Report on Leadership and Management Practices at UPS Company

This report analyzes leadership and management practices within the United Parcel Service (UPS). It begins by examining the recruitment and selection process, including required documents, legal and ethical considerations, and the roles and responsibilities of an HR manager. The report then delves into leadership, comparing leadership and management, identifying essential skills and attributes for leaders, and exploring various leadership styles and employee motivation techniques. It further discusses the benefits of teamwork, the importance of team-working for leaders and managers, and the effectiveness of teams in achieving goals. Finally, the report covers factors involved in planning and monitoring employee needs assessment and the process's success. The report provides insights into improving organizational performance, employee satisfaction, and achieving business objectives within UPS.

Working With
And
Leading People

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documents to be required during selection process..............................................................1
1.2 Legal and ethical considerations on recruitment and selection process of UPS Company...2
1.3 Roles and responsibilities of HR manager of UPS Company...............................................3
1.4 Contribution during selection process...................................................................................4
TASK 2 ...........................................................................................................................................5
2.1 Skills and attributes needed for leadership............................................................................5
2.2 Comparison between leadership and management...............................................................5
2.3 Leadership styles for different situations .............................................................................6
2.4 Ways through which employees can be motivated...............................................................7
TASK 3............................................................................................................................................8
3.1 Benefits of team-working......................................................................................................8
3.2 Importance of working in a team as a leader and manager...................................................8
3.3 Effectiveness of the team in achieving the goals..................................................................9
TASK 4..........................................................................................................................................10
4.1 Factors involved in planning the monitoring......................................................................10
4.2 Plan through which needs of individuals can be assessed..................................................11
4.3 Success through assessment process...................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
.......................................................................................................................................................14

INTRODUCTION
Leadership and management both concepts are different from each other. Leader is a
person who guides, support, as well as provide clear vision about objectives and goals of firm. It
coordinate and balance the activities of group to reduce conflicts. A person stands with his
employees at time of crises and in difficult situation of company. United parcel company is
largest packing company of UK (Peterson, 2011). As this company is making looses for some
years so therefore, from this report reader can understand problem of looses and can cope up
from such situation. The study will include basic points such as recruitment and selection
process, leadership styles, skills , advantages of team work, documents to be needed during
selection as well as difference between manger of firm.
TASK 1
1.1 Documents to be required during selection process
This activity is very important for both well and new established firm. This process is
controlled as well as is monitored by HR member of particular institution. Such process should
be performed in a systematic way. At first HR source candidates from different websites. It is
essential for UPS to use a specific recruitment and selection process to recruit a better employee
in company. Then from such pool of applicants some are short listed according to needs of
organisation (Day, 2014). Then telephonic interview is held by individual of company to inform
them for same. Then they are called for face to face interview with HR authorities, Those who
are successfully selected are provided with offer letter. Then they join selected institution.
Job description for desired candidate in UPS:
Job title: Marketing manager.
Organisation: United Parcel Services
Job Responsibilities:
 Manage daily activities of marketing team.
 Find out new market where company can start their services.
 Increase market share in retaining market.
Skills:
 leadership skills.
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 Decision making.
 Market analysis.
Education: MBA in Marketing with aggregate 80% marks.
Salary: £24,000 per year.
Person specification
Attributes Essential Desirable
Skills, knowledge and
competencies.
Sound communicational skills.
Knowledge of marketing
theories.
Market analysis techniques.
Leadership to command team
members.
Polite well behaved with team
members to communicate
marketing strategy.
MBA in marketing
Strong personality.
Personal qualities. Can work in any conditions.
Able to deal with employees.
Adjustable with company's
requirements.
Communicator.
Experience Experience of work in parcel
company.
Minimum three years
experience.
1.2 Legal and ethical considerations on recruitment and selection process of UPS Company
The judicial framework of recruitment and selection process includes:
Success of any organisation depends upon its recruitment and selection process. So,
enterprise must ensure that such process should be legal as well as well planned by every firm. In
this, potential applicants decide to apply according to information given by the organisation. So,
it is must that firm makes a good impression on individuals (Rees and French, 2016). A planned
selection process is important for the business to attract best suitable candidates. Interview held
by staff must be well organised by UPS company. Designing of such structure includes questions
to be asked, detailed information about position, etc. It is essential for the UPS to manage all
legal formalities in their workings and especially in their recruitment and selection process. They
have to provide equal opportunities for all candidates which are interested to work with them.
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Selection of a person has to be based on his experience, qualifications and requirement of the
organisation for that particular job. Many types of legal acts work on recruitment and slectkion
process so they have to use it in their process like: equality act, 2010, Employees protection act,
1978 and Disability discrimination act, 1995.
Equality Act, 2010: This acts works to use morality in the acts of company, as in recruitment and
selection process is highly linked with it. According to this act, company has to provide a equal
chance for all candidates to shortlist and select in organisation.
Employees protection act 1978: According to this act, a company is liable to provide all legal
proof to their employees regarding to written agreement between employer and company. Such
information related to job are mentioned in this form like contract of employees, concerned
party’s name, holidays, working hours, sick leaves, termination of job, title of job, etc. have to be
provided by UPS to person which are recruited.
Disability discrimination act 1995: This act defines that incapacitate people can also apply for
jobs and will be provided chance to give interview in any organisation (Hamson, 2012). As
company is having requirement of marketing manager so an interested applicant also can apply
for this post who has any type of disability.
1.3 Roles and responsibilities of HR manager of UPS Company
Human resource manager is responsible for analysing recruitment need and initiating it
for company. An individual is accountable for ensuring that:
Responsibilities of HR in recruitment and selection process:
Conduct an interview: This is the first task of the HR manager in recruiting people, he has to
give an advertisement for a particular job role on appropriate platform by which they can get
better candidate for applicants.
Right candidate for right job: It is essential for the HR manager to find out best candidates in
organisation as per their needs. In this HR manager has to make a proper analysis of the HR
manager and they have to make proper personal specification for that particular job role. As they
are having a need of Marketing manager so they have to make a proper analysis of applicants
which are shortlisted for this post.
Procedure selection: Each and every post is having a requirement of particular recruitment and
selection process which can help to them to select a best candidate in organisation. So according
to post organisation has to select a best procedure to find out a best person for job.
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Evaluation: At last HR manager has to evaluate a best candidate for the job and they have to
communicate with that particular applicant who is shortlisted for this job (Rodríguez and et. al.,
2014).
Analyse needs of employees: Mainly HR manager works to provide a better working
environment, so they have to make a proper analysis of the needs of their employees on regular
basis.
1.4 Contribution during selection process
As a HR manger I impart my much time during selection process. As a part of the
recruitment and selection process first I advertise vacancies of company in an appropriate
platform like newspaper and job portals. Than collected all resume of person who had applied for
job according to education and experience. Now moving further in this process I will short list
candidates to conduct an interview session with them. In this interview, it is my duty to provide
all information regarding to job responsibilities and salary. After this conducted interview for
them so that face to face interaction can be provided to them. Then the selected applicants were
called for selection process as well as all information regarding post was explained by me. After
the final result of recruitment and selection panel, I have to communicate with selected
employees via mail which is an authentic communication way. In this mail I have to provide an
offer later to them in which all detail regarding to salary, job responsibilities and date of joining
has to be mentioned, now it is essential to make agreeableness of applicant on it. Then I have to
solve queries of people regarding their job. During selection process I was selected as in charge.
Then provide applier full information regarding request form, aptitude test, presentation
check, back ground investigation all such activities were held by me for UPS. I have tried my
best during every activities so that company can get best employees which will help firm in
achieving its business goals. A manager had to put its best efforts so that poor working of such
business can be improved and this will help organisation from coming out from its poor
situation. As this was condition of UPS firm so as a HR manager, performed my job well as well
as provide all my efforts to entity.
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TASK 2
2.1 Skills and attributes needed for leadership
It is essential for leaders of any organisations to provide a proper guidance to their
subordinates. In case of UPS their leader, some qualities are required in them which can help
them to increase organisational performance and improve their market share:
Honesty: It is very important factor for every leader that he reflect his team. So he should
be honest with his team. And they have to provide all information regarding to strategies and
policies with their employees.
Delegate: Information should be properly transmitted in all the departmental as each
member of organisation should be rule by one boss at one particular time which may not create
any confusion among them (Amabile, 2012 ). So leaders of UPS has to be straight forwards what
they wants to communicate with their employees.
Communication: Without this factor an organisation can not perform any of its activity
so leader is responsible for making healthy connection between employees and manger which
will directly affect in employees satisfaction. So leader has to be communicative with their
employees for their future goals to motivate them.
Confident: A chief may act confidently in worse situation as he should be a risk taker
who can take decision during any worse condition of company (Reason, 2011). He must not
give up during such situation of entity. He should be smart enough to held that position calmly
and confidently.
Positive attitude: He must wear positive attitude so that he can motivate his employees
for achieving success of company. Such attitude can help organisation in achieving its business
goals (Flint Jr 2011).
All above are skills and qualities which should be present in individual to become a
successful boss of its employees.
2.2 Comparison between leadership and management
Basis of difference Leadership Management
Decision making Leaders takes a decision for
employees and organisation
betterment.
They have to take decisions
under the orders of their
seniors.
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Power Leaders are having a total
command of the organisation.
Managers are having less
command area only in team.
Focus He concentrate for people
orientation. As any or how task
should be achieved by workers.
Motivation Influence others to achieve
targets. Without any monetary
rewards.
Try to motivate through cash
prices or some other
incentives.
Credits They give work credits to
others.
They gives to themselves.
Communication Informal relationship between
employees and boss.
Formal state between member
and director.
Every organisation must have clear difference between manager and head. Head is a
narrow term where as manager is wider term both words have opposite meaning from each other.
UPS company, which is facing problem regarding employees turnover should use best boss
which will directly influence in achieving business objectives. A manager can also act as
supervisor for their administration which will help them building good relation with supervisor
and subordinate of company. (Stanleigh, 2013).
2.3 Leadership styles for different situations
There are various leadership styles are explained below. Every style is dissimilar from
each other in some aspect:
Autocratic leadership style: In this style head makes all decisions and direct all
employees. Boss of this style tells worker what to do as well as how to do so as he stands always
stand to help their employees in every situation. This is used when company leads with high
level of absenteeism and employee turnover. In UPS, this leadership style can be used by them
when their employees are not working according to need to attain their targets. In this situation
leaders of the organisation can make orders to their employees to perform well. This is a
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leadership style in which leaders hand over all power to their team. Most of the team members
are experienced in this leadership style and they know how to take decisions. It can increase
internal bonding of employees which can decrease their performance to reach organisational
goals.
Participatory leadership: In this structure boss motivate others to take part in all
activities which are going on in organisation. An individual support their workers in every worse
condition. It is suitable where team working is essential and quality is more than speed. This
leadership style can support to company to increase productivity of organisation by making
proper coordination in between teams. Managers can involve their team members to make
changes in working styles. Discussion in between leaders and employees can enhance their
motivational level.
Democratic leadership style is suitable for them because it enhance employees
motivational level of them and also involve them with organisational betterment. UPS can
enhance their performance by using this leadership style and it can also help to make a better
working environment.
2.4 Ways through which employees can be motivated
It is hard to motivate group of employees as happy workers bring happiness in
environment as workers plays important part in bringing productivity in firm. So managers had
to work hard for same. Maslows hierarchy needs is explained below which help UPS in bringing
business productivity:
Physiological Needs- Some of the essential needs can be fulfilled by the management which can
creates an physiological impact up on employees which can motivates towards the organisation.
Most of the employees are having expectations from their employer like: safe working
conditions, drinking water, health environment to work etc. and these little things can encourage
their workings and on their mental level.
Safety needs: It is essential for the organisation to provide a better working environment which
is safe and secure from any type of hazards and risk. As most of the work done on computer to
arrange parcels and in store area they are having machines to move parcels. So leaders has to
provide them training to deal in any risky situations. Each computer system and electronic
gadget has to be shock proof which can give an assurance to work in safe system.
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Social needs: Each employee is having any family and social issue so managers has to give a
proper friendly environment where employees can make a discussion with managers and other
employees.
Esteem needs: Employees which regularly accomplish their task on time and having a
consistency in their work are authorized to be rewarded by the employers. So higher
management of UPS has to give monetary rewards and promotions which can motivates to them
and to others also to increase their performance.
Self-Actualization: In this an employee can make a self assessment to analyse what are their
potentials regarding to this work and how they are performing. This will motivates them
regarding to better work.
TASK 3
3.1 Benefits of team-working
Team work brings different people with dissimilar attitude all together in a group for the
purpose of attaining a common goal. Various teams are organised in particular company for
different purpose that include one to achieve organisational goals. This teamwork helps in
bringing efficiency, creativity, financial saving as well as morale in company and members.
(Miller and Rollnick, 2012).
Improves morale: Cooperation among workers brings equal responsibility in each of
them. This will help in increase morale through this and workers can gain more their
responsibility in organisation. Every employees feels greater sense of belongingness and
recognition among them. By this they try to put their best efforts in their work as well as for
company.
Greater flexibility: As all members are from different parts of UK which brings
different things and knowledge in organisation. As a lot of ideas are at one place so this provides
them with large no of opportunities as well as team has many alternatives by which one can be
selected which satisfy to all members of group (Lorenz, 2012).
Increased innovation: Creativity is something which comes after practice as it can be
said that team members shared maximum knowledge as well as by this members come up with
different ideas and skill. This collaboration brings enthusiasm in each individual of group.
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3.2 Importance of working in a team as a leader and manager
As UPS is working in parcel industry so it is essential for them to make an appropriate
services to deliver parcels on right time at right place. Work pressure is increased in winter
season due to Christmas time, most of people send Christmas gifts to their relatives and friends.
In this time pressure will increase on them so they have to increase their performance. So this a
difficult situation for the organisation to deliver each parcel to it's honour before Christmas.
At this leaders have an important role to make increase performance of their employees.
They have to motivates to their employees so they have to make a communication with each
team and resolve their issues immediately which can help to them to make a better performance
to get their targets in time (Reason, 2011). At this time, leaders can announce rewards and over
time scheme for their employees which can enhance their performance to deliver parcel in right
time.
Managers are also having a huge role in this situation because they are directly linked
with subordinates so they can help to their subordinates if they are facing any problem regarding
to their work. Managers are experienced how to deal in this pressurized conditions. Also
supervision of manager can identify which employees is working well against organisational
needs.
3.3 Effectiveness of the team in achieving the goals
UPS haves many teams which makes collective efforts for the organisation to attain their
objective in pre decided time. Accounts, parcel allocator, distribution etc. these are several teams
which are working in the organisation and these all are essential for them to deliver a parcel. So
it is essential for all of them to make co ordination in between work. Here are some points which
describes effectiveness of teams in achieving goals:
Distribution team: It is a main team which haves a huge responsibilities to deliver each
and every parcel to it's honour in a particular time period. Also it is responsible to deliver all
parcels with proper safety. All delivery boys are experienced and they know about all shortcuts
of UK roads so this helps to distribution to make their service on right time and right place. Also
their deliver team is using GPS system and google maps which gives to them traffic details on
each road.
Allocation department: Organisation is having so many parcel at a time and they have
to deliver all of these in deadlines so it creates a huge pressure on them. At this time their parcel
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allocator team plays an important role. All parcel are classified by them according to pin code
and address. All team members are experienced and they classify each parcel in a sequence by
which a delivery boy can easily deliver these parcel one after one at delivery time.
So over all, these teams are making a proper co ordination in between their work and
their employees expertise helps them a lot to make a better work as per organisational needs. By
this UPS is attaining deadlines and making a better services for their services users.
TASK 4
4.1 Factors involved in planning the monitoring
It is essential for the organisation to measure quality work of employees. So they have to
use proper monitoring of their employees. Some factors are involved in this monitoring of
employees which are here:
Time Management: This is major factor which involves in monitoring of employees, as UPS is
working in service industry so it is essential for them to make their services on right time
(Hamson, 2012). Each and every employee covered in this so it is essential for their team
managers to analyse that their subordinates are working according to deadlines or not. By this
they can increase performance of their employees and also on this managers can evaluate their
employees.
Way of monitoring: This is main part which is involved in planning monitoring for their
employees. Leaders has to identify better ways to monitor performance of their employees. In
this they can use different monitoring tools for distinct teams. As for delivery team they can use
GPS locator by which they can get exact locations of their delivery boys and also analyse how
much distance covered by them in a day.
Incentive and rewards: This is a part of monitoring plan, each and every manager has to make a
proper monitoring on employees and by which they can get who is performing or not (Fullan,
2014). It is essential for them to give an appropriate rewards to these persons which are
performing well. It will help to organisation to increase performance of their employees and also
it can help to attain organisational targets.
These are some factors which are involved in monitoring plan, leaders of UPS has to
make their focus on employees performance. All of employees to be give a deadline in which
they have to perform a given task. By this managers can easily evaluate performance and also
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