This report provides an overview of leadership and management within the service industry, using the Savoy Hotel as a case study. It explores the roles of leadership and management in achieving organizational goals, examining classical management theories and various leadership styles. The report compares and contrasts change management systems and leadership, emphasizing the importance of effective training, systemic integration, and coordination for successful transitions. The analysis highlights how the Savoy Hotel can adopt supportive and participative management skills to enhance its change management system, ultimately concluding that both leadership and management are essential for smooth business operations in the hospitality sector. References to relevant academic papers on leadership, management, and change management are included.
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