Leadership and Management in Service Industries: Wa-Pila Hotels Case

This report examines leadership and management principles within the service industry, focusing on classical management theories, organizational structures, and leadership styles. It discusses Handy's Model of organizational culture and the roles of leaders and managers, highlighting the importance of democratic and autocratic leadership styles. The report analyzes the advantages and disadvantages of these styles, using Wa-Pila Hotels as a case study. It also explores the influence of technology on leadership and management activities, emphasizing its role in improving efficiency and productivity. The conclusion suggests that Wa-Pila Hotels should focus on power and person culture and adopt a democratic leadership style to foster innovation and growth. Desklib provides access to similar solved assignments and study tools for students.

Leadership and Management
for Service

INTRODUCTION
Management is an approach used for controlling and monitoring
business performance in an organisation. Further, Leadership services
are applied by business organisations to motivate & encourage
employees in order to improve efficiency ad effectiveness. This report
describes different types of classical management theories. Further, this
report includes various types of organisational structure. Furthermore,
factors that influence management styles are discussed in this report.
Moreover, recent & future management and leadership skills are
explained in the below report. At last, this report elaborate management
& leadership skills used in service industry.

Introduction to different classical management
theories in relation to hospitality industry
Classical Management Theory – Classical Management Theory focuses on physical and
economic needs of customers. This theory does not consider social & job satisfaction
needs. This theory is appropriate for Hospitality Industry as it depicts clears structure
which in turn beneficial for managers in decision making and in strategy formulation.
This theory is also important for Wa-Pila Hotels as it improve performance of
employees and employees performance contributes to growth of hospitality industry.
Types of Classical Theory
 Administrative Management Theory
 Scientific Management Theory

Different types of organisational culture
Handy's Model
Culture of an organisation effects working of labours and
performance of company. According to Handy's Model
organisations culture are divided in four parts.
 Power Culture
 Role Culture
 Task Culture
 Person Culture

Explaining the role of a leader and manager.
For every business organisation it is very important to have better
management and leadership feature for becoming successful.
The main role of a leader of Wa-Pila Hotels is to provide leading direction to
its employees so as to achieve business goals within a specified time
period.
Manager has the responsibility of managing business operations by planning,
direction, coordination and controlling activities.

CONTD..
Leader Manager
Leader by using his leadership skills
can provides direction to his
subordinates.
Manager assists in attainment of the
desired business goals by making
proper plans and strategies.
With the help of leader, Wa-Pila
Hotels can achieve growth and success
by developing leadership skills in
employees.
It emphasizes on achieving business
goals and objectives with plans.
It brings changes in the personality of
employees by promoting them proper
direction.
The main focus of manager is on
adoption of processes and procedures
as per the changes and requirements of
the business.
Leader facilitates decision making
process of the company.
Manager has the right to make crucial
business decisions.

Identifying management leadership style
of the organisation.
Management leadership style is defined as the process,
approach of providing proper and effective direction, guidance
to its employees along with implementation of plans and
strategies. These leadership style aims at motivating employees
for achieving business goals and objectives in an effective
manner. The types of leadership style followed by Wa-Pila
Hotels are as follows:
 Democratic Leadership
 Autocratic Leadership

Advantages and disadvantages of
Management and leadership styles.
Wa-Pila Hotels by making use of management and leadership
style, has being able to make large profit along with attainment
of set defined business goals and objectives. Following are the
advantages and disadvantages of management and leadership
style:
Leadership style
Autocratic
Democratic

CONTD..
Democratic Leadership style
Advantages
 Can provide solution for more complex as well as hard situation.
 Team formed under this leadership style is supportive, strong, quick in
decision making process.
Disadvantages
 It is a time consuming process.
 On having any issue of urgent nature in this organization, democratic
leaders takes time as it collect opinions from number of individuals.

CONTD..
Autocratic leadership style
Advantages
 It helps in quick decision-making as one person takes decisions
only.
 No discussion can lead to confidentiality& maintain secrets.
Disadvantages
 The success depends wholly on effectiveness and efficiency of
the leader. Subordinates are not able to show their creative
ideas and thoughts. Also it results in evasion of responsibility
and initiative.

Opinion on specific management and leadership style of
organisation with example.
Wa-Pila Hotels has been following 2 leadership styles viz.
Democratic and Autocratic management and leader style.
For the betterment of business, it is very important to have full and
effective control over the business resources available and its
proper allocation to each and every business department.
Both the leadership style has supported the organisation in
attainment of business goals within the stipulated time frame.
Also, with the help of leadership it gives a level of strong
motivation and satisfaction to all the leader who dictates and
have authority to control.

Technology influenced all the leadership and management
activities.
 With the help of technological changes, it has benefited most
of the business organization.
 By using new and better improved technology, production and
manufacturing function of the company can be increased.
 This has helped the leaders and managers in making allocation
of available human as well as business resources in different
business projects and business department .
 Emergence of new technologies has facilitated employees by
providing different induction, training, certification activities.