Leadership & Management in Service Industries: Analysis & Trends

This report provides a comprehensive overview of leadership and management in the service industry, focusing on the Wa-Pila hotel as a case study. It examines various classical management theories, including bureaucratic, administrative, and scientific management, alongside Handy's theory of organizational culture, detailing power, role, task, and person cultures. The report elucidates the distinct roles of leaders and managers, highlighting their responsibilities in goal setting, strategic planning, monitoring, and performance evaluation. Specific leadership styles, such as autocratic and democratic, are analyzed, with a review of past, present, and future leadership trends. The conclusion emphasizes the importance of effective leadership and management in the service sector, supported by relevant references.

Leadership &
Management, Past, Present and
Future

• Introduction
• Various classical management theories and
leadership styles
• Handy's Theory of organizational culture
• Roles of a leader and manager
• Specific management leadership styles
Table of content
Compare and Contrast management and
leadership style
Review of management and leadership styles
Conclusion
References

To function an service industry various leadership
and management theories are utilized by the
managers and leaders. Here this task will cover the
management theories which will be further
bifurcate into three parts. Organizational culture,
role of leader and manager and specific leadership
styles will also be explained.
Introduction

Classical management theory focuses on the physical and economical needs of employees
and workers and does not look after the social needs, specialization and job satisfaction.
Wa-Pila hotel mainly focuses on the theories for effective and smooth functioning of the
organization.
Various classical management theories and
leadership styles

Classical management theories are further divided as :
• Bureaucratic management theory: This theory was given by Max Weber and described
it as the most effective theory to operate the organization in effective way.
• Administrative management theory: This theory was given by Henri Fayol, the
administrative theory organize the planning in systematic way such as clearly defined
task, division of labor
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• Scientific management theory: This theory was introduced by Frederick Taylor and its
main objective is to improve economic efficiency.
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Organizational culture of Wa-Pila hotel: Every organization follow the values an beliefs
that contributes in the social and psychological environment of business. Handy
explained the components of organizational culture as:
• Power culture: This culture is basically related to the few individuals who have power in
their hands and regulates the organization. It is usually a strong culture with rules and
regulations.
Handy’s Theory of organizational culture

• Role culture: This culture defines roles and responsibilities which are to be followed by
every individual of Wa-Pila hotel. Here the employees have clear given authorities to
accomplish the task.
• Task culture: This culture form a team to solve certain projects and problems of the
organization. The complex task and projects of Wa-Pila hotel are executed by the teams.
• Person culture: It defines the importance of employees within the organization. The
individuals consider themselves as unique and superior to the organization.
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Leader and manager are considered as the important human resource for Wa-Pila industry. A leader
is the one who have the skills to influence the employees and lead the individuals so that goals can
be easily accomplished.
Role of leader
Identify union goals: A leader define the goals which are to be accomplished by the employees to
achieve the objectives of organization.
Create strategic plans: A leader execute strategies for Wa-Pila hotel to achieve long term and short
term goals.
Roles of a leader and a manager

Role of manager
• Monitor: A manager monitor the organization's tasks related to finances, human resource,
and form a layout for Wa-Pila which contains all the plans and policies which are
important to followed by the employees.
• Timely evaluation: A manager evaluates the performance of employees fairly and
provide them feedback.
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A leader adopts some behavioral patterns to influence the employees and provide them
right path to accomplish the goals and objectives of hotel Wa-Pila.
• Autocratic leadership style: This style defines the bossy attitude of manager and leaders
where they plan the strategies, rules and procedures and ask the employees and workers
to follow that regulations.
Specific management leadership style

Democratic leadership style: This style is
also defined as the participative leadership
where the employees and workers best
ideas are considered for effective
participation, Afterwards the leaders
formulate the policies. It is a shared
leadership which brings best out of skilled
teams.
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