This report delves into the critical roles of leadership and management within the service industry, using Premier Inn as a case study. It examines classical management theories such as bureaucratic and scientific management, detailing how these theories can be applied to enhance employee productivity and organizational efficiency. The report further explores different leadership styles, including autocratic, democratic, and laissez-faire, and their impact on employee motivation and teamwork. Internal factors like organizational structure and communication, as well as external factors like political stability, are analyzed for their influence on management styles. The report also touches upon the importance of 'hard' and 'soft' skills in leadership and management, concluding with a comparison of change management systems in different service industry organizations.
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