Leadership and Management Report: Skills, Styles, and Development
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AI Summary
This report provides a comprehensive analysis of leadership and management, exploring the similarities and differences between the two concepts. It delves into various leadership styles, including democratic and autocratic approaches, and examines the roles and responsibilities of managers and leaders in modern organizations. The report compares the leadership styles of different leaders, highlighting their skills and behaviors. Furthermore, it discusses the essential skills and behaviors required of leaders, along with development interventions to enhance these skills. The report also covers the implementation of interventions and methods for measuring their impact, culminating in a conclusion that summarizes the key findings and implications of the study. The report is a valuable resource for understanding the nuances of effective leadership and management.
Developing Leadership
and Management
and Management
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EXECUTIVE SUMMARY
The development of leadership and management is important so that the leaders and
managers of organisation can work efficiently and direct the work of employees in such a
manner that company goals are efficiently achieved. Leadership approaches and styles help
indirecting the work of employees while management help in organising the work so that they
can integrate work together to achieve organisational goals. In this report the similarities and
differences of leadership and management will be discussed along with the styles of leadership
followed by three different leaders. Further the development of leadership skills will also be
discussed along with their impact on managing and leading people.
The development of leadership and management is important so that the leaders and
managers of organisation can work efficiently and direct the work of employees in such a
manner that company goals are efficiently achieved. Leadership approaches and styles help
indirecting the work of employees while management help in organising the work so that they
can integrate work together to achieve organisational goals. In this report the similarities and
differences of leadership and management will be discussed along with the styles of leadership
followed by three different leaders. Further the development of leadership skills will also be
discussed along with their impact on managing and leading people.
Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
SECTION 1......................................................................................................................................4
Similarities and differences between leadership and management.............................................4
Roles and responsibilities of managers and leaders in modern organisations............................6
SECTION 2......................................................................................................................................8
Comparison of type of leadership exhibited by leaders..............................................................8
SECTION 3....................................................................................................................................10
The skills and behaviours which should be present in leaders..................................................10
Development interventions of skills and behaviours................................................................11
Implementation of intervention and measuring impact............................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
SECTION 1......................................................................................................................................4
Similarities and differences between leadership and management.............................................4
Roles and responsibilities of managers and leaders in modern organisations............................6
SECTION 2......................................................................................................................................8
Comparison of type of leadership exhibited by leaders..............................................................8
SECTION 3....................................................................................................................................10
The skills and behaviours which should be present in leaders..................................................10
Development interventions of skills and behaviours................................................................11
Implementation of intervention and measuring impact............................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14
INTRODUCTION
Leadership and management plays an important role in an organisation by influencing,
coordinating, directing, organising, motivating, integrating and controlling the employees and
their behaviour in company which help in achieving company goals efficiently. Leaders are
helpful in guiding the employees and building their morale so that they can work in a particular
direction which help in completion of work on time and in an efficient manner. Managers on the
other hand plans and organises the work in company so that it can function and operate smoothly
in the competitive working environment. Leadership development is program or activity that
help in making better leaders so that employees can be motivated to increase their productivity
and performance (Barkhuizen and et. al., 2014). Management development is a systematic
process of training and developing managerial personnel so that they can gain and apply skills,
knowledge and insights to manage the work so that organisations can work effectively and
efficiently. In this report differences and similarities between management and leadership will be
discussed along with their roles and responsibilities in company. Further a comparison between
three leaders will be done based on their skills and behaviours along with various methods of
developing leadership and management.
SECTION 1
Similarities and differences between leadership and management
Leadership is a process by which an individual can direct, guide and influence the
behaviour and work of others so that they can behave in a particular manner which help in
achieving company goals and objectives. It is thus important that leaders have the ability to
motivate and influence work of others through efficient and effective interpersonal skills which
help in building trust and confidence in sub-ordinates so that goals can be achieved (Day and
Dragoni, 2015).
Management is related to planning, decision-making, organising, controlling and
directing all the company resources so that they can efficiently used and coordinated which can
help in achieving company goals and objectives. Management of an organisation play an
important role in achieving company goals by building a working environment so that employees
can work together efficiently and effectively.
Leadership and management plays an important role in an organisation by influencing,
coordinating, directing, organising, motivating, integrating and controlling the employees and
their behaviour in company which help in achieving company goals efficiently. Leaders are
helpful in guiding the employees and building their morale so that they can work in a particular
direction which help in completion of work on time and in an efficient manner. Managers on the
other hand plans and organises the work in company so that it can function and operate smoothly
in the competitive working environment. Leadership development is program or activity that
help in making better leaders so that employees can be motivated to increase their productivity
and performance (Barkhuizen and et. al., 2014). Management development is a systematic
process of training and developing managerial personnel so that they can gain and apply skills,
knowledge and insights to manage the work so that organisations can work effectively and
efficiently. In this report differences and similarities between management and leadership will be
discussed along with their roles and responsibilities in company. Further a comparison between
three leaders will be done based on their skills and behaviours along with various methods of
developing leadership and management.
SECTION 1
Similarities and differences between leadership and management
Leadership is a process by which an individual can direct, guide and influence the
behaviour and work of others so that they can behave in a particular manner which help in
achieving company goals and objectives. It is thus important that leaders have the ability to
motivate and influence work of others through efficient and effective interpersonal skills which
help in building trust and confidence in sub-ordinates so that goals can be achieved (Day and
Dragoni, 2015).
Management is related to planning, decision-making, organising, controlling and
directing all the company resources so that they can efficiently used and coordinated which can
help in achieving company goals and objectives. Management of an organisation play an
important role in achieving company goals by building a working environment so that employees
can work together efficiently and effectively.
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Similarities between leadership and management: The management and leadership are
both concerned with working with people of company so that they can be encouraged and
directed towards attaining a specific goal. Both create the foundation and fictional structure of an
organisation and influence the way in which work is organised and carried out. They also
influence the work culture, organisational structure, power and politics in a company which
affect the performance of employees and their ability to use their skills and talents so that
company goals can be achieved ((Hall and Rowland, 2016). Management and leadership are also
concerned with allocation and utilisation of available resources in an efficient manner so that the
customer needs and wants can be profitably met which help in the success and sustainability of
company. Thus it can be concluded that the common function of management and leadership is
to achieve company goals in an efficient and effective manner by managing and directing the
work of employees.
Differences between leadership and management:
Basis Leadership Management
Definition It is the ability of an individual to
influence the behaviour and work of
others so that they can work in a
particular manner which can help in
achieving specific goals efficiently.
It relates to directing and controlling a
group of people so that their work can be
coordinated and harmonised which can
help in achieving company goals on time.
Personality
style
The leaders have great charisma which
help them in influencing people and
they come up with brilliant ideas.
They are risk takers which help them
to come up with innovative ideas
which encourage people to follow
them (Hempsall, 2014).
They have high imagination which
help them in creating vision for
company.
The managers are generally problem
solvers and take to take rational
decisions.
They are focused on goals and on the
availability of resources in company so
that they can be utilised to achieve
company objectives.
They are intelligent, have strong will and
are persistent in their work which help
them to achieve goals on time.
Focus They are focused on building good They are focused on task completion so
both concerned with working with people of company so that they can be encouraged and
directed towards attaining a specific goal. Both create the foundation and fictional structure of an
organisation and influence the way in which work is organised and carried out. They also
influence the work culture, organisational structure, power and politics in a company which
affect the performance of employees and their ability to use their skills and talents so that
company goals can be achieved ((Hall and Rowland, 2016). Management and leadership are also
concerned with allocation and utilisation of available resources in an efficient manner so that the
customer needs and wants can be profitably met which help in the success and sustainability of
company. Thus it can be concluded that the common function of management and leadership is
to achieve company goals in an efficient and effective manner by managing and directing the
work of employees.
Differences between leadership and management:
Basis Leadership Management
Definition It is the ability of an individual to
influence the behaviour and work of
others so that they can work in a
particular manner which can help in
achieving specific goals efficiently.
It relates to directing and controlling a
group of people so that their work can be
coordinated and harmonised which can
help in achieving company goals on time.
Personality
style
The leaders have great charisma which
help them in influencing people and
they come up with brilliant ideas.
They are risk takers which help them
to come up with innovative ideas
which encourage people to follow
them (Hempsall, 2014).
They have high imagination which
help them in creating vision for
company.
The managers are generally problem
solvers and take to take rational
decisions.
They are focused on goals and on the
availability of resources in company so
that they can be utilised to achieve
company objectives.
They are intelligent, have strong will and
are persistent in their work which help
them to achieve goals on time.
Focus They are focused on building good They are focused on task completion so
relations with employees so that they
can be motivated to work in a
particular direction.
that the work at hand can be completed
on time and in an efficient manner.
Approach
to tasks
They are risk takers which help them
in coming up with creative solutions so
that they can encourage people to work
in a particular manner.
They try to avoid risk and create
strategies, policies and methods so that
work can be done and company can
achieve its goals successfully (Hitt, Xu
and Carnes, 2016).
Styles Some styles of leadership are
transformational, participative,
consultative etc.
Some styles of management are
dictatorship, autocratic, democratic etc.
Roles and responsibilities of managers and leaders in modern organisations
Managers are the people who shape the culture of their team and workplace and play
both administrative and leadership role which help in coordinating, directing, controlling and
channelising the work of all members in achieving organisational goals. The smooth functioning
of an organisation depend on functions of managers so that achievable goals can be planned and
set and strategies can be formulated which help in completing the work on time and in an
efficient manner. Following are some of the roles and responsibilities of managers in modern
organisations: Daily operations: The main function of a manager is to ensure that daily functions of a
department or group of employees can proceed in a smooth manner so that overall
company daily operations can be done in an efficient manner. Staffing: The managers are responsible to evaluate the need of staffing and recruiting
new employees in company so that sufficient human resources can be maintained in
company which help in achievement of company goals on time. It is their responsibility
to hire, interview and train employees so that they can be directed to use their skills and
talents in achievement of company goals (Hübner, Holzapfel and Kuhn, 2015). Goal setting: It is important that achievable goals are set by managers of company so that
all the company resources can be efficiently utilised in achievement of these goals. This
can be motivated to work in a
particular direction.
that the work at hand can be completed
on time and in an efficient manner.
Approach
to tasks
They are risk takers which help them
in coming up with creative solutions so
that they can encourage people to work
in a particular manner.
They try to avoid risk and create
strategies, policies and methods so that
work can be done and company can
achieve its goals successfully (Hitt, Xu
and Carnes, 2016).
Styles Some styles of leadership are
transformational, participative,
consultative etc.
Some styles of management are
dictatorship, autocratic, democratic etc.
Roles and responsibilities of managers and leaders in modern organisations
Managers are the people who shape the culture of their team and workplace and play
both administrative and leadership role which help in coordinating, directing, controlling and
channelising the work of all members in achieving organisational goals. The smooth functioning
of an organisation depend on functions of managers so that achievable goals can be planned and
set and strategies can be formulated which help in completing the work on time and in an
efficient manner. Following are some of the roles and responsibilities of managers in modern
organisations: Daily operations: The main function of a manager is to ensure that daily functions of a
department or group of employees can proceed in a smooth manner so that overall
company daily operations can be done in an efficient manner. Staffing: The managers are responsible to evaluate the need of staffing and recruiting
new employees in company so that sufficient human resources can be maintained in
company which help in achievement of company goals on time. It is their responsibility
to hire, interview and train employees so that they can be directed to use their skills and
talents in achievement of company goals (Hübner, Holzapfel and Kuhn, 2015). Goal setting: It is important that achievable goals are set by managers of company so that
all the company resources can be efficiently utilised in achievement of these goals. This
role of managers help in ensuring the sustainability of company so that it can survive in
the competitive marketplace. Administration: Managers are responsible for managing the administrative work of
company and corresponding the work of departments so that company goals are
efficiently achieved and profits can be maximised. Enforcing policy: The managers ensure that company policies are strictly followed by all
the employees so that accountability can be build among employees for their actions.
This help in directing and controlling the work of employees and building a culture in
company that encourage them to work harder towards achieving organisational goals.
Delegation: Managers are responsible for delegating tasks among employees depending
on the need of department so that task can be efficiently completed.
Leader is a person who can influence a group of people to work in a specific manner so
that goals of company can be achieved and employees can be effectively guided and directed to
work in a particular direction that help in increasing company profits. Following are some of the
role of leaders: Inspiration and motivation: Leaders play an important role in inspiring and motivating
the employees to work in a particular manner and direction so that desired results can be
achieved (Johansson, Miller and Hamrin, 2014). Setting an example: The leaders must set an example in front of employees through their
own hard work, dedication an d optimism so that employees can be motivated to behave
in a similar manner. This will help in leading the group of employees more efficiently so
that team goals can be achieved within a specific time. Communicating vision: It is important that the goals that are to be achieved are
communicated in an effective manner to all the team members so that they can work hard
towards achieving those goals. Setting company priorities: It is important that the priorities of work are set by the
leaders so that workers can be motivated to work towards achieving the most important
work which can help in organising work of employees in an orderly manner.
Seeking solutions: The leaders try to find solutions to the problems which are faced by
employees while carrying on with their work which help in completing the work in an
efficient manner and on time.
the competitive marketplace. Administration: Managers are responsible for managing the administrative work of
company and corresponding the work of departments so that company goals are
efficiently achieved and profits can be maximised. Enforcing policy: The managers ensure that company policies are strictly followed by all
the employees so that accountability can be build among employees for their actions.
This help in directing and controlling the work of employees and building a culture in
company that encourage them to work harder towards achieving organisational goals.
Delegation: Managers are responsible for delegating tasks among employees depending
on the need of department so that task can be efficiently completed.
Leader is a person who can influence a group of people to work in a specific manner so
that goals of company can be achieved and employees can be effectively guided and directed to
work in a particular direction that help in increasing company profits. Following are some of the
role of leaders: Inspiration and motivation: Leaders play an important role in inspiring and motivating
the employees to work in a particular manner and direction so that desired results can be
achieved (Johansson, Miller and Hamrin, 2014). Setting an example: The leaders must set an example in front of employees through their
own hard work, dedication an d optimism so that employees can be motivated to behave
in a similar manner. This will help in leading the group of employees more efficiently so
that team goals can be achieved within a specific time. Communicating vision: It is important that the goals that are to be achieved are
communicated in an effective manner to all the team members so that they can work hard
towards achieving those goals. Setting company priorities: It is important that the priorities of work are set by the
leaders so that workers can be motivated to work towards achieving the most important
work which can help in organising work of employees in an orderly manner.
Seeking solutions: The leaders try to find solutions to the problems which are faced by
employees while carrying on with their work which help in completing the work in an
efficient manner and on time.
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SECTION 2
Comparison of type of leadership exhibited by leaders
Leaders are the people who have ability to influence the behaviour of others in such a
way that they can be made to work in a particular manner so that company goals are efficiently
achieved. Leadership is the art of motivating group of people so that thy can work towards
achieving company goals. Following are the different leadership styles which can be used by
leaders to provide directions, implement plans and motivate people:
Democratic leadership style: Under this style the leaders involve team members in
decisions making and give importance to their views and ideas which help in taking efficient and
effective decisions which are adopted by all. This style is used by organisations where team
members are highly skilled and experienced which make their opinions count in decision-making
(Lawton and Páez, 2015). This style of leadership is followed by Robert Mueller who is an
American lawyer and government official and who also served as the sixth director of FBI. He is
well known for his integrity and honesty which help him in becoming an efficient leader and
influencing his followers so that they can be motivated to work in a particular direction. The
power of Robert Mueller help in making him successful as he take efficient decisions as a
government official. People follow the decisions made by him as they have hopes attached to
him that he will take fair decisions which will help in increasing justice in the society. Mueller is
honest and believes in integrity which help in increasing the support that he receive from people
thereby making him a successful leader.
The leadership theory which can be applied while using this style of leadership is
situational theory which help the leaders in critically analysing the situation and interpreting the
consequences of their decisions so that effective results can be produced. The leaders using this
leadership theory are most knowledgeable and experienced which help them in making decisions
in accordance with situations. Robert Mueller use this theory in making legal decisions that help
him in increasing justice and integrity in the department thereby making him a successful leader.
Autocratic leadership style: In this style of leadership leaders take control over all
decisions and do not consider the opinions and views of team members which means that the
team members have to follow instructions given to them. Through this style of leadership
decisions can be delivered in complete organisation easily and quickly and also help in quick
decision making which help in completing work within deadline. This style of leadership is
Comparison of type of leadership exhibited by leaders
Leaders are the people who have ability to influence the behaviour of others in such a
way that they can be made to work in a particular manner so that company goals are efficiently
achieved. Leadership is the art of motivating group of people so that thy can work towards
achieving company goals. Following are the different leadership styles which can be used by
leaders to provide directions, implement plans and motivate people:
Democratic leadership style: Under this style the leaders involve team members in
decisions making and give importance to their views and ideas which help in taking efficient and
effective decisions which are adopted by all. This style is used by organisations where team
members are highly skilled and experienced which make their opinions count in decision-making
(Lawton and Páez, 2015). This style of leadership is followed by Robert Mueller who is an
American lawyer and government official and who also served as the sixth director of FBI. He is
well known for his integrity and honesty which help him in becoming an efficient leader and
influencing his followers so that they can be motivated to work in a particular direction. The
power of Robert Mueller help in making him successful as he take efficient decisions as a
government official. People follow the decisions made by him as they have hopes attached to
him that he will take fair decisions which will help in increasing justice in the society. Mueller is
honest and believes in integrity which help in increasing the support that he receive from people
thereby making him a successful leader.
The leadership theory which can be applied while using this style of leadership is
situational theory which help the leaders in critically analysing the situation and interpreting the
consequences of their decisions so that effective results can be produced. The leaders using this
leadership theory are most knowledgeable and experienced which help them in making decisions
in accordance with situations. Robert Mueller use this theory in making legal decisions that help
him in increasing justice and integrity in the department thereby making him a successful leader.
Autocratic leadership style: In this style of leadership leaders take control over all
decisions and do not consider the opinions and views of team members which means that the
team members have to follow instructions given to them. Through this style of leadership
decisions can be delivered in complete organisation easily and quickly and also help in quick
decision making which help in completing work within deadline. This style of leadership is
followed by Bill Gates who is a software developer, business magnet, investor and philanthropist
and is also the co-founder of Microsoft Corporation. He follows autocratic leadership style so
that the work can get completed on time and in an efficient manner and also to take quick
decisions as in the software and IT industry fluctuations arise quite frequently which needs quick
decision-making power. The knowledge of Bill gates helped him in becoming a successful leader
as due to his knowledge he was able to develop software and gain a competitive advantage in the
world. Also the autocratic leadership followed by him helped him in making the vision and
mission of company clear to employees and gave them clear instructions on doing their work.
This helped in increasing the efficiency with which work was done and also quick decisions
were made in company. People follow Bill gates so that they can complete the work given to
them with complete responsibility so that they can contribute towards company success. Also
they follow Bill gates so that they can become efficient in the areas of their work which is
important for becoming successful (Maddalena, 2016).
The leadership theory which can be used in autocratic leadership style is contingency
theory so that the leaders can take actions based on situations which is important to take quick
decisions. This help Bill gates in taking efficient decisions based on the needs of business
environment so that a competitive advantage can be gained in market by bringing products and
services which help in fulfilling the needs and wants of their customers.
Transformational leadership style: This style of leadership is considered as the most
desirable styles as it help in creating a thriving work culture through effective communication
among team members. This leadership focuses on setting high goals and deadlines so that
challenging tasks can be completed by working together which help the company to gain a
competitive advantage in the market. This leadership style is followed by Satya Nadella who is
the CEO of Microsoft Inc. This style of leadership help him in being responsive to the market
needs, increase employee engagement, deliver high financial return to shareholders. This style
also help in building an efficient work culture and integrate the work of all members so that
company objectives can be achieved. The position of Satya Nadella helps him in becoming a
successful leader due to which he can take efficient decisions in the company and bring policies
and strategies which will help in increasing company profits. People follow him so that they can
grow and develop in the areas in which they work and also so that the work at hand can be
and is also the co-founder of Microsoft Corporation. He follows autocratic leadership style so
that the work can get completed on time and in an efficient manner and also to take quick
decisions as in the software and IT industry fluctuations arise quite frequently which needs quick
decision-making power. The knowledge of Bill gates helped him in becoming a successful leader
as due to his knowledge he was able to develop software and gain a competitive advantage in the
world. Also the autocratic leadership followed by him helped him in making the vision and
mission of company clear to employees and gave them clear instructions on doing their work.
This helped in increasing the efficiency with which work was done and also quick decisions
were made in company. People follow Bill gates so that they can complete the work given to
them with complete responsibility so that they can contribute towards company success. Also
they follow Bill gates so that they can become efficient in the areas of their work which is
important for becoming successful (Maddalena, 2016).
The leadership theory which can be used in autocratic leadership style is contingency
theory so that the leaders can take actions based on situations which is important to take quick
decisions. This help Bill gates in taking efficient decisions based on the needs of business
environment so that a competitive advantage can be gained in market by bringing products and
services which help in fulfilling the needs and wants of their customers.
Transformational leadership style: This style of leadership is considered as the most
desirable styles as it help in creating a thriving work culture through effective communication
among team members. This leadership focuses on setting high goals and deadlines so that
challenging tasks can be completed by working together which help the company to gain a
competitive advantage in the market. This leadership style is followed by Satya Nadella who is
the CEO of Microsoft Inc. This style of leadership help him in being responsive to the market
needs, increase employee engagement, deliver high financial return to shareholders. This style
also help in building an efficient work culture and integrate the work of all members so that
company objectives can be achieved. The position of Satya Nadella helps him in becoming a
successful leader due to which he can take efficient decisions in the company and bring policies
and strategies which will help in increasing company profits. People follow him so that they can
grow and develop in the areas in which they work and also so that the work at hand can be
finished on time. This help Satya Nadella in setting an example in front of its followers so that
they can follow his path of success and become successful in their respective fields.
The leadership theory which can be used under this leadership style is relationship theory
as it help in making the bonds between the leaders and followers strong so that healthy working
environment can be created which help in increasing the efficiency of work done by the
followers.
SECTION 3
The skills and behaviours which should be present in leaders
There must be certain skills and behaviours which must be possessed by leaders so that
they can become successful in their area of work and can lead the group of people so that they
can be influenced to work in a particular direction which help in achieving set goals on time.
From the above discussions it can be said that Bill gates, Satya Nadella and Robert Mueller are
three successful leaders who possess many skills and their own leadership styles which help
them in becoming successful leaders. Following are the skills and behaviours which can be
further developed in them so that they can build efficient relations with their followers and
influence them to work in an efficient manner: Striving for feedback: It is important that the leaders give constructive and encouraging
feedbacks to their followers so that they can be made aware about the areas where
improvements can be made. This will help in making the work of their followers more
efficient which will help in improving their efficiency of work that will result in
completion of work on time. When constructive feedbacks are given to the employees it
help in encouraging them that they can do better which result in diverting their efforts so
that their performance can be further improved. It is important that all the three leaders
give their followers feedback which help in encouraging them to make improvements in
their work (McIntyre and Alon, 2014). Trustworthiness: It is important that the leaders increase the trust of their followers in
them so that they can efficiently motivate to follow them. Trustworthiness can be
increased by giving clear visions to employees so that they can understand the level of
work they have top put in to achieve company goals. Also it is important that the
transparency of information and instructions given to them increase which is essential in
they can follow his path of success and become successful in their respective fields.
The leadership theory which can be used under this leadership style is relationship theory
as it help in making the bonds between the leaders and followers strong so that healthy working
environment can be created which help in increasing the efficiency of work done by the
followers.
SECTION 3
The skills and behaviours which should be present in leaders
There must be certain skills and behaviours which must be possessed by leaders so that
they can become successful in their area of work and can lead the group of people so that they
can be influenced to work in a particular direction which help in achieving set goals on time.
From the above discussions it can be said that Bill gates, Satya Nadella and Robert Mueller are
three successful leaders who possess many skills and their own leadership styles which help
them in becoming successful leaders. Following are the skills and behaviours which can be
further developed in them so that they can build efficient relations with their followers and
influence them to work in an efficient manner: Striving for feedback: It is important that the leaders give constructive and encouraging
feedbacks to their followers so that they can be made aware about the areas where
improvements can be made. This will help in making the work of their followers more
efficient which will help in improving their efficiency of work that will result in
completion of work on time. When constructive feedbacks are given to the employees it
help in encouraging them that they can do better which result in diverting their efforts so
that their performance can be further improved. It is important that all the three leaders
give their followers feedback which help in encouraging them to make improvements in
their work (McIntyre and Alon, 2014). Trustworthiness: It is important that the leaders increase the trust of their followers in
them so that they can efficiently motivate to follow them. Trustworthiness can be
increased by giving clear visions to employees so that they can understand the level of
work they have top put in to achieve company goals. Also it is important that the
transparency of information and instructions given to them increase which is essential in
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increasing the trust of employees in the leaders. The transparency of way in which work
is done and the flow of information can increase the trust of followers in leaders.
Motivation: In order to increase the trust of followers in leaders it is important that the
leaders encourage them by using various methods so that their confidence can increase
and they are motivated to increase their work efficiency and performance. Motivation
plays an important role in making the image of leaders improve in front of the followers
and help in influencing the work of others.
Development interventions of skills and behaviours
In order to develop the above skills and behaviours it is important that certain
improvement methods are followed which will help in developing the skills which will help in
making more successful leaders. Following are the ways in which above skills can be developed
in leaders: Giving feedback: It is an essential skill which must be possessed by leaders so that the
work and efficiency of employees can be improved and effective relations can be build
among leaders and followers. Appropriate and timely feedbacks must be given to the
employees so that improvements can be made in the work of employees. This can be
done by proper evaluation of work of employees so that they can be given feedbacks on
the areas where improvements can be made. It is also important that string relations are
build with employees so that they can be given feedback without discouraging them. Also
the leaders must develop and train their employees so that desired skills can be developed
in them so that improvement in their work can be done. The leaders can also attend
seminars on how to give feedback to their employees in a constructive manner (Nováky,
2015).
Motivation: It is important that employees are motivated in a timely manner which help
in keeping their esteems high and encourage them to improve their work so that company
goals are efficiently achieved on time and in an efficient manner. It is important that clear
and measurable goals are set which help in encouraging them to achieve these goals. It is
also important that the employees are made part of decision-making as this will increase
their value in company and will help in motivating them to work hard to achieve
company goals. It is important that leaders build good working environment and increase
employee engagement so that efficient relations can be build among them which will help
is done and the flow of information can increase the trust of followers in leaders.
Motivation: In order to increase the trust of followers in leaders it is important that the
leaders encourage them by using various methods so that their confidence can increase
and they are motivated to increase their work efficiency and performance. Motivation
plays an important role in making the image of leaders improve in front of the followers
and help in influencing the work of others.
Development interventions of skills and behaviours
In order to develop the above skills and behaviours it is important that certain
improvement methods are followed which will help in developing the skills which will help in
making more successful leaders. Following are the ways in which above skills can be developed
in leaders: Giving feedback: It is an essential skill which must be possessed by leaders so that the
work and efficiency of employees can be improved and effective relations can be build
among leaders and followers. Appropriate and timely feedbacks must be given to the
employees so that improvements can be made in the work of employees. This can be
done by proper evaluation of work of employees so that they can be given feedbacks on
the areas where improvements can be made. It is also important that string relations are
build with employees so that they can be given feedback without discouraging them. Also
the leaders must develop and train their employees so that desired skills can be developed
in them so that improvement in their work can be done. The leaders can also attend
seminars on how to give feedback to their employees in a constructive manner (Nováky,
2015).
Motivation: It is important that employees are motivated in a timely manner which help
in keeping their esteems high and encourage them to improve their work so that company
goals are efficiently achieved on time and in an efficient manner. It is important that clear
and measurable goals are set which help in encouraging them to achieve these goals. It is
also important that the employees are made part of decision-making as this will increase
their value in company and will help in motivating them to work hard to achieve
company goals. It is important that leaders build good working environment and increase
employee engagement so that efficient relations can be build among them which will help
in motivating the team members in a better manner. This skill can be developed in leaders
through training and development classes, seminars and group activities in company.
This will help in increasing their motivation skills so that they can efficiently motivate
the team members in company.
Implementation of intervention and measuring impact
The development of above skills in leaders can be measured by analysing the following
characteristics: Increase in employee retention: The retention of employees in company determines that
they are being directed by efficient leaders who have all the required leadership skills
which help in motivating them to perform their work in an efficient manner. Increased
motivation and integration of employees can help in building string relations among
workers and also creating a healthy working environment which will increase employee
retention in company. Improved performance of employees: The improved performance of employees is also a
measure that they are being directed by efficient leaders so that they can complete their
work on time and in an eff8icient manner. This help in increasing their efficiency and
work performance and generating positive results for company. Increase in sales of company: If the sales of company get increased then the
development of skills in leaders have been successful as they can efficiently direct the
work of employees so that they can work in a particular direction which help in
increasing the company profits.
Increased customer satisfaction; The better performing employees will be able to satisfy
their customers in an efficient manner by meeting their demands in an effective manner.
This will help in increasing customer satisfaction and also increase the brand image of
company in market.
There are some skills and behaviour that must be possessed by the leaders and managers of
company:
Building trust: It is important that the managers and leaders of company build trust
among workers so that they can be motivated to perform their work in an efficient
manner and also their commitment towards company can also be increased.
through training and development classes, seminars and group activities in company.
This will help in increasing their motivation skills so that they can efficiently motivate
the team members in company.
Implementation of intervention and measuring impact
The development of above skills in leaders can be measured by analysing the following
characteristics: Increase in employee retention: The retention of employees in company determines that
they are being directed by efficient leaders who have all the required leadership skills
which help in motivating them to perform their work in an efficient manner. Increased
motivation and integration of employees can help in building string relations among
workers and also creating a healthy working environment which will increase employee
retention in company. Improved performance of employees: The improved performance of employees is also a
measure that they are being directed by efficient leaders so that they can complete their
work on time and in an eff8icient manner. This help in increasing their efficiency and
work performance and generating positive results for company. Increase in sales of company: If the sales of company get increased then the
development of skills in leaders have been successful as they can efficiently direct the
work of employees so that they can work in a particular direction which help in
increasing the company profits.
Increased customer satisfaction; The better performing employees will be able to satisfy
their customers in an efficient manner by meeting their demands in an effective manner.
This will help in increasing customer satisfaction and also increase the brand image of
company in market.
There are some skills and behaviour that must be possessed by the leaders and managers of
company:
Building trust: It is important that the managers and leaders of company build trust
among workers so that they can be motivated to perform their work in an efficient
manner and also their commitment towards company can also be increased.
Ethics and integrity: It is important that the managers and leaders of company behave
ethically and also integrating all the workers so that work can be effectively done.
Motivation: They are also able to inspire the workers so that a warm working
environment can be created and work can be completed on time.
The LMD have some interventions that can help in improving the performance of workers so
that the effectiveness of work can be increased:
Mentoring and coaching: The manager and leaders must be able to effectively monitor
and coach others effectively so that they can support in making their efforts effective.
Action learning: The leaders and mangers are able to train other based on the learning
capacity so that they can understand properly and their performance can b improved.
Accountability succession planning: The leaders and managers must be able to make
plans that can help in personal and professional development of other and also help in
achieving greater heights.
These interventions can be implemented effectively by establishing effective communication
so that positive impacts can be created on the environment which can also help in increasing
employee retention and improving their performance so that they can use their skills and talents
in an efficient manner. Effective training can also be provided so that the employees can be
efficiently motivated to perform their work in an efficient manner.
ethically and also integrating all the workers so that work can be effectively done.
Motivation: They are also able to inspire the workers so that a warm working
environment can be created and work can be completed on time.
The LMD have some interventions that can help in improving the performance of workers so
that the effectiveness of work can be increased:
Mentoring and coaching: The manager and leaders must be able to effectively monitor
and coach others effectively so that they can support in making their efforts effective.
Action learning: The leaders and mangers are able to train other based on the learning
capacity so that they can understand properly and their performance can b improved.
Accountability succession planning: The leaders and managers must be able to make
plans that can help in personal and professional development of other and also help in
achieving greater heights.
These interventions can be implemented effectively by establishing effective communication
so that positive impacts can be created on the environment which can also help in increasing
employee retention and improving their performance so that they can use their skills and talents
in an efficient manner. Effective training can also be provided so that the employees can be
efficiently motivated to perform their work in an efficient manner.
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CONCLUSION
From the above report it can be concluded that leaders and managers play an important
role in the success of an organisation as they help in efficiently directing, controlling, planning
and organising the work in company which help the employees to work in a particular direction.
Leaders of company direct the work of employees and influence them to behave in a particular
manner so that company goals are achieved on time. It is important that the leaders possess
certain skills so that they can efficiently influence the work of people which help them in
achieving organisational objectives on time.
From the above report it can be concluded that leaders and managers play an important
role in the success of an organisation as they help in efficiently directing, controlling, planning
and organising the work in company which help the employees to work in a particular direction.
Leaders of company direct the work of employees and influence them to behave in a particular
manner so that company goals are achieved on time. It is important that the leaders possess
certain skills so that they can efficiently influence the work of people which help them in
achieving organisational objectives on time.
REFERENCES
Books and Journals
Barkhuizen, N and et. al., 2014. Talent management and leadership reciprocity: The case of the
South African aviation industry. Mediterranean Journal of Social Sciences. 5(9). pp.11-
11.
Day, D.V. and Dragoni, L., 2015. Leadership development: An outcome-oriented review based
on time and levels of analyses. Annu. Rev. Organ. Psychol. Organ. Behav. 2(1). pp.133-
156.
Gold, J. and Thorpe, R., 2016. Leadership and management development in small and medium-
sized enterprises: SME worlds. In Gower handbook of leadership and management
development (pp. 159-176). Routledge.
Hall, R.D. and Rowland, C.A., 2016. Leadership development for managers in turbulent
times. Journal of Management Development.
Hempsall, K., 2014. Developing leadership in higher education: Perspectives from the USA, the
UK and Australia. Journal of Higher Education Policy and Management, 36(4),
pp.383-394.
Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management
research. Journal of Operations Management, 41, pp.77-94.
Hübner, A., Holzapfel, A. and Kuhn, H., 2015. Operations management in multi-channel
retailing: an exploratory study. Operations Management Research, 8(3-4), pp.84-100.
Johansson, C., Miller, V.D. and Hamrin, S., 2014. Conceptualizing communicative
leadership. Corporate Communications: An International Journal.
Lawton, A. and Páez, I., 2015. Developing a framework for ethical leadership. Journal of
Business Ethics, 130(3), pp.639-649.
Maddalena, V., 2016. Leadership training for undergraduate medical students. Leadership in
Health Services.
McIntyre, J.R. and Alon, I., 2014. Education, Management, and the World’s Work: Leadership
Traits of Educators in Undeveloped and Developing Countries, Focusing on Uganda in
Sub-Saharan Africa. In Business and management education in transitioning and
developing countries: A handbook (pp. 329-350). Routledge..
Nováky, N.I., 2015. Deploying EU military crisis management operations: a collective action
perspective. European security, 24(4), pp.491-508.
Prahlad, A. and Pawar, R.S., CommVault Systems Inc, 2016. Systems and methods for
performing data management operations using snapshots. U.S. Patent Application
15/018,151.
Books and Journals
Barkhuizen, N and et. al., 2014. Talent management and leadership reciprocity: The case of the
South African aviation industry. Mediterranean Journal of Social Sciences. 5(9). pp.11-
11.
Day, D.V. and Dragoni, L., 2015. Leadership development: An outcome-oriented review based
on time and levels of analyses. Annu. Rev. Organ. Psychol. Organ. Behav. 2(1). pp.133-
156.
Gold, J. and Thorpe, R., 2016. Leadership and management development in small and medium-
sized enterprises: SME worlds. In Gower handbook of leadership and management
development (pp. 159-176). Routledge.
Hall, R.D. and Rowland, C.A., 2016. Leadership development for managers in turbulent
times. Journal of Management Development.
Hempsall, K., 2014. Developing leadership in higher education: Perspectives from the USA, the
UK and Australia. Journal of Higher Education Policy and Management, 36(4),
pp.383-394.
Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management
research. Journal of Operations Management, 41, pp.77-94.
Hübner, A., Holzapfel, A. and Kuhn, H., 2015. Operations management in multi-channel
retailing: an exploratory study. Operations Management Research, 8(3-4), pp.84-100.
Johansson, C., Miller, V.D. and Hamrin, S., 2014. Conceptualizing communicative
leadership. Corporate Communications: An International Journal.
Lawton, A. and Páez, I., 2015. Developing a framework for ethical leadership. Journal of
Business Ethics, 130(3), pp.639-649.
Maddalena, V., 2016. Leadership training for undergraduate medical students. Leadership in
Health Services.
McIntyre, J.R. and Alon, I., 2014. Education, Management, and the World’s Work: Leadership
Traits of Educators in Undeveloped and Developing Countries, Focusing on Uganda in
Sub-Saharan Africa. In Business and management education in transitioning and
developing countries: A handbook (pp. 329-350). Routledge..
Nováky, N.I., 2015. Deploying EU military crisis management operations: a collective action
perspective. European security, 24(4), pp.491-508.
Prahlad, A. and Pawar, R.S., CommVault Systems Inc, 2016. Systems and methods for
performing data management operations using snapshots. U.S. Patent Application
15/018,151.
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