Management Report: Leadership, Communication, and Management Skills

This report delves into various aspects of management and leadership within the context of the hospitality industry. It begins by comparing different management styles, including autocratic, democratic, and laissez-faire approaches, evaluating their merits and demerits. The report then discusses key leadership characteristics such as communication skills, interpersonal skills, and honesty. It further evaluates the communication processes in a hospitality business, including verbal, written, and non-verbal communication, and identifies barriers to effective communication. An analysis of organizational culture and the impact of changes in a selected business, such as Hilton, is also presented. The report includes a self-assessment of management skills, including strengths, weaknesses, opportunities, and threats, as well as the application of SMART analysis for setting objectives in time management. It also covers leading and motivating a team to achieve goals and managerial decision-making processes. Finally, it explores managerial and personal skills supporting career development, culminating in a career development plan.

Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Compare the different styles of management .......................................................................3
1.2 Discuss the leadership characteristics ..................................................................................4
1.3 Evaluate communication process in hospitality business. ...................................................5
1.4 Analysing the organisation culture and changes in selected business .................................6
TASK 2............................................................................................................................................6
2.1 assess the own management skills performance ..................................................................6
2.2 Analyse personal strength, weaknesses, opportunities and threats.......................................7
2.3 Analyse the SMART analysis to set the objectives in time management.............................8
TASK 3............................................................................................................................................8
3.1 lead and motivate a team to achieve agreed goals and objectives. ......................................8
3.2 Managerial decisions for supporting achievements..............................................................8
TASK 4............................................................................................................................................9
4.1 Managerial and personal skills supporting career development...........................................9
4.2 Career development plan.......................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management is the effective management process which helps to promote the effective
management. Management process helps to decide the effective management skills which helps
to make the proper planning in the company organisations. Present report based on management
which will explain the different functions of the management which helps company to adopt
different leadership styles and effective management planning. It also will discuss about the
different styles of leadership and managerial skills which helps in the development. Furthermore,
apart it will also present the management skills and functions.
TASK 1
1.1 Compare the different styles of management
Management styles are the key effective role in terms of getting the best possible
outcomes. In which it provides the main objective and quality management in the organisation
in-terms of getting the best possible action there are providing the comparison between different
styles of management styles (Christopher, 2016).
Autocratic style: This style of management manager will take the decision on the basis of
unilaterally means without taking participation of the employees. This style does not create new
more talented managers due participation of single people. On the other side, it helps to focus on
the single direction which gives new effective working styles. Manager of autocratic styles are
very talented and become more knowledgeable and make productive decision making approach
on the basis of given situations.
Merit
 It helps to provide qualitative results and outcomes.
 Managers make effective management planning and monitor the things in efficient
manner.
Demerit
 Less Motivation to other employees and staff members.
 Lack of leadership and less motivation among members.
Democratic Style: this is the another productive style of management which gives the
participation level of all members and create more leaders and motivation skills (Goodwin and
Wright, 2014). In this style of managers takes participation of all members which is very

effective for future times (Gronroos, 2016). They involve employees and staff in the decision
making process.
Merit
 Motivate employee by taking participation by other employees.
 Managers of democratic style innovate productive environment in the organisations.
Demerit
 Create conflicts or misuse of the skills.
 Create hassle and conflicts between other members due to misunderstanding.
Laissez-Faire management style: this management style which adopts by manager in which
manager communicate with the employees in horizontal manner where they communicate with
them only (Heizer, 2016). Along with that, style of management is effective and reducing
miscommunication between employees.
Merit
 Effective communication process between horizontal department.
 It gives lack of participation between new effective environment.
Demerit
 Lack of participation of other level of employees.
 Increase misconception between other employees or leaders.
 Lack of interaction between supervisors and subordinates (Jacobs and et.al., 2014).
1.2 Discuss the leadership characteristics
Leaders are the pillars of management which helps to maintained the leadership
environmental in the company environment. It gives opportunity to the company members to
adopt new skills and motivation skill in order to work in productive manner. Good leaders
always bring more new leaders in terms of increasing the working performance in the company.
There are some skills or characteristics of leadership which explains the importance of leadership
in working environment.
Good communication skills: good leader always have excellent communication skills.
In terms of maintain the professional environment. It creates good and healthy relationship with
customer as well as employees (James and et.al., 2014). Communication process always should
be good and attractive in terms of getting good response.

Interpersonal skills: interpersonal skills helps employees in terms of getting new skills
and getting good appreciation from management (Kerzner and Kerzner, 2017). Interpersonal
skills of leaders helps to initialler the participation level of employees in terms of gaining
productive work in the environment. Along with that, it also provides effective working
environment in the company atmosphere. It is the best effective skills of leaders.
Honesty: it is the another skills of leadership which helps them to maintained the long
term's relationship with company. Honesty gives faith through which company can get good
satisfaction level from customers.
1.3 Evaluate communication process in hospitality business.
Communication processes Explanation and Example
Verbal
Verbal communication in Hotel Hilton will give the good
response of customers. In verbal communication employees
deals with the clients in oral form. With the help of words. This
verbal communication process must be graceful and clear. This
gives good impression on customer minds (Laudon and
Laudon, 2015). Verbal communication included gestures,
expressions, word which can easily communicate with each
other.
Written
Written communication in the form of signing the contract or
agreement with the customers. Hilton hotel also get feedback
from the client in the type of written form. This communication
can be held in the form of email, on websites, messages etc.
these kinds of written communication must be in good language
through which receiver can easily understand (McNeil, Frey
and Embrechts, 2015).
Non-verbal Non verbal communication is the form in which persons
communicate with each others in the form of body language,
gestures etc.
State And Explain Three (3) Barriers To
Effective Communication
1).
In between customers managers may facing the issues of language barrier. Through which
another person can not understand the meaning of another person.
2).
Another barrier in communication process is attitude, wrong attitude may gives negative
impression on customer minds in the aspect of organisation (McPherson and Pincus,

2017).
3).
Another barrier is lack understanding and lack of impressive behaviour through which
client fails to understand the language of manager or leaders.
1.4 Analysing the organisation culture and changes in selected business
On the basis of external factors company would affect in future times for that company
needs to adopt some strategic planning in terms of setting good implications process of working.
On the basis of external environment company needs to changing in nature or working
environment (McPherson and Pincus, 2017). Moreover, the main objective of the organisation is
to adopt all changes in order to meet the needs of customers. Hilton adopts all political, legal and
social changes in operational function in order to sustain the image of the hotel in the hospitality
industry. They make productive planning and implementing the process I order accepting the all
changes in the environment. Legislations and legal environment is necessary to adopt in order to
ensure the client health and safety. Along with that, demographic changes are also necessary for
Hilton to adopt in order to beat the competitor strategic position. It gives productive changes
which helps to attract customer satisfaction and also increasing the sales revenue of the
company.
TASK 2
2.1 assess the own management skills performance
Skill Your practical example and performance level
Management skills, 1. To manage the time management which helps to make goals
and objectives within set of time.
2. Manage the work within employees as per the roles and
responsibility (Schermerhorn and et.al., 2014).
Leadership skills, 1. I have skills of leadership which helps me to laed and
motivate people in order to manage the work in effective
manner.
2 it gives positive impact on the organisation in terms of
enhancing the confidence level of the organisation employees.
Interpersonal and, 1. My interpersonal skills is good presenting, effective
communication process.
Communication skills Effective communication and excellent working process.

`
2.2 Analyse personal strength, weaknesses, opportunities and threats.
In order present best skills and effective management process individual needs to grab the
and analyse the personal skills and strength, weaknesses, opportunity and growth.
Strength
 Good interpersonal skills
 Good leadership skills
Weaknesses
 Lack of time management
 Conflicts in decision making process
Opportunities
 Adopts technical knowledge.
 New development workshops and
training
Threats
 Competition in environment.
 Uncertain changes and damages

2.3 Analyse the SMART analysis to set the objectives in time management.
Specific: specific is the form of final objectives which helps to set the final objectives in
order to make the effective changes and goals (Van Der Aalst, La Rosa and Santoro, 2016). In
this smart goals individual set the task and objectives in order to achieve in the best possible
time. In effective management skills.
Measurable: it is the another smart goal which needs to measure and set the priority
level in terms of getting the best possible goals. This is the continuous process which helps to
measure the actual position of work.
Action Oriented: in this smart goals individual needs to break the goals into small form
in order to give priority to accomplish the final objectives (Van Der Aalst, La Rosa and Santoro,
2016).
Reasonable: this is the another task which helps to remove the possible and ineffective
process which removes unwanted activities in order to focus on the major activities.
Timely: this is the another effective process which require set of time within goals has to
be finished.
TASK 3
3.1 lead and motivate a team to achieve agreed goals and objectives.
In order to laed the management skills and goals company leadership and managers need
to make effective planning in order to meet the needs of organisations. For that, they need to
adopt appreciation, reward and motivations skills for employees so that they contribute their best
part in terms of betterment of organisations.
3.2 Managerial decisions for supporting achievements
Decision making is considered as an effective process that can actually help in decreasing
the complexity of processes in order to make it more effective and appropriate (Schermerhorn
and et.al., 2014). Although it is beneficial in various ways but a few well known and common
examples of this can be considered as strategic planning, relationship building etc. This is
important because for running all the processes and operations of Hilton effectively, it is very
essential to plan a proper structure and then implement the same. It can act more effective if
discussed in the complete team because after concluding ideas and thoughts of everyone, the
final outcome can seem more effective and appropriate (World Health Organization and World
Health Organization. Management of Substance Abuse Unit, 2014). In the strategic planning, all

the past activities are being analysed and then it is evaluated that what was good and what went
wrong. Then, proper modifications are made in order to make the process effective.
TASK 4
4.1 Managerial and personal skills supporting career development
There are various skills that can actually help in supporting the development of the career
and these are discussed as under :
Communication skills
Communication skills are considered as very important skills because it helps in
maintaining the interactions between people. Making interactions with people can help in
balancing a positive level in the Hilton hotel because it helps in refreshing the mind to a huge
extent. When the person is working, it is obvious that they need some sort of relaxation, so
interacting with people can actually help in making the atmosphere of the hotel more happier and
healthier (Van Der Aalst, La Rosa and Santoro, 2016).
Leadership skills
Another important skills that play an important role is the leadership skills because an
efficient leader is capable enough of dealing with any conflicting condition. So, the Hilton hotel
can involve an efficient leader that can be able to manage all the employees as well as operations
in a managed way so that the hotel can be able to achieve all their objectives and outcomes and
that too at a faster rate (Laudon and Laudon, 2016). So, when there will be an efficient leader, it
can help in managing every single condition, whether it is about the issues within the employees
or about the processing. So, appropriate leadership skills can actually help in gaining a huge
number of satisfied customers in the Hilton hotel.
4.2 Career development plan
Objective Activity Time frame
To improve communication
skills
I think, I still lack in my
communication skills as I am
good in writing, but
somewhere I lack in speaking.
So, for improving my
communication skills, I have
2 months

to join English speaking
classes (McNeil, Frey and
Embrechts, 2015).
To improve the confidence
level
 For that, I will be
joining personality
development class so
that they can help me
in involving ways that
can help me in
increasing my
confidence level to an
extent.
 Also, I can join
seminars, conferences
because while speaking
in front of a huge
audience, it can bring
more confidence in me.
So, attending seminars
and conferences can
prove to be a better
option
2 months
CONCLUSION
On the basis of above report it can be concluded that, management is the most important
part in according to the management skills and leadership environment this must be according to
the current management skills. Present report based on management of Hilton which explained
different aspects of management leadership styles.

REFERENCES
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