Leadership and Management Strategies: Savoy Hotel Report

This report delves into the concepts of leadership and management within the service industry, using the Savoy Hotel as a case study. It begins with an introduction to the importance of leadership and management in achieving organizational goals. The report then explores classical management theories like scientific, administrative, and bureaucratic approaches within the context of the Savoy Hotel. It examines the roles of leaders and various leadership styles, including democratic, transformational, and autocratic styles, and critically reviews the leadership and management styles adopted by the hotel. Furthermore, the report discusses internal and external factors influencing management styles and organizational structure, such as globalization, motivation, environmental factors, and social trends. It also explains the importance of soft and hard management and leadership skills, and considers future skills needed in the industry. Finally, the report compares and contrasts change management systems and leadership approaches in different service sector organizations. The report concludes with a summary of the key findings and insights.

Leadership and
Management for
Service Industries
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Table of Contents
Introduction......................................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Discuss various classical management theory in context of selected company................3
P2 Discuss the role of leader & different leadership style in context of selected company...4
P3 Critically review management & leadership style in context of selected organisation.. . .5
TASK 2............................................................................................................................................6
P4 Discuss various internal and external factors which influence management style and
organisation structure.............................................................................................................6
TASK 3............................................................................................................................................7
P5 Explain various soft & hard management & leadership skills..........................................7
P6 Discuss various future management & leadership skills in context of selected company.9
TASK 4............................................................................................................................................9
P7 Compare and contrast change management system and leadership in implementing change
in different services sector organisation.................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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Introduction
Main objective of this report is to better understand the concept of leadership &
management in the service industry. Both play an essential role in effectively manging the
business operations and successfully achieving the goal of organisation. Leadership is consider
as an art of motivation a group of people towards the achievement of common goal (Al-Awlaqi
and et. al. 2021). It assist an organisation in enhancing the efficiency and productivity of their
employees and make them to successfully achieve the goal of company. While on the other hand
management of an organisation will assist them to effectively manage various function of
organisation and achieve the objective. For this report Savoy hotel is taking into consideration. It
is one of the Luxury hotel located in the city of Westminster in Landon, England founded in
1889 by Richard D’Oyly Carte. It was also have four restaurants, three bars with valet parking
and also provide many other facility. This report will include various classical management
theory and role of leader and various leadership style. Other than this it include the internal and
external factor which influence management style, soft & hard skills and various future skills of
management and leadership. It include comparison of various organisation change management
system & leadership in implementing change.
MAIN BODY
TASK 1
P1 Discuss various classical management theory in context of selected company.
It refers to a management theory which is considered as an management style and based
on the belief that workers of an organisation are have physical and economical needs (Ali, Wu
and Ali, 2021). It will not consider any kind of social need & job satisfaction. It will include the
sole governance in organisation, effective leadership and specialised task which assist an
organisation in maximizing their productivity at workplace. In context of Savoy hotel, various
classical management theories are discussed below:
Scientific management theory- This theory is developed by Frederick Taylor’s. Main
aim of this theory is to improve the economic efficiency and productivity of labour in an
organisation. Taylor state that for effectively achieve the mission of a particular task it is
important to scientifically analysis the job. According to him, efficiency and effectiveness in
work will only be increased when the job will be organised in most effective & productive
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manner. In context of selected company, they will provide various monetary benefits such as
bonus, various incentives which assist them in motivating their employees.
Administrative management theory- This theory is developed by Henri Fayol’s known
as the father of management laid down the 14 principles of management. These principle of
management are effectively used by manager of organisation for effectively managing an
organisation and also beneficial for the planning, decision making, organization & better control
and coordination. In relevance of Savoy hotel, they will hire highly skilled and experience
employees for their hotel. They will not hire the candidates on the basis of their popularity and
favouritism (Fan, and et. al. 2020).
Bureaucratic theory of management- This theory is developed by Max Weber’s who
was a German sociologist & political theorist. Weber made distinction between authority and
power. He believes that power will educes obedience through force or consider as a threat of
force. According to him there are three types of power will exist in organisation which are
traditional power, charismatic power and legal power. This theory will assist an organisation in
formulating a clear chain of command. In context of Savoy hotel, by applying this theory their
mangers will be able to respond correctly & authority provides them this power.
P2 Discuss the role of leader & different leadership style in context of selected company
Leader will play an essential role in influencing the behaviour of employee in an
organisation and guide them towards the achievement of organisation goal. In context of selected
company, main role of their leader is to have a consistent & convincing guidance to their
employees. Other than this their leader are responsible for developing an effective organisation
structure and clearly define the job responsibility to their employees so that they will work with
their full efficiency. Their leader will use various strategy for enhancing the engagement of their
employees in decision making process and responsible for effectively communicate the goal of
organisation so that their employees will do work with their full efficiency. In context of Savoy
hotel their leaders are responsible for ensure that their all employees will have sufficient
resources in order to perform their job. Leader of selected hotel will use various leadership style
for effectively run the business operations of hotel. These theories are mention below:
Democratic leadership style- This leadership style is also known as participative
leadership because in it leader of an organisation will include other team members and
employees in decision making process. In context of selected hotel, as because of this leadership
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style their employees feel more appreciated & acknowledged. With the help of this leadership
style organisation will able to achieve various effective ideas that help in smoothly run the
operations of hotel (Jung and Yoon, 2019).
Transformational leadership style- It refers to a leadership style in which leader of an
organisation will motivate and encourage their employees towards innovative and creative
change which assist in growth and development of company. In context of selected company,
their leader will always motivate their employees to perform their job beyond their comfort zone
and provide an atmosphere of learning new things and offer best services to their customers.
Autocratic leadership style- It refers to a management style in which the whole power is
under the control of one person and all decision are taken him and very little input is taken from
their members. This type of leader will make decision on their own beliefs and do not involve
other people for suggestion. In context of Savoy hotel, it was analysis that because of
unpredictable demand in the hospitality industry, leader of selected company will require to take
quick decision so that work of their employees will not affected (Kim and Lee, 2017).
P3 Critically review management & leadership style in context of selected organisation.
In context of Savoy hotel, there are various types of leadership & management styles
which are used by company. Selected company will adopt the autocratic and democratic
leadership style in their organisation which assist them in effectively achieving the goal of their
business. Autocratic leadership is also known as authoritarian leadership which is characterised
by individual control. As per this leadership style all the important decision are taken by leader
and employees or team members are not included in decision making process. Leaders using this
type of leadership style will make decision on the bases of their own judgement. In context of
selected company it was analysis that sometime hotel will face such a situation in which leader
will require to take quick decision. In relevance of Savoy hotel, their leader will adopt this type
of leadership style because they want that their employees will only focus on their job and
provide better services to their guest. Another important leadership style which is adopted by
selected hotel is democratic leadership style which is also called shared leadership style. This
leadership style will play an essential role in the decision making process. In context of selected
hotel, by adopting this leadership style their leaders will encourage their employees to participate
in decision making process and provide various creative ideas which assist in smoothly running
the business operations and improve their customer services. It will also assist in motivating
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employees as they feel that they are also the part of company and also play an important role in
organisation. This will help in increasing the efficiency and productivity of their employees and
make them to successfully achieve the goal of company. In context of selected company, their
leaders will adopt both these leadership style which assist them in effective manging the work of
organisation and successfully achieve the goal of organisation. By adopting these leadership and
management style selected hotel id able to maintain a good organisation culture and reduce the
conflicts and disputes at workplace (Lee, and Park, 2020).
TASK 2
P4 Discuss various internal and external factors which influence management style and
organisation structure.
It was analysis that the environment of hospitality industry is very adventurous because
there are various internal and external factors which are related to the hospitality, location of
company, countries from where visitors will come and demand of destination. It was analysis by
many researcher that there are various factors which motivates and affect travellers. In context of
selected hospitality company, various internal and external factors are discussed below:
Internal factors
Globalisation affect- As because of globalisation employees are working in an
organisation from different countries and it was quite difficult for management of organisation to
make them to collaborate with other people. Which will influence the management style of
company. It was realise that internet will help in easily reach to every part of world and tourist
are mostly attract towards internet opportunity. It was analysis that before planning any tour,
tourist wants to learn about the place and destination and when they will finally reach the
destination they will share their experience on various internet page.
Motivation- It was analysis that the incentive strategy used by an organisation will have
a great impact on the strategy of management and organisation structure. In context of selected
company, their manager will use various types of incentives for motivating and enhancing the
efficiency of their employees but for smooth functioning of business operations and successfully
achieve the goal of selected company it is very important for them to adopt an effective
motivation strategy according to the requirement of their employees (Lemstra, 2018).
External factors
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Environmental factor- In context of selected company, environmental factors such as
change in weather condition will directly influence the management strategy and organisation
structure. This is because on these factors management have no control and travellers will not
prefer to travel in such a bad condition. In context of Savoy hotel, it is very important for their
mangers and leaders to timely analysis the influence of these factors and prepare a backup plan.
Social factor- This factor will define the beliefs, culture and social trends in a
community which also has a greater impact on the strategies of management and influence the
organisation structure. For example- As per the current trends people are prefer to go at an
adventurous place and also wants to visit historical places. So it is very important for
management of selected company to make their strategies according to current social trends
(Pino and Ahumada, 2020).
TASK 3
P5 Explain various soft & hard management & leadership skills.
For success of any organisation it is very important that their leader and mangers will
have both soft and hard management & leadership skills. Soft skills are consider as universal
skills which are important for all type of job role. While hard skills refers to those talents and
ability which can be measured. Hard skills are mainly learn from training and education. In
context of Savoy hotel, various soft and hard management & leadership skills are discussed
below:
Hard skills in management
It will define the practical and technological knowledge of an individual. It was analysis
that these skills will be measurable and effectively learn from training, books and education.
Management skills- It refers to the skills related to effectively managing the various
operations of an organisation. Under this skills a person is able to effectively perform the various
functions of management such as planning, organising, staffing, directing and controlling. This
skills will include the technical expertise and assist an organisation in effectively manage the
various resources of organisation (Lin, Liu and Hsiao, 2021).
Marketing skills- For effectively promoting the brand of selected company it is
important that their manger will have this type of skill. It was analysis that with the help of
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effective marketing skills make of organisation will able to make various appropriate strategy
which assist in promoting a sustainable brand image of company in market.
Soft management skills-
Time management skills- It was analysis that time is the most precious thing for every
organisation. In context of Savoy hotel, their managers are require to complete each task on time
and effectively manage various customers. This skill play an essential role in successfully and
timely achieving the organisation. With the help of this skill manager of selected company, will
able to effectively achieve the organisation goal on specific time by managing all activities.
Communication skills- Another important soft skill which is very important for
managers of organisation is their communication skills. In context of Savoy hotel, their manger
will have good communication skills with the help of this they can effectively communicate the
objective and policies of organisation to their employees and timely resolve the problems of their
customers with the help of effective communication.
Hard leadership skills
Digital skill- With the increase in the development of digital technology in various
operations of business it is very important for leaders of an organisation to have this skills. In
context of Savoy hotel, this skill in their leaders will assist them in full utilization of technology
and create a vision of sustainability.
Competency in Hospitality area- For success of any hotel it is very important that their
leaders will have knowledge of various functional areas in the hotel. In relevance of Savoy hotel,
this skill will play an essential role in their business as it will assist their leaders to ensure that
their leadership will effectively lead employees of various departments (Nicholas and Fleck,
2019).
Soft leadership skills
Problem solving skills- An effective leader is only one who find best and unique
solutions for organisation problem and assist an organisation in their continuous development
and growth. In context of selected hotel, this skill in their leaders will play an essential role as it
help in timely resolve the problem and assist in maintain the sustainability of work. Having this
skills in their leaders will assist company in successfully achieve the sustainable goal of
business.
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Interpersonal skills- This is another most valuable skills which is required by leader in
the selected company. In relevance of selected company, with the help of this skills their leaders
are able to create an effective and strong relationship with their employees and ensure the
smooth functioning of various business operations and enhance sustainability (Luu and et. al.
2019).
P6 Discuss various future management & leadership skills in context of selected company.
In context of Savoy hotel, there are various management skills which are required by
their managers and leaders, these skills are discussed below:
Innovation- It was the most important soft skill which is required from leader in every
organisation or in hospitality industry. It was analysis that with the fast and continuous change in
the environment of business it is very essential for service sector to innovate something new
which assist in achieving maximum profit. In context of selected business, their managers are
require to develop creativity and innovation skills in order to achieve competitive advantage in
market. Selected hotel will use various advanced technology and provide effective AI and VR
training to their employees in order to develop these skills (Miyake and Kato, 2021).
Language proficiency- It was analysis that the growth and profitability of hospitality
firms will depend on the international consumers or tourist. In context of selected company, their
managers will require to create a language proficiency about foreign language which is related to
the region with most travellers. Selected company will develop this skills in their managers or
employees by providing them foreign language training.
Leadership skills required by selected company-
Stress management skills- This skill will play an essential role for leaders as because of
increase in the stress level of leaders their productivity will reduce. In context of selected
company, they will develop this skill in their leaders with the help of organising mediation and
mindfulness programs (Mathe, and et. al. 2017).
TASK 4
P7 Compare and contrast change management system and leadership in implementing change in
different services sector organisation.
(Covered in ppt)
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CONCLUSION
From the above discussion on this report it is concluded that leadership and management
both will play an essential role in successfully achieving the goal of organisation. It was analysis
that business in the hospitality sector will utilize various classical management theories which
help in smooth functioning of business operations. Other than this various leadership and
management theories are analysis which assist in the effectively managing the workforce. It was
analysis that leaders and mangers in the business of hospitality industry will require various soft
and hard skills for smooth flow of business operations.
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