Leadership and Management in Service Industry: A Comprehensive Report

This report delves into the crucial aspects of leadership and management within the service industry, utilizing Hilton Hotel as a key example. It begins with an exploration of classical management theories, including scientific, bureaucratic, administrative, and human relations theories, providing context to their application. The report then examines the roles of leaders and different leadership styles such as autocratic, participative, laissez-faire, and democratic approaches. A review of various management and leadership styles is presented, followed by an analysis of their relationship to organizational structure and culture. The report further investigates internal and external factors influencing management styles, critically analyzing how these factors have shaped specific management approaches within the service industry. Hard and soft skills of management and leadership are assessed, supported by examples from the service sector, and current and future skills essential for the sector are evaluated. Finally, the report compares and contrasts change management systems and leadership approaches across different service industry organizations, analyzing how change affects management and leadership skills and styles, and evaluating the evolution of these skills in response to change.