Leadership & Management for Service Industries - Wa Pila Hotel 2018/19

This report provides an overview of leadership and management theories and styles within the service industry, specifically analyzing the impact of technology on these practices. It begins by discussing classical management theories, including bureaucratic and administrative approaches, and contrasts past, present, and future leadership styles. The report also explores different types of organizational culture based on Handy's theory, highlighting the role of leaders and managers and comparing various management and leadership styles such as consultative and autocratic. The analysis includes a case study of Wa Pila Hotel, examining how it applies different theories and styles. Ultimately, the report concludes that a consultative management style is most effective, especially in leveraging new technologies to improve business activities and customer service. The report references academic sources to support its arguments and findings.

Leadership and
Management
for service
Task 1

Table of Content
• Introduction
• Different classical management theory
• Types of organisational culture
• Role of leader and manager
• Specific management and leadership style
• Comparison of management and leadership style
• Opinion on specific management and leadership style
• Technology influences leadership and management activities
• Conclusion
• References

Introduction
Leadership and management are important function that help to run a business
independently for accomplishing targets. It motivates employees that help
to complete goals in given period. The presentation will discuss about
classical management theory, role of leader and manager.

Past Leadership
 In the past time, companies were using classical management theory that
involves bureaucratic management approach.
 The power culture adopted by Wa Pila in past time because company
was new and rigid.
 In the past time, companies were using classical management theory that
involves bureaucratic management approach.

Present Leadership
 The Wa Pila hotel is applying Classical management theory,
culture and leadership in present time:
 Administrative theory is used by Wa Pila company in present
time.
 Task culture is also used in present time that is more feasible for
organisation
 Laissez faire leadership is good for industry in current time that
helps to bring changes in current policies.

Future leadership
 To get the more effective results scientific classical management
theory is going to applied by Wa Pila hotel.
 The role culture will be more effective in upcoming period that
will help to assign the works among staff.
 Democratic leadership would be beneficial for company as it will
allow to all employees to give their views in order to complete
work.

About classical management theory
It contains beliefs and values that staff have only physical and economic needs. It
does not consider social needs or jobs satisfaction of employees who are working
within business entity. In Wa Pila, manager and leaders focus on labour
specialisation, centralised leadership and powerful decision that help to attain
goals.

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Administrative theory: This theory is established by Henry Fayol that states
that a business industry should perform business activities that help to attain
the goals. It is mainly used to concentrate on administrative function of
business organisation. For instance, Wa Pila make plans and focus on
administrative function in order to complete targets and increase productivity
by adopting new technology.

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Scientific management theory: This theory is given by Taylor that states that
organisation should decide objects and find the problems due to accepting
new technology. In other words, Taylor defines that organisation should
find the reason to accept the challenges and how it can be overcome within
business entity. The manager of Wa Pila can use this theory that will help
to find the reason and problems which is arising within organisation in
order to introducing new product and services in Wa Pila hotel.

Types of organisational culture by including
Handy's theory
Organisation culture is the systematic process that is used to share value,
assumptions and beliefs which help to define how group of people behave
in a organisation for solving the problems. Handy has defines different
type of culture which is adopted by organisation to complete the targets.
Power: It involves power and authority which is used by manager in Wa Pila
to make decision and delegate work among employee.
Role: If Wa Pila use this culture then manager need to focus on role and
responsibility of employees in an industry.

Cont..
Task: Wa Pila can use this culture that help to focus on task which is defined by
mangers. Employees focus on task and make efforts to complete task in given
period.
Person: Employees are essential for business organisation who understand
changes and accept new technology in order to increase productivity and
profitability of company.
Wa Pila is using task culture that help to complete the task in fixed period of time.
In this culture, the manager of Wa Pila divide the task among staff and provide
technical skills that help to accept the new technology and work effectively.

Role of leader and manager
Leader
 Leader play a role of initiative that help to work accordingly by
accepting the new technology and complete the targets.
 Wa Pila's leader play a role of good communicator who transform
thought and policies among employee and solve their problems within
industry.

Cont..
Manager
 Manager perform a key role of innovator who think new ideas and
implement them with the help to employee.
 Another role play by manager that is liaison that means manager
should communicate with internal and external people. Such as
manager of Wa Pila create a network effectively and maintain a
relation on behalf of company.

Specific management leadership style in
hospitality industry
Wa Pila is uses Consultative management leadership style that help to make
decision after concerning with employees. This style help manager to get
feedback for adopting new technology in order to attract customers. This
also help to innovate new thing which is not come yet in market and
influence management style. Moreover, it leads to maintain relationship
among management and staff that creates customer loyalty. Managers take
staff suggestions seriously and improve decision if needed.

Comparison of management and leadership style and
its merits and demerits
Consultative style: This style is good for organisation that states that management
seek worker's feedback while making any decision. Moreover, this help to
accept new technology easily and maintain relationship between
management and employees.
 Merits: It help Wa Pila's manager to maintain a relationship among
employees and management that creates staff loyalty.
 Demerits: It is time consuming management style that take much time to
make decision.

Con..
Autocratic: In this style managers make decision self without concerning from
employees. Moreover, this style bound the employee to follow manager's
instructions.
 Merits: It can help Wa Pila's manager to make decide goals and
objectives in less time and implement.
 Demerits: It increase employee turn over because it does not give
freedom to make decision that why employees take decision to leave the
organisation.

Opinion on specific management and
leadership style
From the all management style it can be concluded that Consultative
management style is good for organisation as it help to make decision with
the help of employees. Wa Pila is also following Consultative management
style that help to make decision by sharing the information within
organisation. The Wa Pila's manager can make right decision that help to
accept new technology in order to influence people.

Technology influences leadership and
management activities
Technology influence leadership and management activities such as people
are introducing from new technology that help to raise the business
activities and reduce the work load within organisation. Such as Wa Pila is
introducing new technology like robot delivery, advance table booking,
Airbnb etc. that influence customer and they obtain services Wa Pila hotel
industry.

Conclusion
From the presentation it can be concluded that classical management theory
focuses on people's needs and wants that help to maximize the profit
margin. Administrative theory is used to focus on administrative function
of business organisation. Moreover, leader motivates staff to compete
target and manager thing about new innovation within organisation.

REFERENCES
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from
good to great: The benefits of investment in project management training
and education. International Journal of Project Management. 33(1).
pp.41-52.
Spears, L. C. and Lawrence, M. eds., 2016. Practicing servant-leadership:
Succeeding through trust, bravery, and forgiveness. John Wiley & Sons.

Thank You