Leadership and Management: Past, Present, and Future Report

This report delves into the core concepts of leadership and management within the service industry, examining classical management theories such as scientific and bureaucratic approaches. It explores Handy's organizational culture model, highlighting power, role, task, and person cultures, and their relevance. The report outlines the roles of leaders and managers, differentiating between them and discussing various leadership styles like autocratic and democratic approaches. A key aspect is the review of management and leadership styles at Wa-Pila hotel, emphasizing the democratic style and its benefits. The report concludes with a comparison of scientific and democratic styles, emphasizing their advantages and disadvantages. The report utilizes references to support the analysis of leadership and management principles and practices.

Leadership &
Management, Past, Present
and Future

Table of Content
• Introduction
• Different classical management theories in service industry
• Roles of leader and different leadership styles
• Review of management and leadership styles in Wa-Pila
• Conclusion
• References

Introduction
Management defines as the art of managing and controlling of things in the service
industry. It act as a backbone and helps in attainment of goals and objective of an
organization.

Different classical management theories in service
industry
The classical management theory is based on the belief that employees only have physical
and economic need and the social needs and job satisfaction need does not exist and are
unimportant for them. Below are the classical management theories:
• Scientific management theory: This theory was developed by Taylor which encourages
the use of scientific method in order to perform the activities more efficiently and
effectively.

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• Bureaucratic Management Theory: This theory was developed by Henri Fayol and
Max Webner. According to this theory roles are clearly designated to the person
concerned and they have to report to higher authority.

Handy’s Organizational Cultural Theory
Culture of an organisation:
• Every organisation has different culture and this could easily be explained with the help
of Handy's culture model.
• Power Culture: Under such type of culture, power is only given to an individual who is
responsible for effective decision making in the company.

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• Role Culture: There are different roles performed by an individual in an organisation. It
is the duty of manager of Wa-Pila to assign duties to the employees according to their
capabilities, educational qualifications etc.
• Task Culture: In this type of culture, the main focus is over completing of task with a
specified time.

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• Person culture: This culture lays emphasis on
the capabilities of individual rather than
completion of task. Wa-Pila hotel must care
about their employees because they are the only
one through which goals and objective can be
achieved.

Roles of leader and different leadership styles
A leader is a individual person who has the ability to lead group and help a company in
achieving their goals and objectives. Below are the roles of a leaders:
• Supporter: A leader is person that provide support to every individual. They have
possesses great personality and experience which gives positive results to an
organisation.

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A manager is a person who is responsible for controlling and managing the activities of an
organisation. Below are the roles of manager:
• Entrepreneurial role: Manager works as a innovator as they always work for new
improvement in the performance of an organisation.

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Different leadership styles:
• There are different type of leadership style followed in the service industry which are
mentioned below:
• Autocratic leadership: In such type of leadership style, the decision is taken by a single
individual. It is most useful in case of any fast dynamic situation. Here the leader has
high degree of supervision over the other employees of the company. .

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• Democratic leadership: In such type of leadership
style, a leader involves every individual person for
the decision making process. It is very beneficial as
it involves active participation of every individual
member which focuses on the creative and
innovative ideas.