Leadership and Management: Hard, Soft Skills and Digital Technology

This presentation provides an overview of leadership and management in the service industry. It begins by defining leadership and management, then discusses the importance of both hard and soft skills, providing examples of how these skills are applied in a restaurant setting. The presentation then explores the role of digital technology in developing these skills, such as through training programs and communication tools. Furthermore, it highlights future management skills, including creative thinking and decision-making. The presentation concludes by emphasizing the need for leaders and managers to continually develop their skills and adapt to changing circumstances. The presentation also includes references to relevant academic sources.