This report provides a comprehensive analysis of leadership and management within the service industry, specifically focusing on the Four Seasons Hotel in London. It begins with an overview of the hotel's organizational structure and culture, followed by an examination of how classical management theories are implemented. The report then explores different leadership styles, the roles of leaders, and the challenges and obstacles faced in talent management. It investigates the impact of internal and external factors on the hotel's operations and analyzes the influence of these factors on leadership and management decisions. The report also assesses the hard and soft skills required for effective management and leadership, comparing these skills with those of other organizations. Finally, it discusses change management systems and talent management strategies. The report provides insights into how the hotel addresses these key areas. The report also covers the key challenges and obstacles that the leaders and managers face at the time of talent management. The report also focuses on hard and soft skills of management and leadership in the organization, as well as change management systems and talent management strategies at the time of implementing the change.
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