Leadership and Management: Service Industries Report Analysis

This report provides a detailed analysis of leadership and management within the service industry, focusing on the application of classical management theories, organizational culture, and various leadership styles. It examines the behavioral, contingency, and administrative theories, and explores Handy's theory of organizational culture, including power, role, and person cultures. The report outlines the roles of leaders and managers, specifically highlighting the democratic leadership style and its advantages. Furthermore, it discusses different management and leadership styles such as autocratic, democratic, and laissez-faire, providing advantages and disadvantages of each. The report concludes by assessing the influence of technology on leadership and management activities, and emphasizes the importance of adapting to market trends. The analysis supports the implementation of democratic leadership for increased employee satisfaction and organizational success.

Task 1
Leadership and
management in Service

Table of content
• Introduction
• Different classical management theories
• Different types of organisational culture
• Roles of leaders and managers
• Different management and leadership styles
• Opinion on specific management and leadership style
• Influence of technology on leadership and management activities
• Conclusion
• References

Introduction
Classical management theories are based upon the belief that employees
are only having physical and economic needs. In Hospitality sector
such theories are focused by management in order to fulfil all the
requirements of employees. Any type of social or job satisfaction needs
are not taken in to consideration while implementing such types of
theories. There are various types of them which includes scientific,
contingency, administrative. This presentation covers various topics
such as description of theories of classical management, types of
organisational culture, roles of leaders and managers, reviewing
specific leadership style within the company etc.

Different classical management theories
There are various classical management theories which could be
used in Wa Pila Hotels. All of them are as follows:
Behavioural: It is also known as behavioural psychology which is
based upon idea of learning all types of behaviours according to
various conditions. Situation may take place while interacting with
the working environment. It was previously used leaders of Wa
Pila Hotels to study behaviours of all the employees according to
their responses in different types of situations

Continued...
Contingency: According to this classical management theory, there is
no best and well structured way to execute business operations or take
effective decisions. It states that effectiveness of management is
contingent and depends upon the relationship of behaviour of
managers and difficult situations known as contingencies. In Wa Pila
Hotels it could be used by managers in order to deal with
unfavourable conditions and enhance ability to respond with negative
situations. This theory is presently used by business entities.

Continued...
Administrative: It is a classical management theory which will
be used by business entities in future for the purpose of
managing all the business operations. There are five different
elements of it which are planning, organising, directing,
controlling and coordinating.

Different types of organisational culture
(Handy's theory)
In order to analyse different types of organisational cultures, Handy's
Theory is implemented by managers. It has four different elements
which are as follows:
Power culture: In this type of culture power is hold by some specific
persons who command others to work effectively. In past it was
used by leaders in Wa Pila to increase employee engagement in
work. Rules and regulations in this culture are very strict which are
required to be followed by all the staff members.

Continued...
Role culture: Under this type of culture managers of Wa Pila
Hotels can divide different tasks to the staff members
according to their capabilities and make sure that all of them
fulfil requirement of their roles. It helps to make the strong
functional structure because all the staff members try to
accomplish all the tasks successfully. It is currently used by
managers in the organisation.

Continued...
Person culture: In this type of culture staff members are
considered as more important part of organisation rather than
operations. With the help of it, good relations could be
established by managers in Wa Pila Hotels with their
subordinates. It could be used by them in the organisation in
future.

Roles of leaders in Wa Pila Hotels
• Leaders in Wa Pila are responsible to motivate staff
members to increased their work quality.
• Leaders are also have to play a role of inspirer in which
they make sure that employees get inspired by looking at
their dedication in work.

Roles of managers in Wa Pila Hotels
• Managers have to play a role of administer in Wa Pila in
which they have to make sure that all the activities get
monitored by them.
• Managers are also responsible to manage all the work of
company to achieve organisational goals.

Specific management leadership style
Democratic style: In Wa Pila Hotels managers and leaders
follow democratic style of management and leadership in order to
take opinion of staff members while formulating strategic
decisions for the organisation. With the help of it they make sure
that all the employees get motivated and feel that they are
important element of the company. It helps to inspire and
enhance work quality of workers which results in attainment of
all the organisational goals.