Management and Operations Report: Leadership and Starbucks Analysis

This report provides an in-depth analysis of management and operations, focusing on the distinct roles of leaders and managers within an organization. It begins with an introduction to operations and management, defining the processes involved in transforming inputs into outputs, and uses Starbucks as a case study. The report explores the roles of leaders as decision-makers and motivators, examining various leadership styles and theories. It also details the roles of managers in establishing policies and ensuring efficient operations. Key characteristics of both leaders and managers, such as communication skills and interpersonal abilities, are highlighted. The report differentiates between leadership and management, emphasizing their unique contributions to organizational goals. It concludes by summarizing the importance of both leaders and managers in driving organizational success, mentioning various leadership and management theories. References include academic papers to support the analysis.

Management and operations

Table of Content
• Introduction
• Role of a leader and manager
• Conclusion

Operations and management is define as process which is based on concern with
transformation of distinct basic inputs like raw material into finished services and goods.
The following report is based on Starbucks which is an American multinational chain of
roaster reserves and coffeehouse. This company has its headquartered in Seattle,
Washington which is world’s largest coffee chain, company represents itself as second
wave of coffee culture.
Introduction

Leader: They are individual which have responsibility for influence other which leads to increase
in working ability in an organization. Behavior of leader is for motivate employees or team
members which could help in achievement of objectives and goals which can become transparent
and clear. So for this they use different leadership styles and theories as they are changes according
to different situations.
Role of a leader and manager

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Manager: They are individual who controls and monitors
all different situations under which various distinct activities
are performed in appropriate manner. It is a responsibility of
manager which leads to working functions and operations is
increase in adequate manner. The manager of Starbucks
have to performed all duty which provides development
and training this can help in attainment of work in flexible
and easy way.

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Roles of Leaders:
Decision maker : A leader has a role to continuously work on the decision making process it
can be either of spontaneous approach and with appropriate time to think they have a
ability to think on both conditions whenever the complexity arises in the company
leaders act as a decisive individual by taking risks according to the situation. By
effectively implement the decision role in the Starbucks, they are completely liable for
tasks which will be relates with its operations.

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Characteristics of a leader:
Communication: A leader has a function to adopt the situation and make it happen by
communicating with their team members on effective approach through continuously
checking on their performance and interact with them on regular basis this will enhance
the confidence of their members.

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Role of Manager: There are various roles of managers which are discussed below:
Establishment of policies: Manager have to play a role as responsibility for designing and
formulation of various set of policy, guidelines, roles which leads to proper work
efficiency and attractiveness in all projects. In terms of Starbucks, manager have a role
for developing policy which have to followed by all individual which leads to better
execution of work in ethical form.

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Characteristics of managers: There are various qualities of manager which are discussed below in terms of
Starbucks:
Effective interpersonal skills: This characteristics of managers is used which makes effective interaction
among each other such as observation, communication, hard and soft skills. In terms of Starbucks manager
have quality for attract new customers by communicating in effective manner.

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Differentiation between Leader and Manager: -
Basis Leaders Managers
Role Leaders plays important role in
organisation. This leads to
motivate others by offering or
providing appropriate direction or
guidelines. By this mission,
vision, objectives and target are
processed by these leaders
which is helpful in attainment of
goals and also increase
profitability factor.
The manager offers suitable
guidance and information to team
members which leads probability
of better results are developed
(Abu Sultan and et. al., 2018).

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Characteristics leader have effective
communication skills which
create and attract customers
by influencing them.
The manger having time
management and
interpersonal skills for
executing particular task in
appropriate manner.
Theories There are many types of
theories and model are
considered by leaders such
as situational, contingency,
system theory and so on.
management theory which
are used by managers are
bureaucratic, behavioural
theories and so on.

It has been concluded from above report that Leaders & managers both play different roles
& functions which leads to motivate employees. This leads to increase in profitability and
productivity of organization. In addition in presentation there is various characteristics of
leaders & managers are also involved. These define the quality of managers & leaders.
Furthermore, there are different leadership & management theories which is considered by
these individual.
Conclusion