A Report on Leadership and Management Operations at Starbucks Cafe

This report provides an overview of leadership and management practices at Starbucks Cafe, highlighting the progressive approaches that empower employees in planning, controlling, and managing operations. It differentiates between management, which focuses on instruction to achieve specific objectives, and leadership, which motivates and guides employees toward shared goals. The report explores various leadership styles adopted by Starbucks, including contingency, structural, and situational leadership, and discusses Henry Mintzberg's managerial roles. Furthermore, it examines how these leadership styles support the company in making strategic decisions and achieving its business objectives, with references to books and journals for further reading. Desklib offers similar solved assignments and resources for students.

AND OPERATIONS

Table of Contents
Abstract............................................................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Leadership and management.......................................................................................................4
Difference between leadership and management........................................................................6
Leadership styles and approaches...............................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

Abstract
This project has given an emphasis about the leadership and management in the
Starbucks Cafe. The management and leadership approaches used at the company is very
progressive in nature which support the designates to involve in planning, controlling and
managing the all different operations at the organisation. This report has demonstrated the core
differences between management and leadership. The basic difference is identified as
management only instruct to achieve a certain objective. On the other hand leadership is about to
motivate and guide employees to achieve mutual objectives. Different leadership styles such as
contingency leadership, structural leadership and such like styles are adopted by company.

INTRODUCTION
Operation management is defined as managing the business operations associated with
the entity. This report is based on the case study of Starbucks Cafe in context to its operation
management practices. Company is founded in the year 1971. The organisation is founded by
Bruno Costa and Sergio Costa. Company is currently operating its services at approximately
3883 locations at a global level. Currently company is operating at a global level its business
operations. This report will discuss the management and operations practices associated with the
company. Henceforth, report will emphasis over the leadership at the organisation. Management
will also discuss under this project. Henry Mintzberg's managerial roles will also be demonstrate
as a part of this project. Furthermore, project will give emphasis over the difference between the
management and leadership at the organisation. Various leadership[ styles will also be a part of
the emphasis area of the project.
MAIN BODY
Leadership and management
Leadership is defined as directing the employees of the company to meet the business
objectives. The role of leaders is to guide the employees and company in a right strategic
direction to ensure the mitigation of all different business objectives. The leadership definition
given by the John Adair state the fact that in context to any organisation there are three different
elements or pillars that affect the decision-making in the organisation. There are three different
elements which involve the ascertaining need of task, team and individual are the three main
pillars of the leadership (Abdullah and Anwar, 2021). The basic component of the leadership in
company is such that this involves forming the common task, build the synergy of teamwork and
respond to individual needs on the basis of respective elements and factors. All these are the key
elements of the leadership at the company. Furthermore, definition stated by the Warren Bennis
about the leadership is such that it is a process that involve leadership is a capacity to translate
vision into the reality. This definition clearly indicate the fact that the role of leadership is such
that it favour to transom the vision of the organisation into the reality. Leadership is consider as
among the core need and requirement associated with the business entity. In process to mitigate
all individual objectives and aim of business this is essential for the leaders to ensure the
mitigation of individual goal along with satisfying the overall requirements of the company. The

main task of the leadership is to direct the workforce at the company to ensure the mitigation of
all objectives behind the business operations channelises by company.
Management is further defined as a process of directing the employees of the company to
meet up the core business objectives. The management is a specific designated position
associated with the company that favour and support the business entities to ensure the
mitigation the all different business objectives. The henry Fayol's has indicated about the
management that it contain different functions like planning, organising, leading and controlling.
Planning is a process that involve formation a proper strategic direction associated with the
organisation. Organising is a further process include based on the planning this involves
formation of the different functional activities at the company (Adam, Indradewa and Syah,
2020). Organsiaing is a systematic way of directing all functions so that company's vision can
turn into the reality. All operations of the Starbucks Company are organise by the management in
suich manner that it support the overall growth and development of the business entity in the best
way possible. Leading is a process that involve addressing all different roles and responsibilities
as a management. This involves addressing all the requirements belong to the operations based
on the resources available with the Starbucks Cafe. Controlling is the final functional area
undertake by the management of the company. This involves controlling all operations of the
business entity in such a way that all different business objectives could have been meet in the
best way possible.
Henry Mintzberg's managerial roles that involve informational role, inter-personal role
and decisional role. All these are the core role that management play at a corporate level in the
organisation. Informational role is like management at the Starbucks Cafe need to provide the
sufficient information about the operations and the objectives set behind the business functions
entertained by company. This is all about to ensure the delegation the right form of information
related to the business operations processes by the company (Chege and Gakobu, 2017). Inter
personal role is all about the individual role also needed to set by the company at the Starbucks
Cafe. This involves delegation of all different responsibilities of company into all different
designates associated with company. Decisional role on the other hand is about to take strong
decisions in against to undertake all different business operations. All these are the core role and
responsibilities associated with the business entity.

Difference between leadership and management
Leadership Management
Focus The role of leadership in
Starbucks Company could
allow to implement
Transformational focus for
channelising all different
functional responsibility at
the company.
Management at the Starbucks
Company contain transactional
focus in the operations.
Priority The priority of the
leadership at Starbucks
Company is on the
effectiveness of people or
relationship (Dartey-Baah,
Quartey and Adotey, 2020).
The management at the
company prioritise the Work
or task
Efficiency in company.
Team Team members are the
followers of leaders.
Subordinates are involved in
the team of management.
Ethics Leadership contains a ethics
that allow them to do the
right things.
Managerial ethics are about to
motivate the leaders to
perform the right task.
Leadership styles and approaches
Leadership at the Starbucks Company follow the varuious leadershiuop stuyles and
approaches that support the company to meet up all different business objectives. Situation
leadership, focus leadership and contingency leadership are associated with the company.
Situation leadership
Situation leadership is defined as taking out the decisions at the organisation on the basis
of situations face by company. The role of situation leadership is to assess the practical situation
at the company and to make the best suitable decisions in business. Fundamentally there are two
behaviour associated with the situation leadership that involve directive behaviour and
supportive behaviour. Directive behaviour is denoted as the fact the leaders play the role in
Starbucks Company to direct the employees and designated professionals appointed over all
different position is to guide employees of company in such a way that company can ensure all
its business objectives (Kumar and et.al., 2019). Supportive behaviour on the other hand denoted
the fact that the role of leaders in company is to support the employees appointed over different

designated position to achieve the individual goal and objectives. Situation leadership require
both the behaviours directive and supportive so that company can ensure the mitigation of all
different business objectives. The role of the situation leadership is significant in context to the
company's overall growth and development practices adopted by company. This leadership style
improve the decision-making ability of the leaders as this require assessing the e tire situation
and based on that this requires taking the best level of decisions in business. Starbucks Company
faced many tough business situations such as covid related challenges and ma y other which was
required to assess the whole situation and take the best possible decisions in business.
Focus leadership
Focus leadership on the other hand is a leadership approach that support the company to
give an emphasis to the right strategic direction in business. The basic characteristics of the
leadership style is that it contain directing, coaching, supporting and delegating the operations
(Nyaera and Okeyo, 2019). The leadership at the Starbucks Company took the guidance of this
leadership approach which could favour the management and leaders to direct its employees,
coaching the human resources at the company, support the employees and delegating the
employees dessicate with the company. All these are the four various fundamentals associated
with this leadership style adopted by company.
Contingency leadership
Contingency is an emergency situation associated with the company. This is a leadership
style that involve leader and manager relation, task structure and position and power. All these
are the various fundamentals of the leadership style adopted by the company (Sanda and Arthur,
2017). The role of the leadership style is such that it favour the Starbucks Company to approach
all the task and operations in the right strategic way.
The above stated leadership styles and approaches support the company to make the
strong decisions in business and based on that this involves supporting the company to ensure all
business objectives are meet.
CONCLUSION
Management and operations is all about managing all different roles and responsibilities
associated with the company. The leadership and management at the Starbucks Company take
support of various leadership styles and approaches like system leadership, focus leadership and
contingency leadership style to achieve all different business objectives. The role of the different

approaches is to support and direct the company in matching up the different business objectives
set by company.

REFERENCES
Books and Journals
Abdullah, N. N. and Anwar, G., 2021. Global Financial Outlook during the COVID-19
Pandemic: The role of effective leadership styles on Financial outlook. Available at
SSRN 3824670.
Adam, J. K., Indradewa, R. and Syah, T. Y. R., 2020. The leadership styles impact, in learning
organizations, and organizational innovation towards organizational performance over
manufacturing companies, Indonesia. Journal of Multidisciplinary Academic. 4(2).
pp.63-69.
Chege, M. E. and Gakobu, J., 2017. Influence of leadership styles on performance of
telecommunication industry in Kenya. International Academic Journal of Human
Resource and Business Administration. 2(4). pp.256-281.
Dartey-Baah, K., Quartey, S. H. and Adotey, A., 2020. Examining transformational and
transactional leadership styles and safety citizenship behaviors in the power distribution
sector: evidence from Ghana. International Journal of Energy Sector Management.
Kumar, M. and et.al., 2019. Influence Of Leadership Styles Of Bankers In Decision Making On
Loans To Start-Up Entrepreneurs. Journal of Developmental Entrepreneurship. 24(04).
p.1950025.
Nyaera, D. R. and Okeyo, W., 2019. Organizational Leadership Styles and Change Management
in Telecommunication Industry in Kenya: Case Study of Telkom Kenya. Journal of
Strategic Management. 3(4). pp.12-24.
Sanda, A. and Arthur, N. A. D., 2017. Relational impact of authentic and transactional leadership
styles on employee creativity: The role of work-related flow and climate for
innovation. African Journal of Economic and Management Studies.