Leadership & Management for Service Industries: Wa-Pila Hotels

This report provides an overview of leadership and management in service industries, focusing on classical management theories, leadership styles, and organizational culture. It discusses the application of these concepts in the context of Wa-Pila Hotels, a case study used to illustrate different management and leadership approaches. The report covers decentralization, Handy's model of organizational culture, and various management theories such as Fayol's administrative theory and Taylor's scientific management. It examines the roles of leaders and managers, comparing different leadership styles like autocratic, transactional, and transformational leadership. The report concludes by highlighting the importance of effective management and leadership in achieving organizational goals and motivating employees, referencing theories like Maslow's hierarchy of needs and Herzberg's two-factor theory.

LEADERSHIP AND MANAGEMENT FOR
SERVICE

INTRODUCTION
 Leadership and management for the service sector industries is considered to be the
effective management of the service activities and efficiently guiding the people of the
organisation.
 in order to let them follow the most effective path which leads them in achievement of
the organisational goal and objectives.

LO 1
P 1 Classical management theories in the service industry
 There are different types of organisational; culture which are followed by different
organisation according to the needs and acquirements of the individual organisation
and also according to situation and condition of the service sector in which they exist.
 ABC Consult being the consultancy company has provided many different management
and theories and style to the Wa-Pila Hotels for their effective management of the all
other hotels in which they are dealing in.

To be conti…
 Decentralisation :
 The company is advised to follow the decentralised structure in their organisation and
they are also continuing to follow the same structure as this will helps the hotels in
distributing the power of authority to different levels.
 It will also makes sure that all levels have specific authority in addition with their roles
and responsibilities which help them further inn decision making where required

To be conti…
 Organisational culture is the beliefs, values, assumptions and ways through which
interaction is taken place and this also contributes in the unique psychological and the
social environment of the organisation.
 this generally encompassing the values and also the behaviour of the employees and
the people in the organisation which are contributing into the unique and the social
environment of the business.

Handy’s model
 ABC Consult has advice to Wa-Pila Hotels to implement the Handy's model of organisational
culture in order to motivate the employees of the business so that they wok with full efficiency
and in the direction of the achievement of the organisational goal(Caillier,, 2015). this model
generally helps in defining the different types of culture regarding the
 Power,
 role,
 Task and
 the Person.

Different management theories
There are different management theories that has evolved over the years such as :
 Administrative theory of Fayol
 Scientific management by F.W Taylor
 Behavioural theory
 Contingency theory

P 2 Role of leader and different leadership styles in
service sector
 Leaders plays essential role in the organisation as they are one who guided all other
individual in which direction they need to perform their activities for the achievement
of the organisational goal(Kearney,, 2018.).
 It helps in integrating the personal goals of employees with the organisational goals.
 there are different style of leadership which is followed by the leaders according the
situation in which their organisation exists.

Leadership in Past
 Autocratic leadership : Does not delegate any power to subordinates.
 Wa-Pila Hotels following Autocratic leadership style that is these are the leaders who
have hall teh power, responsibility and the authority in organisation.
 In this leaders are the person who guide their employees regarding what to work and
how to work. this is rigid type of leadership

Leadership in present
 Transactional leadership : Leaders lead by the way of rewards and punishments.
 Transactional leadership style is the style which is focused on the group organisation
and helps in establishing the chain .this is considered to be the transactional as leaders
offer an exchange that is they are rewarded good performance
 while punishing with the bad practices.
 This is considered to be the effective way for achieving the short term goals .

Leadership in future
 Transformational leadership : employees are encouraged by leader to create change,
innovate and grow.
 Transformational leadership is the style where there is no requirement of any leader to
present as leaders are initiated the transformation through the organisation.
 This leads to motivating the employees so that they can perform their own.
 This demands high level of the productivity and indulgement of employees for
achievement of organisational goal.

P 3 reviewing the management and the leadership styles
in service sector
 Management and the Leadership both are the important function of the organisation as
complete organisation and its activities are based on these two functions, effectively
and efficiently implementing these function helps the business in achieving the
organisational objectives and goals.