This report comprehensively examines leadership and management within the service industry, utilizing The Goring Hotel as a case study. It begins by assessing classical management theories like scientific and administrative management and their application. It then delves into leadership roles, comparing autocratic and benevolent styles, and analyzes the influence of organizational culture and structure. Internal and external factors impacting management styles, such as employee engagement and digital advancements, are investigated. Furthermore, the report evaluates current hard and soft skills for managers, highlighting the importance of management and project management skills, as well as communication skills. Finally, it discusses the future skills needed in the service sector and how they can be achieved, providing a holistic view of effective leadership and management strategies in this dynamic industry.
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