Analysis of Leadership and Management in Coca-Cola's Operations

This report examines the distinctions between leadership and management roles, focusing on their application within Coca-Cola's operations. It explores the comparison between leaders and managers, evaluating their functions through various theories and concepts. The report delves into situational, system, and contingency leadership models, illustrating their practical application in different contexts. Furthermore, it analyzes key approaches to operations management, including total quality management, just-in-time, continuous improvement, Six Sigma, lean production, and queuing theory, while identifying the roles of leaders and managers in these processes. The report emphasizes the importance of operations management in achieving business goals, discussing factors influencing operational decision-making and offering strategies to improve operational efficiency. The content highlights how effective leadership and management contribute to Coca-Cola's success in a dynamic business environment, emphasizing the conversion of raw materials into high-quality goods and services. The report concludes by summarizing the significance of operations management in achieving organizational objectives.

MANAGEMENT & OPERATIONS
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Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1 Define the comparison between the different role and characteristics of leader and a
manager........................................................................................................................................4
M1 Evaluate the role of leader and manager function that can apply in different types of
theories and concepts in Coca cola..............................................................................................4
TASK 2............................................................................................................................................5
P2 Discuss about the example of how the role of leader and function of manager apply in the
different situational context.........................................................................................................5
P3 Describe the different types of theories and models of approach that include situational
leadership, system leadership and contingency...........................................................................6
P4 Describe the key approach to the operations management and identify the role of leader
and managers...............................................................................................................................7
P5 Discuss about the importance and value of operations management to achieve business
goals and objectives.....................................................................................................................9
M3 Describe that how leader and manager will improve the efficiency of operational
management...............................................................................................................................10
P6 Describe the factor within the business environment that impact on the operational
management and decision making by manager or leader..........................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Operation management is a process that can administration of enterprises practices that
create the high level of performance and efficiency within the organization. It is based on the
converting the raw materials into the better quality of good or services effectively and efficiently.
This process may involve the planning, managing and controlling the entire process of
productions. Coca Cola is based on the carbonate soft drink that can manufacture by the Coca
cola firm in 19th century by John Stith. It is mainly produced the concentrate product which sold
in global marketplace.
This report will discuss about the difference between the role and characteristics of manager
and leader. It will implement the specific role in the business operations according to the
situational and condition. Furthermore, it will describe the key approach in the operation
management and also determine the role of leader or manager in the business functions. there are
various types of factors within the business culture that can directly impact on the operational
management and decision making. At last, it will understand the importance of operation
management that can use for achieving the goals and objectives.
TASK 1
P1 Define the comparison between the different role and characteristics of leader and a manager.
Covered in ppt
M1 Evaluate the role of leader and manager function that can apply in different types of theories
and concepts in Coca cola.
Covered in ppt
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TASK 2
P2 Discuss about the example of how the role of leader and function of manager apply in the
different situational context.
The role of leader and function of manager apply in the Coca cola firm that can improve their
quality of services and business operations because it carried out the traits or characteristics that
will change the management and functions (Alahi and Bass, 2018). It is to be considered the
different types of situation that can focus on the business effectiveness.
Change of slow to moderate situations
In coca cola, the competition will increase the situation that cannot rise and slow down the
results or outcome. It is also changing the business operations and functions which influence to
change the purpose of business. For Example- In global market, it will increase the inflation for
changing the situation from slow to moderate and emphasis the actual result or outcome.
Planning is important role of leader in Coco cola firm that consider in the slow to moderate
situation where it will implement the technique to manage the business operations such as budget
allocations, workface availability etc.
Stable or Constant Situation
This type of situation is consisting of business that will not change the process and also
influence the organization to maintain their stability of result generations. For Example- In the
marketplace, there will be no changes related the inflation, recession, in this way, it is considered
the stable situation and not affected the business functions.
Coordination is a function of manager that applicable in the stable situation to maintain
the stability of economic growth and development. it also useful for measuring the new
technique and generate accurate outcomes.
Fast changing situation
This type of situation may increase in the business because it has rapidly changing the
condition of market culture of environment. For example- In the stock market, it has increases
the changes according to the fluctuations in their share market (ChoiWallace and Wang, 2018).
The leading functions used in the fast changing situation to inspire the employees
towards the business growth, it helps to utilise the demand of customers because people will
change their preferences according to the market trends. In this way, Coca cola has used
identifies the preferences of employee and then explore their products in marketplace.
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Coca cola must adopt the slow to moderate situation in their business because it can handle
different type of method and safe guard for the business tasks. Coca cola is considered the
leading organization that make plan which allows to emphasis the advantage of business.
Manager or leaders are becoming performing the different functions in the operations and apply
as per the situation or conditions.
P3 Describe the different types of theories and models of approach that include situational
leadership, system leadership and contingency.
The concept of leadership can be defined the business process by which organization inspire the
other members towards the goals and achievements. The model of approach related to the
multiple aspects of business and influence towards the implication that has driven by appropriate
results (Eyers and Naim, 2019). There are different types of theories and models used in the
organization.
Situational theory
This type of leadership theory emphasises with the specific situation that may cause due
to lack of success. It is initiate the behaviour and working style of employee in the organization.
It is also known as the life cycle theory. This type of style can adopt according to the
performance of business. Coca cola enables to adopt the situational theory that easily evaluate
the situation and also recommended to perform action towards the business operations.
System theory
It is based on the responsive in the business to change the culture and environment. It only
depends on the environments for variety type of resources. It can receive the input from the
environment which either as the resources and information (Hazen and et.al., 2018). This process
will help for Coca cola firm to control the business and maintain the long term objectives.
Contingency Leadership theory
This type of theory always influences the organization for decision making which
dependent on the position in marketplace. In Coca Cola, it is higher position in the global world
that make right situation. The organization is implementing this theory and influence towards the
decision handling in the different aspects of business or current position in marketplace.
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M2 Strength and weakness of different approach as per the situation in the working environment
Strength Weakness
 It is increased the productivity and
profitability in marketplace.
 It has maintained the stable working
environment.
 It has increased the level of competitors
in global marketplace.
 There are more chances of fluctuations
on the demand.
P4 Describe the key approach to the operations management and identify the role of leader and
managers.
Operation management is a process that can involve the designing and controlling the
entire process for increasing the productivity in marketplace. Coca cola is mainly focused on the
action to perform on the business task and resulting the accurate result or outcome. he key
approach in the operation management continuous process that can play different role of leader
and manager with implementing new concept and idea.
Total quality Management
It is based on the long term process for implementing the innovative idea which help for
building the forces. It is an essential for maintain the total quality in product development so that
it has increased the standards in different aspects of operation management (Prajogo and
et.al.,2018). In coca cola, the leader or manager have putting some efforts in process design and
control the distribution of overall system.
Just in time
It is based on the practical approach that help for planning an effective strategy in the
functions of inventory management. In this way, it helps for enhancing the staff members top
increase the efficiency and performance. Just in time is a type of strategy that help for business to
increase their efficiency and also reducing the waste materials. The basic operation function
performed by leader and manager to control the inventory or logistic management in the
organization.
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Continuous Improvement (Kaizen)
This type of approach is mainly focused on the continual improvement and development
that can put efforts for the ongoing improvement. It is the manufacturing tool that can improve
the productivity, quality and safety at workplace. In Coca cola, it always focused on the changes
that apply on daily basis. In this way, it is directly convert into the business improvement. This
approach is performed the main function to transform raw material into the better quality of good
and services.
Six Sigma
It is a type of statistical technique and tool that can focus on the eliminate all defect and reduce
the process. This process involves the improvement, validation and measurement of all business
activities. It can establish the connection between the opportunities and standards that specify the
process of Coca cola business (Saucedo, Martínez and et.al., 2018). It is the most effective
technique to identify the problem in the organization, manager has performed the specific role
for validating the essential resources that help for improve the quality of services. It helping the
manager to reduce variability in the enterprise process.
Lean production
It mainly focused on the waste materials that ensure the quality of product and services.
Coca cola apply on the different aspects of business through distribution. It also cut the costs by
improving the business to give proper response of client or markets. Lean production is
describing the manufacture and business operations which makes an efficient or consisting of
value added steps. It is helping in the operational management to control the waste material,
reducing tome and also increasing the quality in order to achieve productivity in marketplace. It
allows to minimize the cost of product and provide the great value of consumer.
Queing theory
This theory is based on the mathematical study of congestion which delays the waiting
line. It useful for business to maintain the record of arrival process, number of servers and
customers etc. The manager must weigh the added the price of giving the more rapid services.
For Example- In case, staff members are spending a lot of time to enter data and perform
different process for the purpose of improvement (Shevchenko and et.al., 2018). The relational
between the service capacity and prince of queuing must be expressed in the process manner.
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Initially, the price of waiting line can maximum when the firm is at the lower capacity of
services.
P5 Discuss about the importance and value of operations management to achieve business goals
and objectives.
Operation management is a type of method and process that can include the different phase of
planning, controlling, organizing and supervising the manufacture process. In coca cola,
Manager is performed the different functions to deliver the product on specific deadline. It also
successfully converts raw material into the final product development. Operational management
has evolved in the Coca cola firm that can perform the task for planning and controlling the good
or services (Slack and BrandonJones, 2018). It also obligates for the business to manage all
activities. It helps for Coca cola to make the efficient resources such as money, raw materials and
other resources.
 Revenue generation- It is an essential part to increase the productivity and profitability
in marketplace. In coca cola, Manager can measure the efficiency of other employee and
maintain the discipline. It is the best possible ways to achieve goals and objectives. With
improving the quality of product that can easily provide the positive image and reputation
of business in marketplace. Many customers are attracted towards the product due to the
brand reputation. In this way, it will increase the revenue and continuous grow the
business across the world.
 Customer satisfaction- For growth and development, Manager has performed the
different operations for creating the knowledge of preferences and demand of customer.
In this way, many customers are buying the better good and services. It will have
increased the profit rate of business in global market. It has required to maintain the
quality of product and also ensure that it will meet the demand of consumers. The system
will implement the new methodology that can utilise to develop the desirable item as per
the requirement of client.
 Minimize the waste reduction- It is the most common approach of operation
management that can use the lean manufacturing system to reduce the waste. On the
other hand, just in time will help to manage the cost of inventory system. It is an essential
for operation management to save money and control the unnecessary price and improve
the overall performance.
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 Product Quality- In coca cola, operation management always ensure the quality of
services which enables to enhance the production. Manager should be considered two
important aspects for maintaining the quality such as Durability of reliability. In this way,
the organization must be delivered the efficient product and also provide guarantee
regarding the product to the consumers.
M3 Describe that how leader and manager will improve the efficiency of operational
management.
There are different ways to improve the efficiency of coca cola and also maintain the standards
of business performance.
 Inventory control- It mainly focused on the actions that performed by the Coca cola
which requires for handling all activities to increase the turnover of inventory
management.
 Government rules and regulations- The government make decision regarding the
operation management which useful for implementing the policies and procedures in
their functions.
 Quality control- It is important part of business to improve the efficiency when it is
implementing the specific innovative concept during product manufacturing.
P6 Describe the factor within the business environment that impact on the operational
management and decision making by manager or leader.
Business environment and culture is important part of organization that has required to
maintain and control the overall process in proper manner. At certain level, Coca cola might be
indicated the exact problem and issue in the operational management and decision making.
When the manager makes an important decision that can lead some problem between the
employees and management (Slack and BrandonJones, 2018). There are some common factors
within the business environment that impact on the operations and its decision making of
manager or leader.
 Competition- It is one of the most common aspects of business process because it has
increased the competition level in global marketplace. Nowadays, Modern world is
highly competitive and people try to pay attention on the enterprise operations and
function. This type of competition environment influences the business culture when
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manager’s plan an effective strategy for maintain the operational management and also
increase the productivity.
 Social Responsibility- In Coca Cola, Manager has a major responsibility towards the
customer which is important aspects that influence the decision making in the business
development. It is the common approach for business that must act good ways and shows
their interest towards the public.
 Cost of opportunity- Coca cola can be utilizing the limited resources and useful for
decision making to select the alternative options. It also creates an opportunity to
influence the cost of trade off.
 Information input in the distributed channel- The source of information collected by
decision maker where manager influence the business standard of coca cola. The process
of organization depends on the input channel that can get the information and make
decision for maintain the business environment at workplace.
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CONCLUSION
In above discussion, it concluded that Operation management is a type of process in the
business that help for creating the high level of performance and efficiency within the
organization. It is based on the converting the raw materials into the better quality of good or
services effectively and efficiently. It may involve the planning, managing and controlling the
entire process of productions.
It summarised that the difference between the role and characteristics of manager and
leader, considered the specific role in business operations according to the situational and
condition. It can be analysed the key approach in the operation management and also identify the
role of leader or manager in the business functions. there are various types of factors within the
business culture that can directly impact on the operational management and decision making.
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REFERENCES
Book and journals
Alahi, A. and Bass, E., 2018. COCA-COLA’S FUTURE GROWTH STRATEGY:
DIVERSIFICATION?.
Choi, T.M., Wallace, S.W. and Wang, Y., 2018. Big data analytics in operations
management. Production and Operations Management. 27(10). pp.1868-1883.
Eyers, D. and Naim, M., 2019. Project Management for Effective Operations Management.
In Contemporary Operations and Logistics (pp. 11-27). Palgrave Macmillan, Cham.
Hazen, B.T. and et.al., 2018. Back in business: Operations research in support of big data
analytics for operations and supply chain management. Annals of Operations Research.
270(1-2). pp.201-211.
Prajogo, D. and et.al., 2018. The relationships between information management, process
management and operational performance: Internal and external contexts. International
Journal of Production Economics. 199. pp.95-103.
Saucedo-Martínez, J.A. and et.al., 2018. Industry 4.0 framework for management and operations:
a review. Journal of ambient intelligence and humanized computing. 9(3). pp.789-801.
Shevchenko, A. and et.al., 2018. Joint management systems for operations and safety: A routine-
based perspective. Journal of cleaner production. 194. pp.635-644.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
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