HNC/HND Hospitality: Leadership and Management for Service Industries

This report provides an overview of leadership and management principles within the service industry, focusing on the application of classical management theories and various leadership styles. It begins with an introduction to leadership, emphasizing its role in influencing and guiding stakeholders to achieve organizational goals. The report then explores classical management theories, including scientific and administrative approaches, and discusses the roles of leaders in organizational structures. It delves into different leadership styles, such as democratic, autocratic, and situational leadership, with examples from the Wa-pila hotel chain. Furthermore, the report compares leadership and management styles, highlighting their effectiveness and impact on organizational outcomes. The conclusion summarizes the key findings and emphasizes the importance of effective leadership and management in driving success within the service sector, supported by references to relevant research and literature.

Leadership and
Management for
Service

Cover Content
 Introduction
 Classical management theories
 Role of leader and leadership style
 Types of leadership style
 Review of leadership and management style
 Conclusion
 References

Introduction
Leadership is the capability and potential of an
individual to encourage, influence and guide
stakeholders of an organisation. Leaders are
dominant in nature who are responsible to make
an effective decision with the implementation of
clear vision in order to achieve the goals of
organisation

Management style
Laissez-faire- This type of style allow
employees to make major decisions that
impact on business. For this the
management of Wa-pila hotel provide
guidance to their employees which
determine that they consider their work
force as asset for organisation

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Management is the broad concept which emerge all the
activities of an organisation in parallel way to accomplish
the goals and target of company. It is a system of supply
chain management through which management increases
productivity in their service through formulating simple
and transparent process in order to develop finished goods

Classical management theories
Scientific theory of management- It is one of the
earliest theory that is developed for management
by F.W. Taylor. With implement of scientific
management theory an organisation introduced
the factors that impacts on performance and
productivity of organisation

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The first principle is “rule of thumb” which it the
simple way to complete the work. Management of
Wa-pila hotel develops this way to complete the
specific work or task in pre-determine period
which determines that they develop most efficient
way to complete the work

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Administrative theory of management-
This theory is developed by Henry Fayol
which is known as father of modern
management. According to
administrative theory there are different
principle of management which are
universal in nature

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Authority and responsibility- According to this
principle it is the responsibility of organisation to
delegate the work as per the authority they
executed in their work

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Discipline- The term discipline is the
major factor in which organisation
manage their work according to the
plans and goals that are decided by top
management.

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Opportunities- In context of Wembley inter-national
hotel organisation produce results through which
they create effective result. For this they has
opportunity to merge and takeover small
organisation to complete their goal.

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Threats- As the organisation are expanding
themselves they had to grow with different
services which results that on each change
company has to follow different regulation to
complete their goals. It creates complex results in
company.