The Impact of Technology on Leadership and Management in Services

This report examines leadership and management principles within the service industry context, focusing on the impact of technology. It begins with an introduction to leadership and management, followed by an overview of classical management theories, organizational culture types (power, role, task, and person), and the roles of leaders and managers. The report analyzes specific management and leadership styles, comparing laissez-faire and autocratic approaches, while also evaluating the merits and demerits of each. It then explores how technology influences leadership and management activities, particularly in the hospitality sector, and concludes by summarizing the key findings. The report uses the case of Wa Pila hotel to illustrate the application of these concepts and provides references for further study.

Leadership and Management
for service
Task 1

Table of Content
• Introduction
• Different classical management theory
• Types of organisational culture
• Role of leader and manager
• Specific management and leadership style
• Comparison of management and leadership style
• Opinion on specific management and leadership style
• Technology influences leadership and management activities
• Conclusion
• References

Introduction
In any organisation leadership and management are successful element which
can help to business top acquire their target goals and objectives.
Management helps to managers to develop creative ideas to promote
business in effective manner and spread out at different areas. Leadership
motivate to staff members regarding to their work and provide training
programme. This presentation consist of classical management theory,
organisational culture and role of leader and manager in Wa Pila hotel.

Past Leadership
 In the past, the classical management theory used by the company is
bureaucratic management approach.
 Whereas, Power culture was applied by Wa Pila in past time as at that
company was new and rigidity were compulsory.
 Autocratic leadership style was being used by the leaders in order to
implement business activities effectively without facing much trouble.

Present Leadership
Classical management theory, culture and leadership style applied by Wa Pila
in Present time is stated below:
 Currently, administrative management theory is being used by the
company.
 In culture, the comapny uses task culture which is best feasible for them.
 Laissez faire leadership style is used by management team of comapny
in order to bring changes in their current practices.

Future Leadership
 Scientific classical management thoery will going to be applied in future
for more effective results.
 In culture, role culture will effective as it focuses on assigning work to
employees according to their expertise
 Democratic leadership style will be suitable for future as it will allow
every on to represent their perspective towards the work.

Different Classical Management Theory
Classical management theory is connected to notion of employees that have physical
and economic needs. In Wa Pila managers focus on decision making, labour
specialisation and centralised leadership which can help to increase Profitability.
Administrative theory – The particular theory given by Henry Fayol in order to
present various business activities to attain business goals and objectives. Such as
manager of hotel prepare plan to spread out their business through applied new
technology, set up the function and direct to employees then coordinate with them
to control business activities. The particular process can help to achieve
organisational goals and objectives.

Continue...
Scientific management theory – This theory introduced by Taylor to set goals of
organisation and find out problems regarding goal. The manager of Wa Pila
can apply particular theory in order to work as per the requirement and
defining effective way to present various task in entity.

Types of organisational culture by including
Handy's theory
Organisational culture is defined as systematic process in order to share value,
assumptions and beliefs that help to understand perception and behaviour of
different people regarding to their organisation and sort out different problems. The
Handy has defined about the various culture which is related to business entity like
Power – There are including rules and regulation which is set by a manager for an
organisation as per the requirement and help in decision making process. The Wa
Pila's manager have power to take decision and decide goals and present their
responsibility.
Role – It consist of role and responsibilities of manager and leaders which is important
to business in order to done provided task. The selected hotel can define roes and
responsibility of each employee as per their skills and tasks.

Cont..
Task – It is used to focus on task which can help to complete the targets of an organisation.
In wa Pila adopted culture of task than it need to divided as per the need of employees.
Person – The staff members is main assets of any business because without them can not
complete any task as well as can not run business in effective manner. Such as Wa Pila
focus on people' needs and supply appropriate suggestions on the basis of tasks.
As per the above culture of Wa Pila set tasks on the basis of work then these tasks
categorised between employees as per their skills. The manager of Wa Pila can present
new technology that will help to attract customer. To complete goals of business need
to classify as per the requirement among employees.

Role of leader and manager
Leader – A personal who influence to group of people as well as motivate to
achieve organisational objectives in effective manner.
A leader play a role of initiative in Wa Pila that help to grab the opportunity for
spread out of business and provide benefits to business.
The leader can also play role of good communicator in order to share their ideas,
policies and procedure in order to achieve goals.

Cont..
Manager – a person who manage business activities and provide help to staff
members to arrange their work as per the requirement of a business.
 A manager can play role of an decision maker which can take effective
decision in critical situation.
 The manager carry out new business ideas as well as technology so as a
result play role of innovator.

Specific management leadership style in
hospitality industry
Wa Pila is applied Laissez Faire management leadership in order to provide
hep in decision making process as well as majority of employees to accept
new technology. By using particular style a manager and staff member can
modify the problems and easily accept the changes.

Comparison of management and leadership style and
its merits and demerits
Laissez faire – It is used to make decision after majority of most of the peoples who
engage with an organisation. For instance the Wa Pila ask employees to select
changes and motivate them regarding to their work.
Merit – It can help to compete targets on time and acquire goals through sharing with
staff.
Demerit – It will consist of may risk regarding to employees because they can share
with competitor's that may be harmful for an organisation.

Cont..
Autocratic – This is strict management style where apply strict rules and regulations
to do work as per the requirement. According to particular style can not share
ideas with staff members.
 Merit – It keep information as confidential and take speedily decision due to
manager have all power so develop strategy and make decision.
 Demerit – It will create problems between employees and manager regarding
to work.

Opinion on specific management and
leadership style
From the above style of management Wa Pila is applied Laissez faire style
which is best to accept the technological changes and take decision with
majority of employees. According to this style staff members can share
their problems and suggest effective solution to all.

Technology influences leadership and
management activities
Technology influences leadership as well as management activities as all the
work are performed with the help of technology only. This means if any
fluctuation takes places in technology it ultimately affects functioning of
leaders and their activities which is being performed by them in the
company. Mainly technology helps in managing all appropriate records of
customers and supply information with the help of new technology.
Technology also deduct work load of employees and also get rid of the
error of mistakes.

Conclusion
From the above presentation it has been concluded that classical management
theory mainly focused on physical needs as well as social needs of
employee to increase their profitability. Through administrative theory
conduct all functions of business and arrange in systematic manner.

REFERENCES
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from
good to great: The benefits of investment in project management training
and education. International Journal of Project Management. 33(1).
pp.41-52.
Spears, L. C. and Lawrence, M. eds., 2016. Practicing servant-leadership:
Succeeding through trust, bravery, and forgiveness. John Wiley & Sons.

Thank You