Analysing Leadership & Management in Service Industries Report

This report provides a comprehensive analysis of leadership and management within service industries, focusing on the impact of change management on leadership skills and styles. It compares and contrasts different service industry organizations, highlighting the importance of creating urgency, structuring powerful coalitions, and developing a clear vision for change. The report emphasizes the need for effective communication and managing resistance to ensure successful implementation of changes at all levels. It concludes that change management has significantly improved Marriott's performance by fostering innovation and enhancing employee satisfaction, ultimately contributing to the company's profitability and growth. The report references scholarly articles to support its findings, emphasizing the importance of building trust and knowledge among team members to achieve common goals.