Unit 5: Leadership & Management Styles Impacted by Digital Tech

This essay examines the impact of digital technology on leadership and management styles within the service industry, specifically focusing on the Hazev, Haz, and Tas restaurant chains. It highlights the development of leadership and management skills, including improved decision-making and the adoption of transactional, transformational, and consensual leadership styles. The essay also discusses the development of soft skills such as critical thinking, communication, and creativity, as well as how managers deal with organizational changes through expanded communication channels and employee involvement. A comparison with Starbucks illustrates the flexibility of Hazev, Haz, and Tas's leadership approach. The conclusion emphasizes the successful development of both hard and soft skills by employees and the effective management of organizational change.

Skill Development
through Organizational
Change Hazev, Haz and Tas Chain

Introduction:
 Leadership and management developed due to the
initiated change.
 Greater development of the soft skill development by
digital technology.
 New styles and skills emerged within the Hazev, Haz
and Tas.
 Different approach developed using the digital
technology.

Development Regarding Leadership
and Management:
 Improved decision making
ability.
 Development of
transactional and
transformational style of
leadership.
 Consensual management
style has been adopted
within the organization.

Soft Skill and Hard Skill Development:
 Development of critical
thinking.
 Development of
complex
communication skill.
 Increased creativity of
the employees.
 Flexibility increment of
the employees.

Dealing with the changes by
Manager:
 Communication Channel expansion.
 Assisting other employees while
developing new set of skills
(Pihlainen, Kivinen &
Lammintakanen, 2016).
 Employees are involved in the
change process.
 Feelings of the employees regarding
change.

Management skills affected due to
Change:
 Flexible
management style
adopted.
 Improved
management skills
(Bârgău, 2015).

Developed Skills:
 Organizational
requirements are
prioritised.
 Development of the
Understanding skill.
 Consensual
management style
raised.

Comparison with Starbucks:
 Starbucks runs only on
democratic style of
leadership.
 Hazev, Haz and Tas Chain
runs on total three style of
leadership.
 Hazev, Haz and Tas Chain
is more flexible in
leadership compared to the
Starbucks due to total
three leadership styles.

Conclusion:
 Employees successfully developed soft and hard skills.
 How dealing with the organizational change is done
by the managers is assessed.
 Leadership skill and management skill developed.

References:
 Pihlainen, V., Kivinen, T., & Lammintakanen, J. (2016).
Management and leadership competence in hospitals:
a systematic literature review. Leadership in Health
Services, 29(1), 95-110.
 Bârgău, M. A. (2015). Leadership versus
management. Romanian Economic and Business
Review, 10(2), 112135.