Leadership and Management: Analysis of Skills for Service Industry

This report examines the essential leadership and management skills required within the service industry, focusing on both "hard" and "soft" skills. It explores the current landscape and future trends in these skills, highlighting the importance of effective decision-making, problem-solving, and employee engagement. The report also discusses the role of visionary leadership in enhancing customer and employee satisfaction. It analyzes the skills needed for leaders and managers to effectively perform their roles, particularly within the context of the service sector, by providing a comprehensive overview of the skills required for success in this dynamic field. The report uses examples from the restaurant industry, including Hazev, Haz, and Tas, and their partnership with Docklands Academy, to illustrate these concepts. This report is a valuable resource for understanding the evolving demands on leaders and managers in the service sector.

Table of Content
• Introduction
• Current management and leadership „hard‟ and „soft‟ skills
• Future management and leadership skills
• Conclusion
• References

Introduction
There has been enormous growth of the service industries in the past few
decades which is significantly contributing towards the GDP of the
economy. Effective roles of leaders and managers are required within the
service industries to mange and control business activities efficiently.
Report is based on three restaurant chains called Hazev Haz and Tas along
with their Partnership with Docklands Academy. This ppt discusses the
current and future management and leadership skills required by leadders
and managers to effectively manage their business operations.

Introduction
Service industries mainly comprises of companies such as retail,
transportation, food and beverage, fun and entertainment services
and many other service related business. It is also the tertiary sector
of the industry which is involved in providing services rather than
providing tangible. This ppt is based on current and future hard and
soft skills required by leaders and mangers to efefctively perform
their business activities.

Current management and leadership “hard”
and “soft” skills
Hard skills are the specific knowledge and attributes needed to perform
the specific job role. Whereas Soft skills are concerned with
individuals ability, personality and traits to perform the job work
effectively.

Cont...
Leadership Hard Skills
 Decision Making
Management hard Skills
 Problem Solving Capabilities

Contd..
Soft Skills of leadership
 Self Confidence
Soft skills of Management
 Trustworthiness

Future management and leadership skills
In order to effectively perform their roles and responsiblitiesin a
effective manner, there is a requirement of future
managmement and leadership skills which are as follows -
Future Leadership Skills-
 Effective and Quick Learning-

Contd..
Future Management Skills
Managers also need to effectively develop their skills so as to
meet future demand and work according to the existing
trends-
 Data Driven Decision Making

Conclusion
From the above report it has been concluded that leadership and
management plays a vital role towards the success of the
organisation. Apart from this effective styles of leaders and
managers are required to perform their job related functions
effectively.

References
Bratton, J. and Gold, J., 2017. Human resource management: theory
and practice. Palgrave.
Cheema, S., Akram, A. and Javed, F., 2015. Employee engagement and
visionary leadership: Impact on customer and employee
satisfaction. Journal of Business Studies Quarterly. 7(2). p.139.

Thank You