This report provides a comprehensive analysis of leadership and management within the service industry, focusing on change management strategies. It examines the application of Lewin's change management model, comparing and contrasting its implementation in various hotel chains, including the Mandrake Hotel and Intercontinental Hotel. The report highlights the importance of effective leadership in driving organizational change, specifically addressing the challenges of employee adaptation to new technologies and processes. The conclusion emphasizes the significance of leadership styles and their impact on business structure, growth, and success. Furthermore, it discusses how micro and macro factors influence business operations and the need for adaptive leadership in the dynamic service environment. References include academic sources exploring leadership, resource constraints, and transformative service research within the hospitality sector.
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