Leadership Characteristics, Planning, and Team Management Report

This report delves into the multifaceted aspects of leadership management within the modern business landscape, with a specific focus on the hospitality industry. It begins by emphasizing the critical role of effective planning, particularly in the face of increasing competition and uncertainty, highlighting the importance of managers in formulating strategies and allocating tasks. The report then explores the core characteristics of leadership, distinguishing between leaders and managers, and identifying essential qualities such as communication, decision-making, and motivation. Furthermore, it examines the various teams crucial for operational efficiency in hospitality, including sales, marketing, and finance teams, and suggests methods for fostering team spirit, such as employee engagement activities and team dinners. Addressing the dynamics of organizational change, the report discusses resistances to change and strategies for managing them, including effective communication and resource audits. It also underscores the importance of workforce diversification and identifies the fundamental pillars of an ethical organization, providing practical examples from the hospitality sector. Finally, the report analyzes the role of motivation and quality control in a specific hospitality example, recommending strategies for addressing issues and improving business operations.

Running head: LEADERSHIP MANAGEMENT
Leadership Management
Name of the Student
Name of the University
Author Note

1LEADERSHIP MANAGEMENT
The paper is focused in the elaboration of the leadership characteristics and the
various aspects of the leadership in the modern world. The paper highlights the importance of
the effective planning in an organizational context and along with that, the paper also
identifies the important skills and the competencies of the leaders. Adding to this, the paper
identifies various teams that are responsible for the effective management of the operations
inside the hospitality environment. With a precise focus on the findings, the paper also
specifies two methods that will be crucial for the managers in building the team spirit.
Apart from this, the paper explains two different sources that can provide notable
amount of resistances to the process of changes in the organizations. In addition to this, the
paper also includes the analysis regarding the approaches that needed to be undertaken in
order to effectively manage the resistances that are associated with the effective
implementation of the change. The paper also figures out the necessity of the diversification
in the teams. In addition to this, the paper identifies three fundamental pillars of the ethical
organization and it also provides an important discussion including the practical examples of
the hospitality industry for the better understanding of the mentioned pillars. Apart from this,
with a precise focus on one example of the hospitality industry, the paper summarizes the role
of motivation and the importance of the quality and control of the team members. With a
precise understanding of the issues present in the example, the paper recommends some of
the important strategies for the effective management of the issues for achievement of the
improved business operations.
Task 1:
A.
The importance of the planning in the modern business environment of the hospitality
industry is seen to be significantly high. With a precise focus on the increasing competition in

2LEADERSHIP MANAGEMENT
the mentioned industry, it is pretty evident that the effective management of the uncertainties
is one of the top most priority for the organizations operating in it. Here lies the importance
of the managers in the hospitality industry. With a precise focus on the parameters of success
such as the financial growth, revenue or the sales of the services, the managers are seen to be
responsible for the effective formation of the strategies for the efficient allocation of the tasks
to the employees which are aligned with the strategic plans of the organization and are
important parts of the operational plans as well. Hence it is pretty evident that the formation
of the personal goal is notably important in the process of planning and in the implementation
of the planning as well.
A personal goal that is specific, realistic or can be achieved through undertaking a
particular plan is considered to be well thought out (Martin 2013). Apart from this, the well
thought out plans are in need to be such where the success can be measured and can be
achieved within a stipulated time.
B.
1.
The conceptual definition of the leadership states that the leaders are the person who
help themselves and their followers do the correct things (Goleman, Boyatzis and McKee
2013). It is a common trend that people get confused regarding the definition of the leaders
and the managers. However, it is pretty clear that the leaders have the responsibility to do the
right things on the other hand, the managers have the responsibility to do the things in the
correct manner. The leaders are observed to set the direction, build an inspiring vision and
create an environment where it is easy for their followers or the teams to win.
In the modern business context, the organizations are subjected to a rapidly changing
environment where the variants such as the market trends, customer preferences and the

3LEADERSHIP MANAGEMENT
requirements of the customers are changing in a significant manner. Hence, in order to
manage the uncertainty in the business operations, the modern organizations are seen to face
the need of individuals with the visionary leadership capabilities. Apart from this, the
leadership skill is important for the individuals as that helps in motivating a particular team
for in their accomplishment of the objectives, in better understanding of the grievances of the
members, in gaining the knowledge regarding the developmental needs of the members and
in providing the appropriate solution to the members. In a nut shell, the leadership skills help
a particular organization in the effective management of their operations and their human
resource in an attempt to achieve the much required financial stability.
2.
Three qualities that are much needed for a leader are the effective communication,
excellence in the decision making and the skill of motivating the followers.
The effective communication becomes much needed for the leader in order to make
sure that his or her team’s performances is not affected by any sort of ethical dilemma. Apart
from this, the leaders are responsible for the effective management of the detrimental impact
of the conflict on the performances of the teams and in that case the skill of the leaders in
establishing effective communication is of great significance.
With a precise focus on the increasing level of uncertainty associated with the
business operations of the modern organizations, the leaders are expected to be decisive in
nature for the appropriate decision making which can contribute to the success of the
organizations (Schoemaker, Krupp and Howland 2013). In addition this, the vision of the
leaders in the formation of the appropriate strategies in order to cope up with the variation of
the modern trends and maintaining the business operations, relevant to the customers is seen
to be much required.

4LEADERSHIP MANAGEMENT
Apart from this, the skill of providing the much required motivation to the members
of the team is one of the important aspect of a leadership. With the increasing level of
business competition and work pressure in the modern business world, the formation of the
job stress and dissatisfaction amongst the employees is pretty evident. Under such situation,
the leaders have to take the responsibility of motivating his or her team members.
C.
1.
Considering the significant impact of the competition on the modern hospitality
industry, the business organizations operating in the hospitality industry are seen to be
focused in the successful distribution of the tasks. This forces the organizations to create
teams for the effective management of the operations inside the organizations. In the modern
hospitality industry, the presence of the teams such as the sales and marketing teams, room
services, reception, kitchen and dining management teams and finance teams are significantly
evident (Tang, Wang and Tang 2015).
The sales team is responsible for the effective management of the sales of the
organization and at the same time, the marketing team is responsible for the effective
conduction of the promotional and the marketing events that have the potential to increase the
number of the customers.
The room services team is responsible for the effective management of the operations
such as the washing, clothing or the cleaning of the floors and the rooms of the hotels or
resorts.
The reception team is responsible for the accurate exchange of the information with
the above mentioned teams in order to provide them the scope of conducting their business in
an efficient manner. Apart from that, the reception team is considered to be the one point

5LEADERSHIP MANAGEMENT
destination for the customers in order to get the solutions for the concerns and queries
(Jawabreh 2014).
The finance team is responsible for the evaluation of the financial documents of the
organization and allocating the funds for the required operations. The team is also responsible
for maintaining the financial stability of the organizations.
The kitchen and the dining management team is responsible for managing the
operations related to the dining which includes foods and the beverages.
2.
Two methods that are significantly helpful a manager in building team spirit are the
employee engagement activities and the team dining. In the modern business world, the
necessity of team work and a strong team spirit is significantly important for the execution of
the complex tasks In addition to this, the strong team spirit plays a crucial role in the effective
management of the tasks that are having shorter deadlines. The employee engagement
activities have significant potential of improving the bond between the members of the teams
and in addition to this, weekly team dinners are notably crucial in providing the opportunity
to the members of team in knowing each other in a better manner (Becker and Tews 2016).
This contributes to the formation of a strong team spirit.
D.
1.
The organizational change is a significantly important as well as common aspect in
the modern business context. The main objective of a corporate or organizational change is
considered to be the improvement of the organizations. Considering the chosen case, it is

6LEADERSHIP MANAGEMENT
seen that the hotel is influenced to introduce a new process for the much required
improvement in their guest dealings.
Under the mentioned change initiative, the hotel is expected to face notable amount of
resistance from the employees of the organization and in case of the availability of the
required infrastructure (Olins 2017).
The successful implementation of the change is significantly dependent on excellence
of the employees of the organization in their role of change agents. On the other hand, the
availability of the required infrastructure for the effective implementation of the changes are
seen to be major concern for the modern business organizations.
2.
The resistances from the part of the above mentioned sources are in need to be
managed in an efficient manner in order to prepare the organization in a stable manner for the
introduction of the new process. The effective communication from the part of the senior
level management of the hotel to the employees of the organization regarding the need of the
changes, will be a crucial step in managing the impact of the resistances (Pollack and Pollack
2015). Apart from this, the identification of the developmental needs of the employees in
acting efficiently as change agents along with the production of the suitable solutions in the
form of the training and the developmental activities will be much required for managing the
change.
For the required infrastructure, the senior level managers of the organization are
expected to conduct an audit for their resources which will require the active participation of
the line managers of the organization. This will make sure that the senior management has the
knowledge of the required infrastructure before allocating the funds or investment for the

7LEADERSHIP MANAGEMENT
improvement of the infrastructure of the organization and for the achievement of the required
infrastructure in implementing the change initiative.
E.
As it is pretty evident that the modern business organizations are facing the impact of
the varying requirements from the customers and considering the fact, they are also in need of
individuals with different sets of skills and competencies for meeting the varying
requirements of the customers in an efficient manner. With a precise focus on the scarcity of
the employees capable of providing the quality work and meeting the diversified skill
requirements, the organizations are seen to put more focus on the availability of the skills of
the employees rather than their race, gender, nationality or colours (Singal 2014). The staff
member who has complained regarding the diversification of the workforce is in need to be
convinced regarding the need of the diversification with the appropriate communication
regarding the importance of the diversification in the organizational context with precise
mention of the skill and competency requirements. However, with a diversified team, the
cultural differences amongst the employees will be a major issue in managing the team in an
efficient manner and with the increased occurrences of the employee engagement activities,
the organization has the possibility of minimizing the detrimental impact of the cultural
differences and improving the team spirit (Torres, Fu and Lehto 2014).
Task 2:
A.
The three pillars of the ethical organization are considered to be ethical leadership,
ethical individuals and organizational structures and systems.
Considering the ethical individuals aspect, the employees of an organization that is
inclined towards the ethical practices, have to show the attributes such as integrity and

8LEADERSHIP MANAGEMENT
honesty (Schwartz 2013). Apart from this, the employees are required to conduct their
business operations in such a manner that inspires trust, is fair for each and every one and
reflects higher level of moral development. They are also responsible for treating each and
everyone in the best possible manner.
Considering ethical leadership aspect, the leaders are expected to promote themselves
as the role models for the employees of the organization. Apart from this, the leadership
inside the organization must reflect ethical values and the leaders are responsible for
communicating the importance of the values and the ethics inside the organization (Yidong
and Xinxin 2013). Apart from this, the leaders must promote the ethical practices inside the
organization through rewarding the ethical behaviour of the employees and on the other hand,
are also expected to make sure that they take strict actions against the employees, involved in
the unethical business conduction.
Considering the organization structure and systems aspect, the formation of the code
of ethics from the part of the renowned hotel chain, JW Marroitt Hotels is significantly
important. The code of ethics and business guide framed by the senior level management of
the mentioned organization is of great significance in stating the importance of an effective
corporate culture and the ethics training inside the business organizations (Marriott.com
2019). Apart from this, a study of the Kenya Association of Hotel Keepers and Caterers is
seen to be crucial in specifying the need of the ethics committee, whistle blowing
mechanisms and the chief ethics officer (Kahc.co.ke 2019).

9LEADERSHIP MANAGEMENT
Task 3:
A.
1.
Role of Motivation:
With a precise focus on the increasing demand of the hospitality industry and the
increased occurrence of the tourism activities, it is pretty evident that the employees
operating in the mentioned business industry will be subjected to significant amount of work
pressure. The increment in the work pressure and the demand in the industry has the potential
to create considerable amount of dissatisfaction and job stress amongst the employees of the
organization which leads to faulty operations and results in decline of the quality in the
performances of the employees along with increment in the employee turnover. However,
with a precise focus on the physiological needs of the employees, the introduction of intrinsic
and extrinsic rewards will be of great significance for the organizations in the effective
management the impact of the dissatisfaction (Jerome 2013). The motivation from the part of
the management of the organization will be crucial in increasing the involvement of the
employees in the organization and considering a larger picture, this will have a great impact
on the improvement of the quality in the services of the employees and in the increment of
the overall productivity.
2.
The importance of the quality in the operations of the employees of the organizations
is seen to be of great significance in differentiating the services of a particular organization to
that of the other organizations. With a precise focus on the increasing level of competition in

10LEADERSHIP MANAGEMENT
the modern hospitality industry, the organizations are seen to find it difficult in continuing
their survival and the growth. Under such situation, the importance of the quality in the
services of the employees is one of the important aspect which has the potential of acquiring
the preferences of the customers (Saleem and Raja 2014). The achievement of the preferences
of the customers through the improved quality in the services has the potential to trigger the
word of mouth marketing for the hotel which has the potential of improving the statistics of
booking for the selected hotel.
3.
With a precise focus on the condition of the hotel specifically in the section of the
online review, employee turnover and the booking reduction, it is pretty evident that the
organization is facing considerable amount of difficulty.
It is observed that the decline in the quality of the performances of the employees in
providing their services to the customers of the organization influences the customers to post
negative comments on the hotel. The effective solution for the case will be the improvement
in the quality of the employees. In order to make sure that the employees are able to perform
efficiently and as per the desired quality ratings, the managers of the hotel are in need to
identify the developmental needs of the employees that are barring the employees from
delivering the much required quality in their operations. Apart from this, the managers are
required to find the best suited solutions for the identified barriers that are faced by the
employees. This has the potential to influence the customers in posting positive comments
regarding the services of the hotel. In addition to this, the customers service team of the hotel
needs to increase their efficacy to find out the reason of a negative comment posted on the
services of the hotel through the effective consultation with the customer posting the negative
comments. With a precise knowledge of the factors that influenced the customer in posting

11LEADERSHIP MANAGEMENT
such comments, relevant teams are need to act on this in an attempt to provide the much
required solution to the customers for improving his or her perception towards the hotel.
Considering the employee turnover issue, the managers of the organization are
expected to come up with a better rewarding policy with the inclusion of intrinsic and
extrinsic rewards for motivating the employees of the organization in continuing their service
in the hotel (Bustamam, Teng and Abdullah 2014). Apart from this, the managers of the hotel
are in need to introduce employee engagement activities for reducing the job stress and the
dissatisfaction amongst the employees of the hotel.
For solving the issue of booking reduction, the management of the selected hotel is in
need to come up with lucrative offers for the customers of the hotel and adding to that the
increment in the occurrence of the marketing and the promotional activities will be much
needed. The formation of the customer rewards for the premium customers of the
organization will also be crucial for the organization in the improvement of the booking.