Analyzing Leadership and Management at Sheraton Grand Danang Resort

This report, prepared for an entry-level position chief at Sheraton Grand Danang Resort, investigates the impact of leadership and management on the organization's operations. The report differentiates between the roles of leaders and managers, comparing their characteristics and functions, and explores various management theories, including classical, behavioral, and contingency theories, as applied within Sheraton. It examines different leadership styles, such as transactional, transformational, and action-centered leadership, and discusses the importance of both hard and soft skills. The analysis includes an overview of Sheraton's organizational structure and how situations affect the roles of leaders and managers. The report supports its findings with theories and concepts, providing an evaluation of the strengths and weaknesses of different approaches to leadership and management, with the goal of drawing conclusions that support leadership theories and practical applications within a hospitality context.