This report delves into the core concepts of leadership and management within the service sector, specifically focusing on the hospitality industry. It begins by examining different approaches to management and leadership styles, including classical management theories, scientific management, administration management, and behavioral and contingency theories. The report then reviews the role of a leader, emphasizing the importance of offering vision, inspiring and motivating teams, and exploring various leadership styles such as autocratic, transformative, laissez-faire, and transactional leadership. Furthermore, the report analyzes motivational theories for management style and concludes by highlighting the significance of classical management and leadership theories in understanding the roles of leaders and managers in driving organizational efficiency and performance within the hospitality sector. The report uses the case study of WA-PILA hotel to demonstrate the practical application of these theories.
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