Analysis of Leadership and Management in the Service Sector: Report

This report provides a comprehensive analysis of leadership and management within the service sector, focusing on the London Elizabeth Hotel as a case study. It begins by identifying and analyzing various management theories, including scientific, bureaucratic, and administrative theories, and their application in the service industry. The report then examines the roles of a leader, evaluating different leadership styles such as autocratic, democratic, and free-rein, and their relevance to service sector organizations. It further delves into the impact of internal and external factors on management styles and organizational structures, evaluating the strengths and weaknesses of the London Elizabeth Hotel. The report also assesses current and future management and leadership skills, emphasizing the importance of both 'hard' and 'soft' skills, and discusses how these skills can be developed. Finally, the report compares change management systems and leadership approaches across different service industry organizations, analyzing how change management affects management and leadership skills and styles, and offering a conclusion on the key takeaways from the analysis.