Wa-pila Hotels: Leadership and Management in Service Sector

This presentation provides an overview of leadership and management principles within the service industry, using Wa-pila Hotels as a case study. It begins by defining management and leadership, highlighting their roles and differences. The presentation then delves into classical management theories, including administrative and scientific theories, and explores the roles of leaders and managers. It contrasts their approaches, attributes, and aims. The presentation further examines leadership styles and motivation theories, such as Maslow's hierarchy of needs and Herzberg's two-factor theory, relevant for employee productivity. Finally, it concludes by reviewing the discussed theories, emphasizing their application in the service sector and the differences between leaders and managers, and how they impact the success of service-based organizations.

LEADERSHIP AND MANAGEMENT FOR
SERVICE

INTRODUCTION
 Management is a process of managing the activities within an
organization that includes planning, organising, staffing, direction
and controlling.
 Leadership is an art of influencing the people or followers in
order to achieve a specific objective.
 The study is based on Wa-pila Hotels which provides hospitality
service and operates as an service sector industry. This
presentation will review the classical management theories and
leadership styles.

LO 1
P 1 Classical management theories in the service industry
 Administrative theory- - Administrative theory is one of the
classical theories of management that organizes the things in a
systematic manner.
 Scientific Theory- The scientific theory states that there should
be use of scientific methods to improve the work performance
and efficiency of the employees.

P 2 Role of leader and different
leadership styles in service sector
Basis Leader Manager
Meaning The person that influences his
subordinates to perform a
specific task is termed a s leader.
Manager is person that manages the
different activities of the organization
and make sure that these activities
lead to the goals and objectives of the
company.
Approach Leader of Wa-pila Hotels
comprises the responsibility of
setting direction to his
subordinates.
Manager of Wa-pila Hotels has to
plan out all the activities of the
organization.
Attribute A leader represents the quality of
foresightedness.
A manager of Wa-pila Hotels must
posses the quality of intelligence to
administrate the organization.
Aim A leader aims toward the growth A manager aims to achieve the

P 3 Reviewing the management and the leadership styles in service
sector
 Maslow Motivation theory- This theory is the theory of
motivation that consists the different hierarchy of needs
composed by Maslow, which are as follows-
 Hezberg’s Two factor theory- - This theory includes two factors
of motivation that are needed to satisfy and motivate the
employees to perform better. Wa-pila Hotels need to focus on
these factors for better productivity from their employees.

CONCLUSION
 From the above presentation it is observed regarding the detailed study of
classical management theories applicable to service industry.
 The presentation also studies the differences in manager's and leader's role in
service sector organization.
 The presentation lastly concludes by reviewing the leadership theories as per
their advantages and drawbacks.

REFERENCES
Books and Journals
Chen and et.al., 2017. Effects of School Principals'
Leadership Behaviors: A Comparison between Taiwan and
Japan. Educational Sciences: Theory and Practice. 17(1).
pp.145-173.
Nawaz, Z.A.K.D.A. and Khan_PhD, I., 2016. Leadership
Theories and Styles: A Literature Review. Leadership. 16.
Waring, S.P., 2016. Taylorism transformed: Scientific
management theory since 1945. UNC Press Books.