Leadership and Management for Service Industries Report - HNC/HND

This report delves into the application of classical management theories within the service industry, using Wa-Pila Hotels as a case study. It examines Weber's theory of bureaucracy and Taylor's scientific management, highlighting how they can improve operational quality and employee motivation. The report further explores the role of leaders in enhancing morale and creating strategies, alongside various leadership and management styles such as autocratic, democratic, participative, and consultative approaches. It emphasizes the importance of effective leadership and management in achieving organizational goals, concluding that the right leadership and management style is crucial for the service sector's success. References are provided for further reading.

Leadership and
Management for Service

Table of Content
 Introduction
 Application of Classical Management Theory in service
industry
 Role of leader and various leadership style
 Management and Leadership in service sector
 Conclusion
 References

Introduction
Classical management theories are based on belief of that worker
have some economical as well as physical need and doesn't take into
account job satisfaction or social need but instead of this it advocate
a centralized leadership, decision making, profit maximization and
specialisation of labour.

Application of Classical Management
Theory in service industry
There are number of classical theories which support in learning
the concept of leadership and management more deeply. With the
implementation of this, managers and leaders of Wa-Pila Hotels
become able to improve their managerial approaches so that
quality of operations can be improve.
• Weber theory of Bureaucracy
• Taylor' scientific management theory

Continue...
Weber theory of Bureaucracy
This theory describe about the basic principles of bureaucracy
which put emphases over division of rules, labour, impersonal
relationship and hierarchy.

Continue...
Taylor' scientific management theory
This theory state that instead of scolding employees over their
minor mistake, employer should reward them over their efforts in
order to enhance their level of motivation which help in
increasing firm's productivity.

Continue...
Role of leader
• Improve morale
• Creating strategy

Role of leader and various leadership
style
The main aim of service industry is to provide higher level of
satisfaction to its customer as it directly have influence over the
performance and profitability of organisation. Hence it is very
essential for the leader's of Wa-Pila Hotels to improve its quality
of work by providing proper guidance to employees.

Management and Leadership in service
sector
Leadership style:- Some of the
best leadership style that can
be implemented by Wa-Pila
Hotels for improving their
operational practices:
 Autocratic
 Democratic

Continue...
Management style:- It refers to a
particular way in which manager
accomplish their duties and
manage the work of its
subordinates.
• Participative style
• Consultative style

Conclusion
From the above given information it can conclude that effective
leadership and management style help an organisation to
perform its work in right direction and manner in which it help
in accomplishment of organisational goals.

References
Jensen, R., 2016. School leadership development: What we know
and how we know it. Acta Didactica Norge. 10(4). pp.48-68.
Jimmieson, N. L. and Griffiths, A., 2005. The impact of
organizational culture and reshaping capabilities on change
implementation success: The mediating role of readiness for
change. Journal of Management Studies. 42(2). pp.361-386.