Management and Operations: Leadership and Operational Roles

This report provides a detailed analysis of leadership and management roles within an organizational context, focusing on the differences between leaders and managers, their characteristics, and functions. It defines and compares the various roles and characteristics of leaders and managers, distinguishing their roles within an organization. The report explores several leadership and management theories, including situational, contingency, and system theories, and their practical applications. It also examines approaches regarding the roles of leaders and managers and discusses the importance and value of operational management. Additionally, the report considers factors affecting the business environment concerning operational management and decision-making by managers and leaders, providing insights into how these elements interact to influence organizational success. The case study of Tesco is used throughout the report to highlight the practical applications of the concepts discussed.

Management and Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
P1 Define and compare of various roles and characteristics of a leader as well as mangers......3
P2 Distinguish the role of the leaders and function of managers within an organization.........4
P3 Theories and Approaches that can be used though managers and leaders in an organization
......................................................................................................................................................5
P4 Approaches regarding role of a leader and managers.............................................................7
P5 Importance and value of the operational management...........................................................8
P6 Factors that affect the environment of business regarding operational management as well
as decision-making through manager and leader.........................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES .............................................................................................................................10

INTRODUCTION
Operational management focuses on the lots of the different areas, it is chiefly focuses
on the planning,supervising,organizing within the context of the production,manufacturing. It is
considered as the delivery focused that assures a firm that turns successful initial products to the
final products. Inputs represents such as materials, equipments as well as technology that are
related to the staff members or employees. Present report focuses on the various roles and
characteristics of a leader. It focuses on mangers' role of the leaders and function of managers
Theories and Approaches that can be used though managers and leaders in an organization
various approaches and Importance and value of the operational management. It focuses on the
Factors that affect the environment and decision-making by manager and leader (Hoyos,
Morales. and Akhavan-Tabatabaei, 2015).
P1 Define and compare of various roles and characteristics of a leader as well as mangers
It is considered as one of the most crucial role of a leader within a firm as the first and
foremost work is to give the direction to the workers of the Tesco so that they are able to keep
their operations beneficiary to the firm. Within this role leaders are able to provide the direction
to the staff members of the Tesco to see the vision as well set the goals that are more futuristic.
To achieve these goals leaders provides direction to achieve operational targets (Cook. and
Billig,2017).
Motivating staff members
Motivating the employees is very crucial to keep their performance up to date and
efficient. So that they are easily achieved their targets as within this role leader uses various
frameworks to boost and motivate the staff members of Tesco to give their performance at best
level regarding the operations of the firm.
Role of manager
In Tesco role of the managers is completely different from the role of the leaders as
mention below there are some roles of the leaders.
Monitoring
Role of the managers is to supervise al the operations within Tesco as well as manage all
the functions of the workers as well as keeps maintaining the machinery of the Tesco so that it
can easily meet the demands of the firm within the market. Through their monitoring role

managers of Tesco can assure that there is efficient working regarding production line of firm
without facing the minor or major failure (Qin and Nembhard, 2015).
Managers are spoke person
Manager is considered as the spokesperson within Tesco as role of the managers is to provides
the information within in a detailed manner so that the decisions are taken through the senior
leadership by the firm to the staff members. Managers are the persons who works as a mediator
between workforces and leadership so that the operations of the firm can be easily be manages as
well as efficient to maintain the performance of a firm high in target market.
Characteristics of leaders and managers in tesco
Leader's characteristics
It is crucial for the leaders to have some qualities that assist them to lead the firm efficiently
without the failures of operational as well as performance. Leaders have effective
communication skills so that they are easily guide the employees and at the same time motivate
the employees so that they are able to boost their morale. They also make the workers to aware
all the decisions that are taken by the leaders. Leaders are also very confident and creative within
nature as well as make them effective enough to be the role model of the staff members. All of
these characteristics achieve the goal of the Tesco in right as well as successful manner (Stadtler,
2015).
Characteristics of managers
They are kind of similar to the leaders of Tesco but there are some differences within the
implementation of such characteristics within the operational management in Tesco. As
managers of the Tesco have high in knowledge and experiences regarding the operations of the
Tesco. Due to all experiences as well as knowledge assist managers all the operations regarding
the manufacturing plant of a firm in a continuous process. Managers of the Tesco are time
efficient and highly reliable to keep their operations and performance of the plant so that it can
be easy for them to meet the demands within the market place.
P2 Distinguish the role of the leaders and function of managers within an organization
The role of the leaders as well as the functions of the managers can be distinguish as per
learning their within the firm. The role of the leaders of Tesco is to give the visions of the
employees in terms of the future references while the function of the manager is t design the
different goals as per according the vision that can be provided through leader. The role of the

leader is to take the risks to keep their firm growing as well as developing and same case within
the function regarding managers as they are able to reduce the risk that can be taken by leader by
implementing various changes within firm. This difference can be taken as per the context of the
manager is short term but for the leader's context. It can be a long term goal that assist to
manage the various operations and at the same time reduces the chances regarding failures
McCrie,2015).
Critical analysis of the function of managers and role of leader
As per the rise of competition within market there are various situations that can be faced
by the leaders and managers of the Tesco so that they can easily understand the trends within the
marketplace and schedule their work accordingly. Such as If Tesco facing the operational
failures the role of the leaders is to provide the solution that are more innovative and creative as
within the failures of Tesco leaders takes the decision to implement various changes and within
same conditions managers are the persons who perform various researches and analysis to find
the areas that needed some creative changes in order to meet the operational requirement within
firm. Managers of Tesco make various arrangement as per the directions given by the leaders.
Through this process Tesco maintain the external and internal efficiency of the firm (Lamba. and
Singh, 2017).
The difference can be described through launching the new product in marketplace so
that it can improves the performance of the firm. Here the role of the leader is to take the risks
regarding failure as well as decisions regarding developing concept of new products. Within this
situation function of managers will be rely to keep their managers to develop the process with
time as well as cost-effectiveness. The duty of the managers of Tesco is keep process of the
development process with minimum level of risk as well as development timely of the goods.
From this it can be clearly mentioned that role of the leaders is to take the risks for firms as well
as functions of the managers is to reduce the risk from all the process regarding the whole
process so that Tesco will keep in profit ( Lee. and Tang, 2018).
P3 Theories and Approaches that can be used though managers and leaders in an organization
There are various approaches that can be used by the manager and leaders within the firm
so that the actions of the Tesco are more profitable as well as cost effective. There are various
challenges as well as issues that can be faced by the leaders within firm that can influenced the
performance of the staff members within target market. Some management and leadership

theories can be utilized to understand the approach of leaders within firm. Such as situational
theory, system theory and contingency theory that can be evaluated to learn about various actions
that can be taken through leaders.
Situational theory
As per this theory it focuses on the leadership styles and approach that can be utilized
through leaders of Tesco that are depended on the various situations. The actions taken by the
leaders are completely focused on the various challenges and issues that are faced by the firm.
Such as if a firm is going by the failures because of the employees performance and motivation
issues than the approach of the leader can be based regarding the increasing level of motivation
so that they encourage them so that they can perform better. To motivate the staff members
through personal as well professional communication sessions thus this is how they can handle
the challenges as well as issues that are related to the motivation of the staff members. Within
this situation there are inappropriate actions as well as behaviors of staff members is there,
leaders takes the strict decisions so that they are able to maintain the effective environment as
well as culture within Tesco (Opresnik, and Taisch, 2015).
Strength
It assists the firm to identify the need of the flexibility within Tesco
Boost to enhance the awareness regarding the conditions of the firm.
Assist the leaders to keep eye on the short term goals of the firm.
Weaknesses
They are unable to deal with the long term goals.
Contingency theory
It is a concept that is much similar to the situational theory regarding leadership. As per this
theory there is no best suitable approach to lead the firm. The approach of the leader within this
theory can be changed as it is appropriate regarding specified conditions. It is considered as a
crucial approach as per the appropriate problem. According to this theory there is no constant
style of leadership that can be used through the leaders of Tesco to understand the leadership so
that to keep successful within target market as well as other statements is that the approach can
be utilized through leaders will only successful within one situation that can be more effectively
fits within situations. Such as approach can be utilized by the leaders for the staff members to
motivate them is not always suitable for all the situations. Also, for the condition regarding the

misconduct of the employees where motivation cannot use same approach of motivation
(Hoyos, Morales. and Akhavan-Tabatabaei, 2015).
Strength
 This approach is highly flexible
 It is best for employees
Weaknesses
 It is considered as difficult to occupy all skills that are related to the various approaches.
System theory leadership
As per this theory it increases the performances of the employees of the firm as well as
also increases the operation management with Tesco. It is crucial for the leaders to create the
systems that are better organizational system where there is need of the effective system to meet
all the requirement regarding the operational management of the firm. It focuses all about
creating structure as well a system with the firm to gives the opportunities to the staff members
who are at the various other level in firm. By able to create the high quality as well as
performance of the staff member they are creating the appropriate structure within firm that can
leads to the opportunity to the workers of Tesco. Such as to enhance the quality and performance
of the firm ,product leaders of Tesco could the beginning step to change the firm structure as
well as changes can be done to fulfill the requirements of quality standard regarding operations
of the Tesco.
Strength
 Through this approach leaders must design better system for staff members.
 As per this approach it assist leaders to makes the changes that are effective within the
firm so that it can easily meet the long term goals of the firm (Khanna, 2015).
 It assit the Tesco to promote their business
Weaknesses
 It is an approach that provides a solution which is generalized for all problems that are
not applied within all conditions.
 This approach unable to describe the internal as well as external factors of the firm.
P4 Approaches regarding role of a leader and managers
TQM- It is considered as process that lay emphasis on detecting errors ans reduces the
errors regarding the supply chain system, manufacturing, ensuring the workers to increase their

training performance. The main goal of the Tqm is to improve the total output of the Tesco that
includes various goods as well as services by the continuous improvement regarding internal
practices of the firm. The standard set considered as a part of the TQM approach that able to
reflect on both the firm's standards and internal priorities within the place. The principle involved
in Tqm process is Integrated system, Customer focused,involvement of the staff members as well
as process centred. The managers that recognizes errors and weak areas and then by identify their
mistakes and makes the development plan where role of the leaders is to plan out the process as
well as bring the continuous change in actions.
Lean production
It is known as the process that can reduces waste in manufacturing system and also at the
same time maximizing productivity and profit. There are various principles of lean production
such as
Identify the value regarding customers as Tesco needs to understands the values of the costumer
regarding products and services.
Create flow- It focuses on the various barriers that are able to recognizes various barriers as well
as improves them that are significant for smooth process.
Here the role of the leaders to gives direction while the role of the managers is developed
plan as well as strategies while role of the leaders is to execute the process and plan that provides
the employees to bring change within lean production.
P5 Importance and value of the operational management
 Operational management includes managing, planning, organizing, controlling as
well as supervises the manufacturing and production process. The aim of the Operational
manager is to assure the delivery of their goods timely as well as turn the raw materials
into the finished products. It manages the daily actions that assist overall productivity of
Tesco. It provides efficiency of all the managers and employees that focuses on resources
that are available within the best possible way to accomplish the goal as well as increases
the overall productivity.
 Operational management also plays vital role in handling the issues such as design,
maintenance and operations that can be used regarding the productions of the products. It
is believed that it is manufacturing of raw materials to the finished products that makes
selling them that is necessary for managing operations.

 Consumer satisfaction is known as the key with production and sales as due to the quality
management focuses on the quality of the product it will assure the needs of the
customers.
 It will enhance the product quality as well as consumer satisfaction that will also give
positive
 Reputation in firm and also aids to attract the large umber of audiences as well as expand
the market share and all of this leads to the increase of the revenue.
 One of the important components regarding operational management is waste reduction
as it involves the lean manufacturing system to reduce the waste effectively as well as
manage the cost. Also it focuses to saves the unnecessary cost as well increases the
overall production.
 It assures the quality management that allows services and goods into account as there are
the two aspects regarding durability and reliability that effectively delivers services and
products that can assures for product that the costumers trust (Addo-Tenkorang. and
Helo, 2016).
P6 Factors that affect the environment of business regarding operational management as well as
decision-making through manager and leader
 CSR influences the Tesco to attract the top talent as well as affects the job
satisfaction of the employees as well as retention rates of the staff members of Tesco.
With the help of the social media has also influenced the importance regarding social
responsibility as various firms that used the unethical businesses practices that have
damaged reputation within very small amount of time on social media but also Social
media works as tool that highlights to apply CSR that leads to the attract the large
audiences, increased sales as well as promote the free publicity that is more positive
(Francis, Hasan. and Li,2016).
 Social factors is also responsible that influenced on operation management such
as social trends that focuses on the United kingdom nations gradually represents
opportunity for organization so that they are easily market its products in front of people.
Most individuals of the UK spends their time at online shopping or one stop shopping.
Tesco provides the all the goods that an individual needed. Also legal factors are also

influence on operation and change within government laws as well as regulation
influence on the Tesco's laws. So the firm overall values are impacted that forces leaders
and managers to change their decisions (Karlsson. ed., 2016).
CONCLUSION
From the above study it had been summarized that leaders provide the direction to see the
vision Motivating the employees of Tesco managers is to supervise all the operations. Manager
spokesperson works as a mediator between workforce and leadership maintain the performance
leaders communication skills so that they are easily guided the employees and at the same time
motivate also very confident and creative. Tesco have high in knowledge highly reliable to
meet the demands role of the leaders give the visions in terms of the future references managers
as they are able to reduce the risk reduces the chances regarding failures. Role of the leaders is to
provide the solution to implement various changes who perform various researches Managers
maintain the external and internal efficiency. Report also focuses on the various approaches such
as situational ,contingency and traits that improves the efficiency of the Tesco and focuses on the
CSR to attract the top talent increased sales as well as promote the free publicity.
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