Leadership and Management for Service Industries: A Report

This report analyzes leadership and management principles within the context of service industries, specifically focusing on restaurant chains affiliated with Docklands Academy. It begins by assessing various classical management theories, including administrative, behavioral, scientific, and Fayol's principles, and their application within the restaurant environment. The report then explores different leadership styles, such as authoritarian, democratic, consensual, and hands-off approaches, evaluating their effectiveness in managing restaurant operations. Furthermore, it investigates the impact of digital technology on internal and external management styles, considering factors like strengths, weaknesses, opportunities, and threats. The report highlights the importance of leadership and management in achieving organizational goals, emphasizing the need for adaptability and strategic decision-making in a competitive market. Finally, the report underlines the crucial role of digital content and technology integration for the advancement of the restaurant chains.

Leadership and Management
for Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
WRITTEN REPORT.......................................................................................................................3
Assessed different classical management theories.................................................................3
Explained part of leader and various styles of leadership......................................................4
Reviewed the management and leadership styles..................................................................4
Investigated how digital technology affects internal and external management styles..........5
CONCLUSION................................................................................................................................6
REFFERNCES.................................................................................................................................7

INTRODUCTION
Leadership and management one an important attribute that helps to organisation to
achieve their goals and objectives by giving definite path by coordinating manpower works and
activities. Role of leader and manager rise day by day to remain always competitive in market
because guidance of them are very much crucial (Bharwani and Butt, 2012). This report is
based on Docklands academy which has close partnership with three restaurant chains named as
Hazev, Haz and tas. This report is based on various classical management theories, role of leader
and management styles. It also includes role of digital technology in an organisation with
potential skills in leader and manager to reach at goals.
WRITTEN REPORT
Assessed different classical management theories.
Classical management theory connected with assumption that person sole have economic
with physical necessities and none of the demands social and satisfaction regarding job. There
are some major theories that are as follows:
Administrative management theory:
That theory focus on practices and methods that an manager attempt to design an
organisation as an whole (.Gallear, Aldaweesh and Al-Karaghouli, 2012.). It is known as an
formalized administrative structure, clear vision and division of labour, by delegating authority
and power. In case of Hotel chains that are Hazev, Haz and Tas which are chain of food and
beverages operations which helps in coordinate each and every activity by communicating in an
definite way.
Behavioural management theory:

That theory focus on human relations and dimensions of behaviour of an individual at
work place. It majorly includes motivation level, conflict and dispute resolution and job
satisfaction (Griffin, 2013. ). In context of Docklands academy in which Hazev, Haz and tas
they rely on majorly on building strong relationship with human that working with them so that
contributes a lot in organisational as well as individual development. In given case scenario
these hotel chain cook Anatolian and Mediterranean so that consumers can be satisfied. In
context of
Scientific management theory:
As per the scientific management theory that states about that there are various ways or
manners to process a task, selecting one of best way to accomplish a task is the main cause of
scientific management theory. In context of Docklands academy in which Hazev, Haz and tas
use that theory and practice to select one of best way to accord with various situations or
circumstances to get optimum kinds of outputs.
Management Theory of Frederick Taylor:
As per the view of Sammi Caramela (Management Theory of Frederick Taylor, 2019)
Taylor's scientific management theory which also known as classical management theory that
focus on the efficiency level of employees. They rely on the concept that management have to
rather then chiding the employees for their minor mistakes, they have to give rewards to increase
their productivity. The main objective of that theory is to give maximum level of prosperity to
employees as well as employer so that they remain always motivated. To coordinate and manage
the activities of an organisation it needs to break down the assignment into sub parts rather than
giving the whole project to an individual by giving proper time and space to complete whole
task. To enhance the productivity of employees management of Hazev, Haz and tas they
delegate roles and responsibilities to people in proper manner by accessing their skills and
capabilities in positive manner so that they remain always motivated and give their best.
Management Theory of Fayol:
Fayol 14 principles of management are rely on the truth and great work for corporates
that are as follows:
Division of work:

Employees have specialised in different areas as per the Fayol specialisation provides
efficiency and accuracy. In context of Hazev, Haz and tas they by personal and professional
development give specialisation to employees.
Authority and responsibility:
Dividing authority and responsibility as per their performance By finding out the gaps in
the performance organisation have to plan for training and development to employees and then
measure their performance to get optimum kind of outputs.
Discipline:
Discipline is an part of core values of mission and vision by good conduct and respectful
interactions. In context of Docklands academy they build standards to enhance productivity.
Unity of command: In context of Docklands academy they individual employee only receive
orders from a manager so that they understand it properly.
Unity of direction: All employees have to put their efforts in one direction to remain always
competitive.
Subordination of individual interest: organisation have to not pay attention on individual interest
by paying attention on organisational goals.
Remuneration: It is very much potential to pay one of best prices to employees so that they
remain always motivated.
Degree of centralization: organisation have to centralization of decision-making at the top
management in context of Docklands they use centralization to distribute roles and
responsibilities.
Scalar chain: In an organisation orders and processes passes from the senior management to
lowest level so that important kind of decisions should be taken.
Order: In an organisation employees have appropriate kind of resource so that they function in
well manner.
Equity: Organisation have to give equal resources and opportunities to employees so that they
can give their best.
Stability of tenure: By providing best atmosphere and wage rate they have to retain employees
positively.
Initiative: organisation have to give opportunities to employees that they take initiative to grab
opportunities.

Esprit de corps: Management should be accountable for the development of morale at workplace
so that they can give their best.
Explained part of leader and various styles of leadership.
Leader important for an organisation in directing and controlling each and every activity of
personnel so that they can give their best.
Every leader and manager have their own style of accomplished their tasks and duties, in
case of Docklands academy in which Hazev, Has and Tas have various leadership styles in
which Authoritarian, consensual and Hands off approach.
Democratic: In that leadership style members of group participate in role of decision making so
that innovation and productivity should be enhanced. In context of Docklands academy they use
leadership style so that each and every individual can give their contribution.
Authoritarian/ autocratic:
Under that leadership style leader is assertive in nature and take all the potential decisions
and leave less power at lower organisational level (Siegel and Perdue, 2012,). In case of
Docklands academy who majorly focus on giving services in best quality.
Consensual:
That kind of leadership style focus on flexibility, motivation and encouragement to
remain always competitive in marketplace (Hoque, 2013.). In case of Hazev, Haz and Tas assert
by interacting with other academies to gain through knowledge and information in which
relevant ratio and other indicators.
Hands off approach:
That style states about employees that also indulge in undertaking under decision-making
process. In case of Hazev, Haz and Tas apply that concept at limited level and mostly at lower
level staff at which they take experience and get things in right way and by using different
leadership styles in simultaneously they get perfection.
Reviewed the management and leadership styles.
In an organisation various types of leadership with management styles that helps to
organisation, in case of Docklands academy which is a chain of Hazev, Haz and Tas by adopting
open, flexible degree of control at top level management.
Management practices:
Administrative management practices:

In case of Hazev, Haz and Tas they follow an straightforward organisational structure
that helps them to manage all there activities to eliminate middle level men so that they can save
cost.
Behavioural management theory:
That theory and practice effectively implemented by the chain of hotels named as Hazev,
Haz and Tas to give direction to each activity for utilizing best efforts.
Styles of leadership;
After interacting with finance and restaurant manager they developed a suitable kind of
leadership style because organisation can not work in isolation (Lee-Ross and Lashley, 2012. .).
There are kind of relationship in restaurant activities with finance manager who provides training
and development to comply with major changes in an organisation. They focus on developing
app deliveroo to reach at end users. Restaurant manager and finance manager avail various kinds
of styles in which authoritarian and Hands off with consensual style of leadership to access and
taking important business decisions and goals.
Investigated how digital technology affects internal and external management styles.
There are many attributes that affect management styles and structure of an organisation
that are as follows:
Internal factors:
Strength: The main strength before Hazev, Haz and Tas is that they provide Anatolian flavours
that are rare in other restaurants (Pugh, 2016). The another main factor that they are in family
business and they only appoint family and friends.
Weaknesses:
There main weaknesses that they are lack in usage of digital technology which hinders
their self interest.
Opportunities:
They can adopt new kind of tools and techniques in which augmented reality, artificial
intelligence and many more by identifying needs and wants related to food (Morrison, 2012..).
They can access online which is an important to lead in market.
Threats:

They fail to upgrade their software and other system and by implementing these the
premium quality of services that cause of down fall in organisation.
Due to absence of the digital content they not able to keep records that sometime proved harmful
to rely on the major sources and information.
External factors:
In political factors that it operates in various nations so the rules and regulations affect
their works and procedures (Müller‐Seitz, 2012. .). Economic factors in which taxes, interest
rates and inflation rate directly affect to their business. Change in taste and preferences of
consumers directly influence to change in their menu and cooking style. So all these factors
influence to their organisation and their works and procedures. It affect on their business that
they not able to record all necessary knowledge and information that proved useful in future.
Docklands academy and their restaurants not use the digital content in which consist the
documents, news and books that delivered by binary data. Such as ebook that are important part
of the digital source.
CONCLUSION
In the mentioned assignment should be summarised that leadership with management are
very much crucial for organisational growth and enhancement. They helps by setting goals and
objectives also gives direction to their subordinates by setting their roles and responsibilities in
proper manner. There are various leadership styles and practices that help an organisation as well
individual to set path from which an organisation can deal with any kind of circumstances and
lead in market. Leadership and management styles are very much important that also majorly
affect on internal and external structure with procedures of an organisation to lead in market.

REFFERNCES
Books and Journal
Bharwani, S. and Butt, N., 2012. Challenges for the global hospitality industry: an HR
perspective. Worldwide Hospitality and Tourism Themes. 4(2). pp.150-162.
Gallear, D., Aldaweesh, M. and Al-Karaghouli, W., 2012. The relationship between total quality
management implementation and leadership in the Saudi higher education: a review and
conceptual framework.
Griffin, R.W., 2013. Fundamentals of management. Cengage Learning.
Hoque, K., 2013. Human resource management in the hotel industry: Strategy, innovation and
performance. Routledge.
Lee-Ross, D. and Lashley, C., 2012. Organization behaviour for leisure services. Routledge.
Morrison, K., 2012. School leadership and complexity theory. Routledge.
Müller‐Seitz, G., 2012. Leadership in interorganizational networks: a literature review and
suggestions for future research. International Journal of Management Reviews. 14(4).
pp.428-443.
Pugh, L., 2016. Change management in information services. Routledge.
Siegel, J. and Perdue, J., 2012, July. Cloud services measures for global use: the service
measurement index (SMI). In 2012 Annual SRII Global Conference (pp. 411-415).
IEEE.
Wang, Y., Wallace, S.W., Shen, B. and Choi, T.M., 2015. Service supply chain management: A
review of operational models. European Journal of Operational Research.247(3).
pp.685-698.
Online:
Management Theory of Frederick Taylor 2019 [Online] Available through.
<https://www.business.com/articles/management-theory-of-frederick-taylor/>.
14 Principles of Management (Fayol) 2019 [Online]. Available through.
<https://www.toolshero.com/management/14-principles-of-management/>.