Leadership and Management for Service Industries: Wa-Pila Case Study

This presentation analyzes leadership and management within the service sector, using the fictional organization Wa-Pila as a case study. It begins by reviewing past leadership scenarios, exploring the application of scientific classical management theory and autocratic leadership styles, along with the impact of person-focused organizational culture. The presentation then shifts to the present, examining the use of bureaucratic theory, role-based culture, and democratic leadership. It highlights the roles of leaders and managers in encouraging and directing the workforce. Finally, the presentation projects into the future, suggesting the adoption of administrative management theory, task-oriented culture, and situational leadership styles, while considering the influence of technology on management practices. Throughout, the presentation reviews management and leadership styles, comparing their advantages and disadvantages, and concludes by emphasizing the importance of effective leadership and management for success in the service industry.

Leadership and
Management for
Service

Content
 Introduction
 Past Leadership Scenario
 Present Leadership Scenario
 Future Leadership Scenario
 Conclusion
 References

This presentation is going to cover different classical management theories
and organisational culture along with role of leader and manager in Wa-
Pila organisation. Beside this, management and leadership style is
reviewed in context with hospitality sector.
Introduction

PAST LEADERSHIP
SCENARIO

Leadership and Management for Service
According to the classical management theories, employees in an
organisation posses both economical and physical needs. In past
time, company uses Scientific classical management theory to
manage their work.

Organisational culture in Wa-Pila
Organisational culture is referred as a system of shared attitudes and beliefs
which is developed in an organisation and directs the behaviour of employees
in a organisation. In context with Wa-Pila, organisational culture in past stated
below:
Person culture: In this organisational culture, employees give more value to
their personal benefits rather than aims and objectives of company. This
culture acts as a barrier in the growth and success of Wa-Pila.

Role of leader and manager
Leader and managers plays an important role in the success and growth
of an organisation. Roles played by manager and leader in Wa-Pila
were different but helped employees in performing their work in an
organised manner.

Leadership style in Wa-Pila
Autocratic: In this leadership style, leader of an organisation takes
important decisions without discussing it with subordinates and
employees. Due to this, workforce of company were bound to
follow their orders. This has reduced their productivity and working
potential due to which organisational goals had suffer.

PRESENT LEADERSHIP
SCENARIO

Leadership and Management for Service
There are traditional management theories that can help an organisation in
formulating an appropriate operational and hierarchical structure so that
all work related activities can be performed desirably. At present,
company is using Bureaucratic theory.
Bureaucratic theory: This management theory is given by Weber and
defines administrative and organisational framework of an organisation.

Organisational culture in Wa-Pila
At present, company is using Role culture as their organisational culture.
Role culture: In this culture, work is given to employees according to their
capabilities, interest and expertise. If Wa-Pila will chose this culture,
then organisational productivity will enhance as employees will deliver
their best performance while performing business activities.

Role of a leader
Encouraging employees: Role of leader in Wa-Pila is to guide and
motivate workforce so that they can perform well in complex
situations and organisation will attain high revenues and profits.