Applying Leadership Theories in Starbucks Cafe: A Management Report

This report defines and compares the roles and characteristics of leaders and managers, examining their application in different situational contexts within Starbucks Cafe. It applies various leadership theories and models, including situational, system, and contingency leadership, to address issues such as high employee turnover and conflict management. The report highlights the importance of participative leadership and the implementation of models like the Hersey-Blanchard Model and Fiedler's Contingency Model. Ultimately, the report concludes that effective leadership and management, tailored to specific situations, are crucial for Starbucks to overcome challenges and enhance organizational performance. Desklib provides access to this and other solved assignments for students.

Management and Operation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and Compare the different roles and characteristics of leader and manager..............3
TASK 2............................................................................................................................................5
P2 Examine examples of how the role of leader and function of manager apply in different
situational context.......................................................................................................................5
P3 Apply different theories and models of approach, including situational, system and
contingency leadership................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The report includes the role of managers and leaders in different situational context
including some leadership style models. For accomplishing their report the chosen Organisation
is Starbucks Cafe, it is a American Company of roastery reserve and Coffeehouses.
TASK 1
P1 Define and Compare the different roles and characteristics of leader and manager
Role of leader
Leadership is an activity of directing, influencing and guiding the individual in order to
shape effective leaders (Hays, 2016). There are various roles which is played by leader in
Starbucks Cafe they are:
Creates Structure:
The main role of leader is to create organisational structure, decision making authority,
process and job roles that helps in increasing the performance and efficiency of employees in
Starbucks Cafe. Leaders mainly focus on encouraging and supporting team members that
produce the products and perform well in Starbucks Cafe.
Build Trust:
Leader of Starbucks Cafe ensure that their followers must have a set of skills,
competencies and accountability to perform their work, know how outcomes of the work
measured and understand how their work must serve the objectives of Starbucks.
Characteristics of Leaders
Interpersonal Communication:
Leaders also have an ability to communicate with followers in effective manner that
could be easily understandable by employees (Lim and Yao, 2021). Starbucks ensure that their
leaders must build interpersonal communication so that they can interact with staff in a way that
feels genuine.
Creativity and Open-mindedness:
The leaders of Starbucks focuses on providing new ideas, perspective and understanding
of raising the profitability and growth of business by bringing new changes and trying to think
out of box.
Role of Manager

Management is a concept of supervising skills, handling business activities, careful
treatment and managing the group of people in order to reach the goals and objectives of
Starbucks. Managers is someone who control and administer the group of people and
Organisation. The role of managers in Starbucks Cafe are as follows:
Disturbance Handler:
Managers of Starbucks Cafe keep focus on handling the disturbance, they are responsible
to take corrective actions when Cafe faces any unexpected disturbance. They mainly focus on
reviewing emerging situations and handling disturbance.
Monitoring:
In Starbucks Cafe, managers receives and seeks information in order to develop detail
understanding of the environment of Starbucks (Hillmann and et. al., 2018). They collect the
internal and external information about the Cafe and take the precautionary action so that
business can be run in effective and smooth manner.
Characteristics of Manager
Encouraging and appreciating Teamwork:
The Managers of Starbucks Cafe encourages teamwork by improving the efficiency,
individual development and working outcomes of employees. They support the collaboration at
every opportunity and mitigate the unhealthy competition and toxic behaviour of staff.
Conflict Resolution:
Workplace Conflict creates a huge impact on the productivity and performance of Cafe.
The managers of Starbucks is responsible to solve the issues ad conflicts arises in workplace so
that employees can work with dedication and concentration in healthy and conflict free
environment. The managers mainly focus on conflict resolution rather than avoiding conflicts in
Cafe.
Differentiation between Leadership and Management
Basis of Comparison Leadership Management
Vision Creation Leadership brings vision and
provide direction to employees
to achieve the vision.
Management focuses on
developing strategies and
process in order to accomplish
the vision by proper planning

and budgeting.
Strategy Leadership strategy is to
provide direction and achieve
the goals and objectives of
Starbucks.
Management focuses on
running the administration
activity in effective manner
and ensures that day to day
planning and activity runs in
successful way.
TASK 2
P2 Examine examples of how the role of leader and function of manager apply in different
situational context
Starbucks Cafe faces many issues and conflicts in workplace which influences their
performance and workflow. The managers and leaders of Starbucks have to perform various
roles and responsibilities in different situation so that business activities can be run in smooth
way.
High Employee Turnover:
In Starbucks many situation occurs which creates a huge impact on the performance of
Cafe, they also face a problem of high employee turnover that contributes to low employee
engagement and lost productivity among staff. The mangers and leaders mainly focus on
reducing the high employee turnover as it affects the profitability and growth of business.
Role of Leaders:
The leader of Starbucks Cafe organises the recognition and reward program as it helps in
reducing the high turnover rate of employees. The leaders appreciate the performance of staff
and provide reward on the basis of their performance.
Functions of Managers:
Manager of Starbucks monitor the long term staff by conducting feedback sessions and
employee satisfaction surveys in order to identify the factors that is required to make prioritise
changes for the betterment of staff (Tariq, Yasir and Majid, 2020). Starbucks also take action for
reducing the high employee turnover as it affects the productivity of business.
Conflict Management

The Conflicts in Organisation arrives when there is any disagreement between the
employees and employers perception. The manager and leader of Starbucks have to deal with
many conflicts and issues in order to develop positive working environment.
Role of Leader:
The leaders of Starbucks Cafe boost the morale of employees and also ensure that they
must feel motivated and confident while working in Cafe that leads to better output (Oreg and
Berson, 2019). The leader mainly focus on solving the issues ad problems which occurs in Cafe
by conducting open discussion and meetings so that employees can keep their viewpoint and
opinion.
Function of Manager:
The Manager of Starbucks provide direction to employees so that they can get a right
way to accomplish their goals and maintain conflict free environment without getting divert from
reaching goals. If employees get support and direction from their managers in each step of work,
the conflicts can be reduced which helps in increasing the performance of Cafe.
Theories
The Theory which must be applied by Starbucks Cafe in order to work in different
Organisational Structure are:
Participative Leadership Theory
The Cafe must implement participative leadership theory in different Organisational
Situation as it helps in engaging the employees and reducing the high turnover rate of Staff. In
Participative leadership theory, leaders and managers ensures that their employees must
participate in all the business activities which helps in creating strong bond between the
employees and work their best in different situations.
P3 Apply different theories and models of approach, including situational, system and
contingency leadership
Situational Leadership:
Situational leadership style determines that there is no particular style which is best, it is
considered as relationship-oriented type of leadership. The leaders with situational leadership
style is not based on single skills, they modify their style in order to fulfil the requirements of
Starbucks Cafe (Rahmawati, 2016).

The Hersey-Blanchard Model must be implemented by Starbucks for implementing
situational leadership style, it consist few elements:
Directing: The leadership style mainly focuses on providing right direction to employees.
Coaching: The leaders of Starbucks must provide support to their staff so that they can achieve
goals and objectives of business.
Supporting: The leaders support their staff and pay less attention on providing direction.
Delegating: The style provided minimum support and direction as they delegate the authority
and responsibility to employee.
Role of Leader:
The role of situational leader is to adapt the new style according to the situation so that
employee can get the proper guidance to achieve the goals of Starbucks.
Role of Manager:
The role of manager is to adjust the style in order to fit the development level of
employees that helps in performing their job duties in effective manner.
Strength and weakness of Situational Leadership
(Illustration 1: Hersey-Blanchard Model, 2019)

The situational leadership style helps in creating comfortable environment for employees
and helps them to work better together. It also have weakness as the style focuses on immediate
needs rather than long term needs.
System Leadership:
The system leadership style focuses on building relationship and trust among staff and
the skills of employees is sued to support the process of system change in Starbucks. The leader
and manager plays a vital role in adopting system leadership style, there are three elements of
system leadership they are collaborative leadership, coalition-building and systems insights.
Role of Leader:
They motivates and encourage staff to adapt new changes and give their bets
performance.
Role of Manager:
The Manager of Starbucks enhance the knowledge and skills of employees so that they
can support the system process.
Strength and weakness of System Leadership
System leadership style focuses on multiple dimensions of management, but it also have
some weakness as it sometimes leads to delay in decision making process.
Contingency Leadership
(Illustration 2: System Leadership, 2020)

Contingency leadership style depicts that the effectiveness of leaders are contingent
according to the situation. The manager and leader also plays an important role in adopting
contingency leadership style (Bachrach and Mullins, 2019).
A Fiedler's Contingency Model must be implement by Starbucks Cafe, it includes three
dimensions they are leadership styles, situational variables, Relationship between styles and
situations.
Role of Leader:
Leader focuses on enhancing the leadership style on the basis on situations so that staff
can participate in business activities.
Role of Manager:
The manager solve the problems and issues by modifying the plans and policies
according to the different situation.
Strength and Weakness of Contingency Leadership
The style analyses on different situation and make decision according to the situation.
Weakness of this style is that leaders and mangers fails to explain the leadership style in some
situations.
CONCLUSION
From the above information it is being conclude that there are various roles and
responsibility played by managers and leaders in Starbucks according to the different situations.
(Illustration 3: Fiedler's Contingency Model, 2019)

Cafe focuses on reducing the challenges and issues by taking corrective measures and actions so
that work can be accomplished in effective and efficient way.

REFERENCES
Books and Journals
Bachrach, D. G. and Mullins, R., 2019. A dual-process contingency model of leadership,
transactive memory systems and team performance. Journal of Business Research. 96.
pp.297-308.
Hays, J., 2016. Transformation and transcendence for wisdom: The emergence and sustainment
of wise leaders and organizations. In A Handbook of Practical Wisdom (pp. 151-172).
Routledge.
Hillmann, J and et. al., 2018. Educating future managers for developing resilient organizations:
the role of scenario planning. Journal of Management Education. 42(4). pp.461-495.
Lim, S. and Yao, J., 2021. The Role of Leaders in Shaping a Civil and Respectful Workplace.
In On the Emergence and Understanding of Asian Global Leadership (pp. 109-120). De
Gruyter.
Oreg, S. and Berson, Y., 2019. Leaders’ impact on organizational change: Bridging theoretical
and methodological chasms. Academy of Management Annals. 13(1). pp.272-307.
Rahmawati, R., 2016, August. The Influence of Situational Leadership and Work Environment
towards Employees' Performance. In 2016 Global Conference on Business,
Management and Entrepreneurship (pp. 540-543). Atlantis Press.
Tariq, M., Yasir, M. and Majid, A., 2020. Promoting employees' environmental performance in
hospitality industry through environmental attitude and ecological behavior:
Moderating role of managers' environmental commitment. Corporate Social
Responsibility and Environmental Management. 27(6). pp.3006-3017.