This report provides a comprehensive analysis of leadership and management within the service industry, using Premier Inn as a case study. It examines various classical management theories, including scientific, bureaucratic, and administrative approaches, and their applicability to Premier Inn's operational structure. The report also discusses different leadership styles such as transformational, autocratic, and transactional, evaluating their impact on employee motivation and organizational performance. Furthermore, it identifies internal and external factors influencing management styles in the hospitality sector, along with the hard and soft skills required for effective leadership. The report concludes by comparing change management systems in different service industry companies and emphasizing the importance of adapting leadership skills to navigate organizational changes, highlighting the crucial role of effective leadership and management in achieving organizational goals and maintaining a competitive edge in the service industry.