Leadership and Management for Service Industries: Styles and Impact

This report analyzes leadership and management within service industries, focusing on classical management theories, leadership styles, and organizational factors. It examines the application of scientific and bureaucratic management theories, alongside contemporary approaches, within the context of Marriott International. The report reviews the roles of leaders, including vision creation, strategy execution, and delegation, while evaluating autocratic, democratic, and transformational leadership styles. It also assesses the impact of internal factors like employee engagement and external factors like managing diverse talent and technological disruption on management styles. Furthermore, the report explores future management skills and compares change management systems across various service industries, emphasizing the importance of adapting to environmental changes and maintaining a competitive edge.

Leadership
And
Management
For
Service
Industries

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Define theories or methods of classical management and practically relate in service
industries......................................................................................................................................3
Review the role of Leader and different leadership styles in their service sector.......................5
Review Styles of Management and Leadership of Service Industry...........................................6
Evaluate both inside and outside of organisational factors which have directly affect their
styles and structures of management in their service industry....................................................7
Examine potential of their current leadership for their hard and soft skills in respective of
industry........................................................................................................................................8
Evaluate future management and leadership skills which must are have very much potential
for their respective sector.............................................................................................................9
Compare various service industry in perspective of change management systems and
leadership style for implement the same.....................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership defined as a type of activities related to manage and coordination of numerous works
and activities to benefit capability outcomes. Leadership is the capability to influence the
behaviour of a character and their organisation to behave in effective way. Leader and managers
are very lots significant for business enterprise to offer motivation and direction with the useful
resource of the usage of setting defined desires simply so personnel can supply definitely taken
into consideration one in all their tremendous efforts in first rate way. Respective challenge is
based on the Marriott this is an UK international several hospitality organization which manager
and coordinate franchise massive portfolio of accommodations and resorts offerings to benefit
sustainability of market. Respective challenge is based completely on the kinds of theories and
practices concerning of classical manage and way of control in issuer industry (Arici, Köseoglu
and Sökmen, 2022).It additionally consists of the additives which effect at the diverse control
patterns and systems in provider business. In direction to advantage potentiality of destiny,
control, management abilities and evaluation in diverse industries in context of change control
and management at the same time as enforcing adjustments in positively. The subject matter of
the project what sort of skills techniques use with the help of using businesses to draw and hold
humans a good way to aggressive advantage. It could be very lots of vital for a corporation to
pick out and hold certainly considered one among maximum capacity applicants in the
corporation for gaining aggressive blessings in wonderful manner.
TASK
Define theories or methods of classical management and practically relate in service industries.
Management is the sequence of activities associated through planning, classifying,
representing and directing, executed so that you can decide and accomplishing the goals of a
business enterprise with the assist of human beings and material. In context of Marriott they have
got distinctive control group that own distinctive roles and duties as according to their talents and
skills so they can have positioned certainly considered one among their first rate efforts
(Finsterwalder and Kuppelwieser, 2020). Leadership and control are very lots critical for a
business enterprise so that they can supervisor or coordinate various works and activities.
There are various classical and control theories which have belief on the ones employees most
effective have bodily and financial needs which are briefly explained in below:

Scientific Management Theory: In this concept it enables towards synthesize and examine the
workflows in an organisation. The fundamental motive of that is to enhance the labour
productiveness and decorate performance of business. In perspective of Marriott it may have to
comply with the individual form of concept of their supervisor or manage the each and every
element in right way. There are many forms of ideas of respective concept which can be as
follows:
 Replace operating through the usage of rule of thumb or through the usage of easy
addiction and not unusual place feel as a substitute the usage of the medical approach to
observe paintings and thus decide precise duties (Mehran, Escallada and Olya, 2021).
 Personnel as in line with the precept of medical control choose one in every of nice
education and improvement method to carry out in right way through specifying duties
and duties.
Bureaucratic Management: This is a few different sort of classical manage idea which rely on
the principle to carry out the organisational works and sports in hierarchical manner of positions.
In context of Marriott they take a look at the requirements of bureaucratic manages which is
probably as follows:
 Task requirement focus on the distribution of duties and responsibilities so you can
advantage ability results out of it. In context of Marriott they divide works and
responsibilities in many of those who are specialised in artwork to advantage superior
results.
 In Hierarchical of authority as steady with the respective principle of Bureaucratic
manage it is country that commercial enterprise organisation want to study a systematic
path from which all orders and instructions authorizations. With the help of it commercial
enterprise organisation can be able to conduct right form of information.
Contemporary Management Theory: The Gareth Morgan which are underlying their
contingency with inside the outer layer that employer is the undeveloped appliance which is
desired cautious type of control to meet the inner desires to undertake as in step with the
surroundings and its circumstances. In context of Marriott worldwide they undertake diverse
types of present day and classical control theories which will undertake techniques to advantage
ability results in wonderful manner (Tuan, 2020).

Review the role of Leader and different leadership styles in their service sector
Leader is people who continually accountable or chargeable for the limitless selections to
clear up the troubles or issues which are met in their firm. In perspective of Marriott it have
leaders which assist to their company for coping with and directing diverse everything and
undertakings via way of means of their critical selections (Brock and Von Wangenheim, 2019).
Here are a few foremost roles of leaders which are as follows:
 Create vision: In a company supervisor and leaders both are responsible for the
developing the imaginative and prescient and undertaking a good way to distribute the
jobs and obligations to each and every character through getting access to their abilities
and capabilities. In context of Marriott their primary undertaking and imaginative and
prescient is to construct services and products as consistent with the client demand for
and requirements so they come to be constant closer to company.
 Execute strategies: The region of significance to lead in such way that they have to
construct techniques and procedures in context of an organisational desires and goals. It
is primary obligation to a lead to examine their aggressive surroundings and they have to
discover primary selections that proved useful for his or her corporation so as to stay
continually aggressive.
 Delegate and empower: Good leaders are person who surrounds proper humans in
proper jobs. They through giving right know-how and statistics to their personnel
concerning their roles after which administer their activities to advantage capability
results out of them (McClean and Collins, 2019).
 Autocratic leadership style: In personal thoughtful of management style targeted at the
superior, wherein all leaders holds or perform all of the roles and obligations and takes
vital selections through their personal hand. In perspective of Marriott the leading
responsible for all styles of significant selection creating so as in the direction of stay
continually aggressive with inside the marketplace.
 Democratic leadership style: In respective management styles leaders entails their
subordinate in vital selection-making to understand their perspectives and reviews in
right manner. In respective sort of management styles of selections are living with inside
the arms of chief who's most effective accountable for all activities (Rudolph, Murphy
and Zacher, 2020).

 Transformational leadership: Transformational management replace which all
approximately the beginning modifications in a company, organization stage and others.
It allows to encourages others to execute extra than supposed to possible.
Review Styles of Management and Leadership of Service Industry
In organization the employer needs to sorts of control and management performs very an
awful lot vital position and it's far very an unpleasant lot important for a frontrunner and
supervisor to decide one in all simplest style of management and control to construct healthful
way of life at workplace (Yoon, 2022).
 Advantages of Democratic leadership style: In his primary purpose at back of this
optimisation of particular management styles which it allows to resolve their complicated
troubles with right technique. As democratic leaders are very lots professional in fixing
the realistic and ordinary troubles through the usage of the ability of labour in the
collaboration of consensus to getting matters done.
 Build strong teams: In democratic management style group of individuals are helpful
which are securing for sufficient in providing individual in every of their fine potential
through allotting sources through right way. In perspective of Marriott for their
proportion and for reviews to leaders in order that produce high-quality representing in
the organization.
 Foster creative environment: In this democratic leader it is foster or produce the only
for maximum revolutionary surroundings on the paintings vicinity that now no longer
handiest allows to personnel in enter and however additionally in revolutionary way.
 Good business fit: The management prepare and follow the strategies to fix the
elaborates approximately in diploma for which an organization is similar having their
sources and having abilities through getting access to the possibilities shape the outside
enterprise surroundings. In perspective of Marriott leaders make sure that people inside
organization paintings in nicely way through opting appropriate features through speak
properly (Farrukh, Lee and Shahzad, 2019).
So it could be stated that democratic management fashion is one in every of exceptional
management style in circumstance of Marriott as they are main agency and desires modifications
or changes on ordinary time basis.

In perspective of Hotel Marriott, management have to prepare plan for alternate and
individual of every essential element have to live their equal for construct their high-quality
otherwise exceptional sort in picture of market via way of means of placing humans in first
vicinity via way of means of main excellence, performing with integrity for gaining capacity
outcomes.
In context of Marriott global they use structural measurement wherein shape subordinates
in each and every branch. In it every branch takes orders from supervisor of respective branch
which leads in incremental boom so one can stay aggressive gain in high-quality manner (Book,
Gatling and Kim, 2019).
Evaluate both inside and outside of organisational factors which have directly affect their styles
and structures of management in their service industry.
In a corporation there are styles of elements or additives which without delay have an
effect on the control fashion and leadership. It could be very lots vital to assess and observe the
diverse related elements to reduce down the bad results of it. Internal elements which encompass
the inner relationships, lifestyle of the commercial enterprise and worker engagement..
Internal factors:
In perspective of Marriott international the internal factors of organisation are:
 Employee engagement: In employee engagement there is quantity in which worker
compositions enthusiastic for their jobs in which management may be devoted with the
intention to advantage capability of their effects. In perspective of Hotel Marriott global,
management are trying to have interaction with personnel with inside the significant
manner for to create feel for their belongingness for them. In organization management
have additionally offer for their prizes which they have for personnel which bringing for
new concept inside corporation (Huang, 2020).
 Internal relationships: Building relationships may be very a lot vital for an employer, in
context of Marriott global they take care every and each want in their personnel to
construct a wonderful paintings subculture inside employer. In context of Hotel Marriott
global, they recognize the want of virtual era for his or her employer as properly
personnel as a way to beautify possibilities for commercial enterprise success.

External factors:
 Managing Diverse talent: In context of Hotel Marriott global, they continually pick out
numerous human beings of their employer to manipulate expertise which allows to carry
innovation in organisational works and activities.
 Different Digital disruption and technology: In organization the aggressive
international virtual disturbance and for technical development allows for employer in
which they have to stay aggressive in market. In perspective of Marriott global the
management is having advantage to complete their participation of personnel even as
accepting virtual era employer want to present education and development (Alhamadi,
2020).
Examine potential of their current leadership for their hard and soft skills in respective of
industry
For a leader to stay continually aggressive with inside the commercial enterprise
surroundings wished a few particular abilities and abilities that particular from one another. In
perspective of Marriott leader must have each smooth and tough ability which can be very a
great deal essential for a character which can be as follows:
Hard skills: For hard abilities subject is having their potential in which they have to perform a
few particular responsibilities or obligations and gentle abilities denotes approximately manner
to do a particular project or duty. In tough abilities consists of the specialized abilities together
with technical and specialized together with software program development, tax accounting and
plenty of more.
Computer skills: In today' aggressive commercial enterprise surroundings it's far very an awful
lot critical for a pacesetter to have expertise of pc and its technical components which will
provide one in every of their quality efforts with the aid of using the use of the technical factor in
their equipment in right manner (Chory, Mainiero and Horan, 2022). In context of Marriott
global they quality make use of pc abilities with a view to advantage capacity products.
Cloud computing: In this management of an organization have to do cloud computing is the
only of maximum crucial tools which need to supply their computing offerings for which
incorporates have to servers, storage, database and networking, analytics for their net which
allows for deliver quicker form for innovation, flexibility and economies of scale with a view to
continue to be usually aggressive in commercial enterprise surroundings. In context of Marriott

the chief have the expertise of equipment and era which might be boost in nature which presents
balance in commercial enterprise surroundings.
Evaluate future management and leadership skills which must are have very much potential for
their respective sector
To stay constantly aggressive in commercial enterprise surroundings it's far had to
undertake a few destiny control and management abilities which are very tons capacity for
reaching organisational desires and objectives. Here are the destiny control and management
abilities which are wished in Marriott.
Big vision and mission: In ultra-modern aggressive global all supervisor and leaders required to
be imaginative and prescient and assignment that preserve for long term and must be destiny
oriented. In context of Marriott it's far required to assume in destiny prospect and speak with
their subordinates on the way to positioned one in every of their nice efforts to stay aggressive in
commercial enterprise surroundings.
Hard skills: In organization the management have to hard abilities are having teachable abilities
effortlessly measure in nature. There could be actual tons vital for their organization in which
undertake for types of abilities. In perspective of Marriott the important types of tough abilities
are programming net designing, accounting (Chatterjee, Ghosh and Chaudhuri, 2020). In context
of Hotel Marriott global they want tough abilities of programming to store records and
information if you want to benefit insights of purchasers in high-quality style.
Soft skills: The management of an organization in soft abilities are aggregate of human beings
ability, social ability and communique which are very vital for an organization to for
achievement capacity consequences from the employees. In perspective of Hotel Marriott they
use diverse types of tender abilities inclusive of communique, management and group
constructing if you want to benefit capacity consequences.
Compare various service industry in perspective of change management systems and leadership
style for implement the same
The management of an organization need to have strategy which need to change refers back to a
rearrangement of an organisation's enterprise having their advertising to plan that's generally
done in an effort to advantage important type of dreams and objectives. The predominant
example of strategic modifications consists of their shift for organisational guidelines, goal
marketplace and challenges they faced with organisational construction (Singh and Rathi, 2021).

In perspective of Marriott global they digitalise oneself to stay aggressive in market and to attain
by huge no. of customers.
Kotter's Model that supports the changes in positive manner those are as follows:
Increase urgency:
In respective step organization examine the vital requirement of attributes for an organization, in
perspective of Hotel Marriott worldwide even as they have to examine their outside market
which acquire understanding approximately importance of virtual generation and aimed to
undertake inside their organization.
Build Guiding team: To enforce the plans in right way it's miles very an awful lot vital to
construct a crew which can be very an awful lot talented of their work. In context of Hotel
Marriott worldwide they via way of means of attributing roles and duties to each and every
person in right way on the way to positioned one in every of their great efforts in nice way
(Sreedharan and Sunder, 2018).
Develop the vision: In a business enterprise to move digital it's miles very vital to increase
imaginative and prescient that's vital a part of business enterprise for you to benefit capability
outcomes (Olugbade and Karatepe, 2019). In context of Marriott hotel it is worldwide their
imaginative and prescient it to attain at huge no. of customer base to amplify enterprise
opportunities.
Communicate for buy in: In respective degree business enterprise talk and in addition continue
to aligned organisational dreams and goals in right way. In context of Marriott worldwide via
way of means of the use of numerous types of verbal exchange gear business enterprise supply
one in every of maximum capability understanding to purchasers and employees (Graves, Sarkis,
and Gold, 2019).

CONCLUSION
From the above report it's been concluded that control and management could be very tons
essential for a business enterprise to steer and conjures up different to present certainly
considered one among great efforts. There are diverse classical control theories that effect on
business enterprise works and activities which can be followed via way of means of the business
enterprise. In an business enterprise there are smooth and difficult abilities which can be required
to advantage sustainability with inside the marketplace. With the assist of destiny control and
management abilities business enterprise can capability results in effective manner.

REFERENCES
Books and Journals
Alhamadi, M.S., 2020. Impact of Strategic Intelligence on the sustainable competitive advantage
of Industries Qatar. Global Journal of Management and Business Research.
Arici, H.E., Köseoglu, M.A. and Sökmen, A., 2022. The intellectual structure of customer
experience research in service scholarship: a bibliometric analysis. The Service Industries
Journal, 42(7-8), pp.514-550.
Book, L., Gatling, A. and Kim, J., 2019. The effects of leadership satisfaction on employee
engagement, loyalty, and retention in the hospitality industry. Journal of Human
Resources in Hospitality & Tourism, 18(3), pp.368-393.
Brock, J.K.U. and Von Wangenheim, F., 2019. Demystifying AI: What digital transformation
leaders can teach you about realistic artificial intelligence. California Management
Review, 61(4), pp.110-134.
Chatterjee, S., Ghosh, S. and Chaudhuri, R., 2020. Adoption of ubiquitous customer relationship
management (uCRM) in enterprise: Leadership support and technological competence as
moderators. Journal of Relationship Marketing, 19(2), pp.75-92.
Chory, R.M., Mainiero, L. and Horan, S.M., 2022. Workplace Romance and Career Reputation
Effects across Industries. International Journal of Business Communication,
p.23294884221100800.
Farrukh, M., Lee, J.W.C. and Shahzad, I.A., 2019. Intrapreneurial behavior in higher education
institutes of Pakistan: The role of leadership styles and psychological
empowerment. Journal of Applied Research in Higher Education.
Finsterwalder, J. and Kuppelwieser, V.G., 2020. Equilibrating resources and challenges during
crises: a framework for service ecosystem well-being. Journal of Service Management.
Graves, L.M., Sarkis, J. and Gold, N., 2019. Employee proenvironmental behavior in Russia:
The roles of top management commitment, managerial leadership, and employee
motives. Resources, Conservation and Recycling, 140, pp.54-64.
Huang, Y.T., 2020. Internal marketing and internal customer: A review, reconceptualization, and
extension. Journal of Relationship Marketing, 19(3), pp.165-181.
McClean, E. and Collins, C.J., 2019. Expanding the concept of fit in strategic human resource
management: An examination of the relationship between human resource practices and
charismatic leadership on organizational outcomes. Human Resource
Management, 58(2), pp.187-202.
Mehran, J., Escallada, O. and Olya, H., 2021. Employee well-being in guest-oriented industries:
Evidence from food and beverage sector. In Emerging Transformations in Tourism and
Hospitality (pp. 154-169). Routledge.
Olugbade, O.A. and Karatepe, O.M., 2019. Stressors, work engagement and their effects on hotel
employee outcomes. The Service Industries Journal, 39(3-4), pp.279-298.
Rudolph, C.W., Murphy, L.D. and Zacher, H., 2020. A systematic review and critique of
research on “healthy leadership”. The Leadership Quarterly, 31(1), p.101335.
Singh, M. and Rathi, R., 2021. Investigation and modeling of lean six sigma barriers in small and
medium-sized industries using hybrid ISM-SEM approach. International Journal of Lean
Six Sigma.