and ability to use various techniques to achieve their objective.
The skills are not just about how to operate machines, software, tools or equipment but also the skills
about boosting sales, designing products and services and using digital marketing to expand products.

Compare and contrast between management and leadership styles at different services
sector.
Management and leadership
management
Hazev, Haz and Taz Travelodge
Hospitality The management at Hazev, Haz
and Tas is very good as they
provide good services and
customer satisfaction with their
stunning venues combines a
stylish bar, beautiful restaurant
and a quick-serve cafe.
The Travelodge is known for the
Hospitality and became UK’s first
value hotel brand by providing
attractive bedrooms.

CONCLUSION
◦ From the above report I had been summarized that by using the classical management theories helped the
organization Hazev, Haz and Tas to increase the productivity. This report also highlighted the role of
leaders and leadership styles they follow.
◦ This report gave the brief description about the factors that can affect the management team and also
highlighted the skills required for the management team to succeed and develop the company in the
future. It also highlighted the future management and leadership skills require by the organization.

REFERENCES
◦ Campbell, J.D., Jardine, A.K. and McGlynn, J. eds., 2016. Asset management
excellence: optimizing equipment life-cycle decisions. CRC Press.
◦ Chen, Z., Zhu, J. and Zhou, M., 2015. How does a servant leader fuel the service
fire? A multilevel model of servant leadership, individual self identity, group
competition climate, and customer service performance. Journal of Applied
Psychology, 100(2). p.511.

THANK-YOU