Leadership & Management for Service Industries: Styles & Tech Impact

This report provides an overview of leadership and management theories within the service industry, focusing on classical management theories such as scientific management and bureaucratic theory. It examines different organizational cultures, including power, role, and task cultures, and discusses the roles of leaders and managers, highlighting decision-making and entrepreneurial roles. The report contrasts various management and leadership styles, including democratic leadership, and analyzes their advantages and disadvantages. It reviews the effectiveness of demographic leadership and scientific management in the hospitality industry, emphasizing the role of technology in employee training. Furthermore, it discusses the evolution of leadership from past trait-based approaches to present situational leadership and future value-based approaches, concluding that leadership and management theories are crucial for organizational growth. The document is available on Desklib, a platform offering study tools and resources for students.

Leadership and management for
service

TABLE OF CONTENT
 Introduction
 Classical management theories
 Role of different leadership style
 Review of management style
 Internal and external factors influencing management style
 Conclusion

INTRODUCTION
Classical management theory is defined as the theory which is based on belief that
employee only have their physical and economic needs. This theory has its clear
organisational hierarchy with three different management levels. In this theory each
group has its different goals and objectives.

Classical management theory
Scientific Management theory:
Scientific management theory is defined as the theory to analyse work flows and
improving efficiency of economy. This management theory is developed by Frederick
Winslow Taylor in 1880s and 1890 in US. In organisation there are many different ways
to do the tasks this theory consider all those task and choose the best one for performing
the task is the main purpose of Scientific Management.

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Bureaucratic theory: Max weber was born in 1864 and he grew up at the time
transforming of industrialisation into government, business and society. This
Bureaucratic theory defines as structure and administrative process of the organization
The term of Bureaucratic defined as rules, regulations, procedures, pattern etc.

Different type of organizational culture:
power culture : In an organisation with the power culture there are few rules and
regulation of power which is held by the few individual which influence all the
performance of organisation.
Role culture: in this culture roles and responsibilities are assigned to the employee on
the basis their specialization , education and interest to get best out of them. In this role
culture power comes with responsibility.
Task culture : this task culture teams are made to address specific problem which is
occurred in organisation.

Roles and different leadership style
Roles of leaders in organisation:
Decision making is defined as key skill of leaders. Leaders play important role in
taking the right decision for organization
Leader should be a good listener, the best leader is a person who talk less and listen
or observe more. it is the role of leader to listen carefully to leading people.

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Role of manager
Entrepreneurial role , the manager play the role of Entrepreneur in which the take the
initiatives for changes.
monitor , manager monitor all the performance and correct it if there is any mistake.

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Specific management leadership style:
leadership style refer as style which apply to lead other people. The most effective
leadership style is based function of leaders. Demographic leadership: in hospitality
sector this demographic style considered as the most effective style.

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Contrast of management and leadership style with its advantage and disadvantage:
Advantage of this both style is focus of this style is on improving the performance of
employee. They both work in the organization to lead grater profitability in organization
(Hanif, and Yousaf, 2013).

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Basis
management leadership
Advantages Advantage of this theory is it
leads to the better decision
making with help ideas and
suggestions of employee.
Advantage of this leadership
style is it is very effective in
decision making.
Disadvantages Some times employee not
understand the complexity of
the problem.
Some time in this leadership
style worker feel demotivated.

References
Ashraf and et. al., 2014. Emotional Intelligence and Job Satisfaction among Employees of Service Sector in Pakistan.
International Journal of Innovative Research & Development.3(5) .pp.205-214.
Baranova, A., 2013. Human resource development in customs based on competency managment. Customs Scientific
Journal CUSTOMS.3(2). pp.84-92.
Fard, S. S., 2012. Ethical Leadership and Moral Intelligence. Oman Chapter of Arabian Journal of Business and
Management Review.34(974). pp.1-6.