An Analysis of Leadership and Management Roles at Sainsbury's PLC

This report provides an analysis of leadership and management roles within Sainsbury's PLC, a major UK retailer. It explores the distinctions between leaders and managers, outlining their respective characteristics and responsibilities in the context of organizational operations. The report delves into various situational scenarios, such as the implementation of new technologies and team dynamics, highlighting how leaders and managers address challenges and foster a productive work environment. Furthermore, it examines different leadership theories, including situational, system, and contingency leadership, assessing their advantages and disadvantages and recommending the most suitable approach for Sainsbury's. The report also details key operational and management tactics, such as total quality management, and discusses the significance of these practices in achieving organizational goals. Finally, it considers the impact of the external business environment on operational management, leaders, and managers within the company. The report concludes with a summary of findings and recommendations for effective leadership and management practices within Sainsbury's PLC.

MANAGEMENT AND OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1. By making proper understanding the role and characteristics of Leader and Manager
within the organisation perspective........................................................................................1
LO 2.................................................................................................................................................4
P2. Demonstrate within the examples by discuss about the role of description of leader and
manager in different situation arising in organisation context...............................................4
P3. Implement with different theories about the conceptual of situation leadership approach
and its systems procedure of contingency..............................................................................5
LO 3.................................................................................................................................................6
P4. Detailed drafting about the key tactics of operation and management as in role of leader
and manager respective their working aspects.......................................................................6
P5. Discuss the significance presence of value about operation and management which helps
to accomplish the organisational goals...................................................................................8
P6. By conducting the investigation about the external business environment that directly
impact on operational management as well as on leaders and managers...............................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
The management and operation are two different aspect in context of organisation
preview (Fucai and et . al., 2019). Management is basically defies about the managerial practices
to monitored the activities and workforce in company through the support of planning, staffing,
directing and controlling within to organising all these function to produce the strategic
procedure for achieving the organisational goal and the word operation is compressed about the
getting operate the activities aspect like machinery as well as the resource allotted to the
manpower within providing effective training to them. On the detailed report is preparing for the
management operation on Sainsbury’s plc company.
Introduction about the company
A Sainsbury’s company is the second largest retailer firm in United Kingdom where it a
Supermarket business venture to deal with trading of basic product to fulfilment their basic needs
of consumers. It is founded through decades of year 1869 in London and the founder of this
company is the John James Sainsbury’s company (Bingen, 2019).
LO 1.
P1. By making proper understanding the role and characteristics of Leader and Manager within
the organisation perspective.
The description about the operational management is an administration or presuming the
own artificial body of working process that generates the most prominent level of competences
deliverables through productivity that conquered by employees dedication and their contribution
driven by skills and competencies as it develop the efficiency. Through it explains in perspective
of company’s vision that the role of leader and manger are significant and supportive to each
other as balanced the organisational work to setting up the goal and accomplish by workforce.
Role of leader and manager
Leader: The nature of leader as well as the personality is having a positive and inspiring
impression whose guide about the work ethics and moral values that improvised towards the
work discipline, also it makes polish the skills and knowledge in term of grooming,
communication, decision making in effective to handling the work operate in systematic
approaches as well as to increase the performance efficiency to attain the organisational goal.
1

Manager: It is artificial person where it commands of undertaken about the
responsibility of employees job roles and duties as well as to measured the performances within
guidance to deliver about the rules and regulation about the premises of working aspects on the
work culture in resumes the systematic organisational perspectives (Garg, Parallel Wireless Inc,
2019). They also showing the concerned about the resource allotment of the employees where
they perform and deliver te work through the support of techniques and machinery towards the
organisation.
Following is description in brief about the differentiate between of Leader and Manger role and
responsibilities in organisation that represent the specification in consideration of Sainsbury’s
company context.
Basic Leaders Managers
Characteristics  The leader are
usually follows the
rules and regulation
to making operate
the activities and
organisation aspects
in the organisation,
as they compliance
oriented personality.
 With the perception
of Sainsbury’s
company appointed
leader which it can
provide some
optimum guidance
related to the work
as along with the
risk to accomplish
the task (Feng, and
 The traits of a
manager in
particular company
is to provides the
instruction and
formatting the rules
and regulation in
considerate of
workforce working
aspects.
 Sainsbury’s
company having
effective personality
of managers who
already prepare to
mapped the negative
or lacking part of
the organisation
needs to improve.
2

et . al, 2020).
Role  As per the role of
leader in Sainsbury’s
company is to
making the
workforce efficient
and prominent to
prepare on the
particular objective.
 Allocate the full
fledged of leader role
and responsibility by
securing and making
understand about the
formation of
managerial strategies
approaches
implement in the
work.
The basic role of manager is
not in wide range, it is to
manage and control business
activities (Yu, and et . al.,
2019).
The responsibility of
Sainsbury’s company makes
the engagement schedule on
which employees have work
approach and submission a
within the allocating time.
On the analysation of role and characteristics of Leader and Manger in context of
Sainsbury’s company as they have different job aspects but on other hand they have some sort
of similarities that they both facilitates the optimum direction to way of approaching task and
strategies implementation such as training, instruction etc, and even they stimulus the morale
or motivates the workforce towards the objectives which has to achieved.
3

LO 2.
P2. Demonstrate within the examples by discuss about the role of description of leader and
manager in different situation arising in organisation context.
As per the duties and responsibilities of the leader and manager is not to procuring the
guidelines or allocation of work but it also makes a strong move towards the recreation of work
vision and mission on the organisation context to instructing the immediate action take on
challenges arises within the premises of work or any kind of assignment as well as to resolve the
negativity errors by proper analysation point through leaders or manager as similarly in
Sainsbury’s company they also monitored about the situational based as to eliminate the factors
of conflicts and grievances within the company involvement.
As per the situation arise in the Sainsbury’s company as there was time when more
manpower having existence to work approached to complete the task with team coordination but
as from time has passes through the new advanced technologies come across and organisation
need to implement for procedure the task brings flexibility on that note employees not satisfied
with the presence of new technology as the equipment arises actively (Kim and et . al., 2018). By
that leader and manger instruct and they try console their employees to utilisation of that
resource as per their work will succeed within before the time. Leaders convince and provides
the training to used by it in their working aspects where manager are try to reduce the limitation
of manpower in Sainsbury’s company.
Another situation as the influence by the manager as appointed to deliver of effective
source of work within every employees in which rest of the workforce are not comfortable by
having to work with unknown peers and they have a not proper communication with them on
that note leader and manager of Sainsbury’s facilitaes a training program where they elaborates
about the task approach through team work and team values within the support of effective
source of coordination that also promotes the decision making process in positive level (Velaga,
VCE Holding Co, 2018).
4

P3. Implement with different theories about the conceptual of situation leadership approach and
its systems procedure of contingency.
The theory of Leadership is a part of management aspect function where it optimised by
leader as well as manager to being guide the optimum direction in objective accomplishment
through training and procuring some essential tools and techniques where employees
productivity reflects on the basis of benchmark performance. As they setting the apporch to
attaining the aspects for organisational that has to accomplish by workforce or Sainsbury’s
company in significance element that promotes the specification of work and enhance the
productivity growth depend upon it.
Situational leadership Theory: On the procedure to implementing the approaches
different leadership style by leader in the basis of situation as it arises to development of the
employees productivity. The Sainsbury’s company determines the effective strategies of
leadership as on managers are involved to implies the dynamic changes in working aspects
where the workforce will improvised their performances.
Advantages: By generating the most preferred and flexible approach to the employees
which formulated by leaders as after they provides the systematic guidance to pursue the process
of the situation leadership as it will make the better relationship between leader and mangers.
Disadvantages: Having applies the different styles of leadership can confused the
workforce as well as leader that which alternative process will be right form of challenges
improves as well as it has assurance that it can supports the systematic working factor as it will
bring positive outcomes or not.
System Leadership theory: It makes to provides the compliances environment where th
it supports the healthy and satisfactory employees actively participant in the Sainsbury’s
company where according to the systematic format and work related aspect enhance the
productivity in positively (Reich, Krämer and Lenninger, 2018).
Advantages: As to applying this systematic approach it will truly supports within the
workforce for preparing the strategy for accomplish the goals of the organisation which
restructure the performance of employees to accompanied the objectives of task .
Disadvantages: It can be heavy time consuming as implementation of leadership
strategies can be long terms or it might be delay to implies in the organisational working aspects
that makes direct impact on decision making procedure.
5

Contingency Leadership Theory: It is been part of organisational theory aspect which
commits about that there is not alternative to establishment organisation corporation, as tp
making the lead the specific organisation in better form of variation and to having the
optimisation about the better decision making.
Advantages: It will give the important highlight about the leader where they can
approach the best alternative process of organisational planning to promotes the skills and
improvised the leadership categories on the depends upon the challenging situational presence.
Disadvantages: As to making it implies in organisation such as Sainsbury’s plc company
needs a require a potential and intellectual leadership individual who can guide to optimu
assorting the tactics of contingency leadership theory where it allows the high cost incurred with
time involvement.
From the above Discussion of the Leadership theory in perspective of Sainsbury’s plc company
there would best optimum consideration of System Leadership theory where it will enhanced
regulation within allows the major rules and regulation which improvised the organisational
norms and working systems, it also guidance related with performances changes in productivity
manner which brings the favourable outcomes in aspect of Sainsbury’s company (Kaburlasos,
and et . al., 2020).
LO 3.
P4. Detailed drafting about the key tactics of operation and management as in role of leader and
manager respective their working aspects.
By analysation of leader and manager role in the organisation perspective is essential
having optimum proper execution of managerial system brings to organisation stability where it
driven various form of performance increases in terms of furnishing and efficiency which
smoothly gathered and optimised the approaches through leaders and manager in framework of
operational and management. Sainsbury’s company tries to making effective task oriented into
perfectly representation where the employees have their needs and demand related to
commenced the organisation work accomplished motive through procurement of resources
6

which actually measured and fulfilled by manger and guidance providing by Leader on that they
scrutinize and work on the way process within the managing of time for task submission (Braun
and Henderson, 2018).
As in below there is some managerial tactics where it helps to attaining the requirement of the
resource allotment are as follows:
 Total Quality Management: By having the total quality management practises it
enhanced the development process in organisation premises within in rules and
regulation, norms, compliances related with employment law applicable as well as to
measured the lacking resources which can implement to fulfil the feedbacks (Son, 2018).
As Sainsbury’s company implies the TQM procedure to ensuring the systematic work
aspect along with workforce approach should be in similar pattern where the norms are
structured within internal and external force of activities or challenges it arises to handle
and overcame with the optimum solution.
 Six Sigma: This is the process to which maintained and measured the regular practises is
going in the organisation as it presenting the improvement about the quality of work as
well as the input is applies or contribute in specific task to generating the needs and
requirement which is essential which formulated to mapped the proper identification gap
analysis. Similarly the leaders and manager are pointed out to making the systematic
forces in which the issues and other external problem can be controlled to maintain and
not disturbed the work regulation (Chalumuru, and et . al., 2019). The staffs and
superiors are ensures the resources which are available it should be assorted in the right
form of procedure to attain the organisational goal as in Sainsbury’s the workforce
looking after the services point o view to mapping the consumer satisfaction should be
having as per their performance to making them support about the products and services
to purchase from their stores which improves their efficiency to enhanced convincing to
the clients.
Although above discussion point of view as per Sainsbury’s company allows the key
approaches of operation and management as leader and manager will considered for
betterment the structure wise Total Quality Management because it will guide the entire
organisation for making formulate the principles and norms which represent the company’s
7

leadership style as their approach of work perception to measured law and specify the best
practices of the managerial activities and function that allows the presence of the in built
compliances on which employees and services are optimised according to the rules and
regulation which directly provides the positive impact in employees productivity
(Santoshkumar and et . al., 2018).
P5. Discuss the significance presence of value about operation and management which helps to
accomplish the organisational goals.
To elaborating the importance of the operation and management influence to making all
organisational work objectives completion, where it makes to determines the employees by
implementing the approaches of managerial to sustain their productivity in attaining the business
related activities through the help of organising, directing, staffing and controlling etc. On the
consideration of Sainsbury’s company as their mangers are implement techniques of operation
management on the forecasting the performance and organisation work within some factors are
as follows: To inspire the employee work productivity: Through the facilitates the effective source
of training and guidance related to increase the efficiency in their performances to more
customized as well as innovative skills can impressive perception made in consumer
point of view. In Sainsbury’s company it fluctuates the more learning aspect of task
features oriented where in this company basically promotes the service which entitled
by those employees who are professional enough to rebuild the strength with generate
new techniques implement that promotes benchmark performances directly employee
productivity that also promotes more opportunities in market and organisation get
appraised by consumer while having better performances in overall market (Basson and
et . al.., 2019). Leader and manager tries to motivate by showing the identity of
employees as with objectives that having major existence in the premises of
organisation. Allows the advanced resources for work flexibility: By lack aspect is measured by
managers where the work efficiency is not conducting as in appropriate through many
sources of equipment are allocated to fulfilled the resources by introducing new
technologies as in machinery which allows the work completion weather it also
8

improves the flexibility in the performances driven within the instruction allotted
through leaders as per the strategies. By implies the reduction of cost: On the description of Operation and Management
mangers of an organisation they scrutinize by the time of manufacturing the product as it
will enhance the cost reduction by Sainsbury’s company allows the cost effective if the
material is incurred as in expensive factor the consumer needs and expectation is
essential in which the manufacture are deeply considered the product specification as per
the client wanted or market wanted the cost reduction helps to organisation is to not
procuring extra product featured involvement that makes them to more invest the capital.
P6. By conducting the investigation about the external business environment that directly impact
on operational management as well as on leaders and managers.
The detailed description about the external business environment is comprises about the
impact of organisation through outside stimulus as in overall criteria which can improvised or
decrease the growth in the market. Similarly for Sainsbury’s business aspects there is drafting of
Pestle analysis to identified the important measured favourable and unfavourable flaws and
outflows of external influences power in the organisation internal premises. As this would be
represent within the role of operational and management point of view as on their decision
making are as follows:
 Political: This external power of factor can stimulus in business activities that represent
the attributes of government rules and regulation which emphasis the betterment of
organisation work procedure as undertaken of some compliances, political welfare which
influences the performances of business world in the market. As per the United Kingdom
regulation and rules are presence and abide by Sainsbury’s company which follows the
guidelines of polices which has implement towards brings positive aspects. By running
any business at any region the norms according to the political factor affects as internally
and externally (Suryana, 2018).
 Economical: By promoting the economic way of framework presentation through which
it consists the business aspect background as it comprise about inflation, corporate
governance, banking terms as in fluctuating of interest rates and many economic factor
which has important role in business growth as on Sainsbury’s they have monitored the
9

United Kingdom economic performance where their business of retailer are depends
upon it in terms of profit, growth, retaining of consumer and most important of economic
factor is supports to analyse the customers taste and preferences as well as the trending
on the market at present of time. On that note company like Sainsbury get to assures
about the product should have the same quality featured that customer can feel a
connection towards it and provides the market growth.
 Social: One of the most needful factor as it makes to understand to every business point
of view about the targeted customer as per their product specification. Similarly, for
Sainsbury’s this factor entitled for mapping about the traits and behaviour of consumer to
what they approached the product as on which sense. It allows to deep understanding
about formation of product on the basis of all demographic factor gender, age, religion,
and other significant culture which analyse by the organisation marketing teams as
manager and leader provides their important tips to regarding pinch to the right consumer
as the right for of product that will give proper recognition or appraised by market and
will promotes the growth and productivity.
 Technological: On behalf of company perspective they allow to availability of new
resources in the as in technological factor point of view. Within the presence of new
machinery and advanced other resources can makes the work flexible and it does
completes within the allotting submission of time. To Sainsbury’s as they introduced the
new invention that enhance about the productivity as well as better promotes services the
consumer as per their satisfaction and get increases to help the productivity level.
 Environment: The factor which recognised through come across from economic
background where it implies about the working strategies would made the and produce
the product as it contains ethical raw material which positive welfare towards the
environment such as eco-friendly product and services. Sainsbury’s business are allows
the raw material introduced that having assurance it will not make any provide the any
form of unethical representation in the market point of view.
 Legal: By having the full fledged of consideration of effective laws and regulations that
having a positive presence in the organisation which helps to introduced new legal
aspects of business which allows to the every organisation presumes where plenty of
workforce are working there should complete framework of employment law as
10