Working with and Leading People

This report discusses the importance of human resources in organizations, focusing on the employee selection process, legal and ethical considerations, and the role of leadership and management. It highlights the significance of teamwork, conflict resolution, and performance assessment in enhancing organizational effectiveness, using Tesco as a case study.

Working with and Leading People

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.1 Documentation to select a new employee in the organization.........................................4
1.2 Impact of legal, ethical and regulatory considerations.....................................................5
1.3 Part of manager in selection process................................................................................6
1.4 Evaluation of my contribution in process of selection.....................................................7
TASK 2............................................................................................................................................7
2.1 Skills and attributes needed in leadership........................................................................7
2.2 Difference between leadership and management.............................................................7
2.3 Comparing the leadership style in different situations of the organization......................8
TASK 3............................................................................................................................................8
3.1 Benefits of teamwork in Tesco.........................................................................................8
3.2 Resolving conflicts in teamwork......................................................................................9
3.3 Possible strategy to improve the effectiveness of the team in organization.....................9
TASK 4..........................................................................................................................................10
4.1 Planning the monitoring and assessment of work performance of employees.............10
4.2 Planning and delivering the assessment for individual .................................................10
4.3 Success of the assessment process................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Every organisation whether it is profit or non-profit need human resource to perform
activities. It is considered as one of the most important resource because other operations or
department like finance or IT are depended on it (Sehgal, 2011). This report will focus on
selection process of employees as well as their documentation. Right man for available job is one
of the major act of human resource because of this selection process is significant as it is
considered as entry point in an organisation. Legal requirements and regulations that are needed
to be followed and taken care at the time of recruitment will also be discussed in this file.
Information about framing policies and some internal rules is going to be part of this file. Time
to time evaluation of selection and recruitment process is necessary as with changing time
demand of different quality and skilled workers will increase. So policies and theories regarding
this issue will get involved in this file. Leadership is a quality of an individual or may be of an
organisation where a leader make strategies and plan so desired results can be achieved.
Management is another important task which is integral part of an organisation, theories related
to leadership and management will also be discussed below.
Employees in a company need timely motivation because situation changes from time to
time so different techniques relating to motivation will be added under this file. When many
people work together conflict in company is usual, team work is necessary for every firm but
resolving conflicts is also important so techniques relating to solving conflicts will be added
below. Tesco is retailing company operating in many countries. They are known for good
leadership and aggressive expansion in other countries. Retailing industry is known for gradual
growth so sudden up or down is highly unlikely in this sector.

TASK 1
1.1 Documentation to select a new employee in the organization.
In recruitment process company find appropriate candidates for available job. Tesco can
adopt following documentation process to select desired employee.
 Approval of recruitment – This is first step in selection process as approval from top
management and finance department is necessary. Higher authorities will check actual
need and then they will communicate to finance wing regarding salary because in future
they have to pay employees so if they deny that they do not have necessary fund than
whole process will stop in first step.
 Position description – It is essential to clear the position that is going to advertise
because company cannot change the position once it is depicted to public.
 Person specification – Qualities and skill that are needed for job are decided because at
the time of interviewing a candidate, interviewer should check all the necessary skills.
 Advertising – It helps in finding potential candidates as advertising has more reach
compare to other things. Advertising clears desired skill, payment terms and conditions,
number of vacancy etc for interested candidates.
 Short-listing – Group discussion, personal interview, aptitude test are some methods
through which eligibility of applied candidates are checked and right person is selected
for job.
Job Analysis:
Manager of retail store is the top most position in an store. His/Her work will be related to
execution of strategies made by top level management so effectiveness in operation can be
enhanced.

Person Specification
Duties:
 Manager of store has to analyse the demand and supply on continuous basis in order to
avoid under stocking or overstocking.
 He/She has to reduce the conflicts so productivity of workers can be maximised.
 Salary: £180000 will be salary including all the incentives.
 Skills: Ability to lead in immense pressure and synchronise effort of all the members of
team.
 Working Hours: 8 hours a day, no weekends but 6 day off in a month.
 Expectations: He /she has to focus on minimising leakages of funds, execution of
policies set by top management have to be done in allotted time.
 Work Experience: 5-10 year experience in retail industry at the position of manager of
retail store.
1.2 Impact of legal, ethical and regulatory considerations.
For every human resource manager, it is essential to know all the legal rule and
regulations because most of the governments are strict regarding acts for sex discrimination, race
related acts, age regulations etc. Tesco can hire any candidate but there is some legislation which
they have to follow (Slovic, 2011). They are present in many countries so it is very difficult for
them to follow different law in many countries.

Sex discrimination Law – Company have to recruit qualified person whether it is male or female,
they cannot discriminate on the basis of gender. There are some posts for which specified gender
has to be selected so in that situation they can ignore other qualified person, but these kind of
posts are very less. They are generally made by government of the country in which organisation
is operating. Company has to face many legal consequences if they do discrimination.
Act relating to race – A firm cannot reject an applicant on the basis of race or nationality as it is
considered illegal in most of the nations. There are rules regarding this issue in European
countries as well as in other part of world. If applicant possess desired skills that are needed for
job than they should be selected in organisation. The positive side of this law that company will
get employees from different countries and culture.
Regulations relating to age – Company has to recruitment both young and old applicants as they
cannot reject a qualified person on the basis of age. If human resource give preference to a
particular age group than it will be unlawful. But this law operates in some countries as many
countries believe that this kind of restrictions or rules may go against private sector companies. If
an organisation select candidates of a particular age group than they may face legal trouble.
1.3 Part of manager in selection process.
Finding best man for available job is considered as one of the most important task that
human resource department and manager of concerned team has to perform. For this work first I
have to shortlist from available candidates by taking IQ test, aptitude test or any written test
relating to job. This will assist me in finding right applicants for next part of selection process,
that is interview (Ring, 2014). Interview assist in finding cultural background, emotional
quotient that is need for job, experience, etc. I firmly believe that it is one of most important
process in selection procedure. Salaries are sometime negotiable so interviewing panel can also
discuss salary and other facilitates that is to be provided to selected candidate. If hired applicant
agree on salary than other rules and regulations relating to company will also be discussed with
him/her so in future any type of conflict can be avoided. After completion of this process
appointment statement will be given to selected person so he/she can formally become part of
Tesco.

1.4 Evaluation of my contribution in process of selection.
As a manager I have more knowledge about the work that selected candidate has to do. I
am aware if the skill and talent that will be needed in doing the task efficiently. Human resource
department can tell me about the qualities possessed by an individual but I have to check whether
those skills are needed in my team or not. Without my approval an applicant will not be selected,
which depicts that my contribution is very essential in recruitment procedure.
TASK 2
2.1 Skills and attributes needed in leadership.
Leadership qualities are considered more important than managerial skills by many great
leaders in different work, a manager can be leader and a leader can also be manager. There are
many types of leadership and they have both positive and negative impact on business and
management (Peshawaria, 2011). It is important to check that does a person posseses skills that
are needed to be present in leader. Some of the skills are mention below:
 Motivational skill – It is quality in which leader can convince employees to get the work
done according to him/her. They need motivation so their work efficiency and
effectiveness can be enhanced from time to time.
 Capacity to lead – There are many people in an organisation who do not like extra
responsibilities and authorities because they only care about their own work and do not
want much involvement in other operations of firm, these kind of employees do not have
mind-set to lead a team or firm so they should not be chosen for an important position.
 Trouble shooting skill – In business, leaders daily face new hurdles and problems, so they
should possess skills to solve big problems as well as day to day hindrances. He/ she
should have guts to face any situation that can in front of him/her.
2.2 Difference between leadership and management.
Leader and manger may look like same thing but there are many difference between
them. One of the main difference is that leader has followers, they will do whatever he/she tell
them to do and they have lot of trust in their leader. But manager do not have any follower,
he/she simply have employees who may or may not believe in his/her skills and manager is

appointed to manage situations and teams instead of providing direction to company. Generally,
a leader is chosen by people who are going to follow him/her in future but a manager can be
chosen by top management without asking employees. In an organisation manager can change
but leader is known to bring change in firm as he/she has a vision and pre-planned strategies on
which company is going to run. A leader is known to create his/her own team because of his/her
quality of understanding the skills possessed by an individual but in case of manager, he/she has
given a team and normally he/she manage that team instead of making new team.
2.3 Comparing the leadership style in different situations of the organization.
In an organisation a leader has to face different situations some are favourable and some
are unfavourable. For example two situations can be taken, in first situation a leader will be
allotted inexperienced team, who do not follow orders given by him/her and they have very tight
deadline to achieve the target (Klee, 2012). In this kind situation leader has to adopt autocratic
style of leadership in which he/she will give orders to employees and those who do not obey the
orders will be punished. Punishment is different kind of motivation in which fear is used so
perform of individual can be improved. Theory X of motivation by Mcgregor can be used to
motivate those employee who are not willing to work according to leader. Carrot and stick will
be correct approach so they can follow order of superior. In situation two, leader is allotted
experience team with good track record so they but the deadline is very tight. In this case leader
can adopt democratic approach because team is experienced and they have already proven that
they can performance particular task so delegation of authorities can be done and they should be
involved in decision making process. Reward will be best motivation for them and according to
Mcgregor theory Y these kind of employees need respect and involvement in decision with
other rewards.
TASK 3
3.1 Benefits of teamwork in Tesco.
Team work assist in overall development of individual as an employee may learn new
things or something in which he/she is not good from other team member. This improve their
learning and help in improving creativity they possess. This whole concept enhance trust in team
as well as in organisation and trust is considered one of the most important thing in business.
Tesco made small team so proper care to every individual employee can provided and their work

can easily be evaluated at the time of performance evaluation. One of the big advantages of
teamwork is that a team generally take more risk compare to individual because when many
people use their brain is a good system, surprising results can be achieved. It also supports in
generating strong relationship between employees which ultimately improve their overall
performance. When all the workers give their 100% with proper synchronisation than sale as
well as profit of an organisation enhances. This also help them in in improving their brand image
, another advantage of team work is less conflict between workers and managers.
3.2 Resolving conflicts in teamwork.
Conflicts are integral part of a team and it is always considered that a conflict should be
resolved as soon as possible, it is preferable to stop it at its point of generation (Gitman, 2009).
In Tesco it is analysed that there are two areas where conflict arises first is related to task and
second is related to relationship. In Task conflict employees are not allotted work according to
their specialisation or demand which create chaos in company. The situation in which
responsibilities given to an employee does not matches to the power that is given to him, creates
a weird situation and generate conflicts between subordinate and superior. Avoidance of these
kind of issue dissatisfies employees and play an important role in creating these issues. Other
type of conflict is related to relationship as behaviour of every employee is different which make
things complex and generate these kind of issue. In the first theory of solving a conflict, manager
can call both the parties and ask them to resolve the issue in front of him so problem can be
solved in at the point of its generation. In another approach leader can punish both parties so they
do not get involve in any conflict in future. If both of the above mentioned methods fail than
both sides can be left alone to solve their dispute, this will stop the involvement of other people
in a dispute.
3.3 Possible strategy to improve the effectiveness of the team in organization.
Tesco operates in different countries and environment in a very competitive industry.
Diversity is very important to gain knowledge and experience, Tesco has millions of employees
in various part of this world which help them in facing any kind of challenge and provide them
internal strength (Coumbe-Lilley and Weidner, 2015). They have a structure and approach where
time to time they ensure that effectiveness of their policies and plan can be maintained. Ethical
behavior in an organization is significant to maintain high efficiency because working with

people who are from different place and culture is not an easy task, so at initial stage they have to
keep some patience so they can settle according to situation and for long run they should focus
on maintaining integrity. It is always considered that respecting other members in company is
necessary to improve internal relationship in firm. Clear mission and proper communication
support in making a positive impact in organization so their overall performance can be
improved.
TASK 4
4.1 Planning the monitoring and assessment of work performance of employees.
Assessment of work done by employees is essential as it provide information regarding
areas where employee need improvement and it also show his/her actual performance so
incentives, punishment and training can be given to them. A proper plan is needed to monitor
and assess their work so their work performance can be improved from time to time. There are
several factors that made a huge impact on making plan regarding this issue (Bagshaw,Lepp and
Zorn, 2007). Goal of Tesco is one of the major factor in this type of planning as they focus on
providing more services to more people so they need consistence monitoring on employees
because if they do something that is wrong or unethical than company will loose their customers
and their goal of expansion will also suffer. Monitoring can be done by setting random checking
of the work that is done by a worker. Organization can do survey in which they ask about service
and job done by a particular employee or by retail store. Performance appraisal and interview for
appraisal are another ways to monitor the performance.
4.2 Planning and delivering the assessment for individual .
Planning will always ultimately relate to organization goal (Aubé and Rousseau, 2011).
To achieve desired results Tesco may need to provide training to employees so t the areas where
they are weak can be improved and new things can be taught to them. This will play a crucial
role in planning and delivering assessment of workers. It is important to analyze potential of
individual person because all of them have different quality so they have to be trained according
to existing skills. In order to assess performance of an individual, manager have to set specific
goals so actual performance of worker can be matched with decided targets. Communication of

goals is necessary so confusion among employees can be avoided. Their work should be
reviewed on continuous bases, it is important to take feedback from them so their thinking and
need can be communicated to the managers. Their training is necessary so they can learn new
things and their personal development can happen on a regular basis. Improvement and
development in their personality and work should be monitored.
4.3 Success of the assessment process.
In Tesco, after getting proper training employees will be able to understand
organizational goal properly and they will better ideas about the task then are going to perform.
Because of various incentives their performance will become better and in order to earn more
money they will keep quality in their work (Anderson, 2016). Worker will also focus on solving
conflicts at point of their generation which is considered as one of the most important task in a
team and company. Assessment process help in improving the overall performance of company
because employees with proper training deliver better result by effectively doing their job.
Worker are clear about their targets which reduce various type of confusions in company and
they concentrate the task that is allotted to them.
CONCLUSION
From above report, it can be concluded that leadership is important for every
organisation. There are various task like documentation and following legal formalities which
are necessary for every organisation and it is considered as important task in selection process.
Manager and leader need many skills so they can handle different situations and in case of
employees, their proper monitoring is essential to achieve desired results.

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