Starbucks United Kingdom: Leadership, Management, and Operations

This report provides a detailed analysis of leadership, management, and operations within Starbucks United Kingdom. It begins by differentiating between leadership and management, exploring the roles of a leader and the functions of a manager. The report delves into various leadership theories, including situational and systems leadership, and examines the application of these concepts within Starbucks. It also highlights the importance of operations management in achieving organizational goals. The analysis includes practical examples to illustrate the differences between leadership and management, and discusses how Starbucks managers and leaders can work together to achieve the company's objectives. The report emphasizes the significance of employee satisfaction and a healthy organizational culture for effective management and long-term success. The report is structured into two main tasks, the first task deals with leadership and management, and the second task covers practical examples for the differences between the roles of a leader and the functions of a manager, and finally, the role of operation management in an organization. The report concludes with a focus on how Starbucks can maintain customer loyalty and improve revenue through effective leadership and management practices.

Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Analysis of Leadership, Management and Operations in Starbucks United Kingdom
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Executive Summary
This assignment provides a complete analysis of the role of a leader and functions of a manager
in an organization. The assignment is based on the leadership quality of a person appointed in
Starbucks United Kingdom. Apart from this, the assignment also focuses on the application of
different theories, models and approach in leadership including situation leadership and system
leadership. It also highlights the concept of operation management.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Table of Contents
Task 1..........................................................................................................................................................3
Leadership vs. Management....................................................................................................................3
Role of a Leader and Functions of a Manager.........................................................................................4
Task 2..........................................................................................................................................................8
Examples for Difference between the Role of a Leader and Functions of a Manager..............................8
Theories and Methods for Leadership.....................................................................................................9
Role of operations management in an Organization..............................................................................12
How Managers and Leaders of Starbucks can Achieve the Organizational Goal..................................12
References.................................................................................................................................................14
Task 1
Leadership vs. Management
Leadership and Management are considered as synonymous terms very often. However, there is
a basic requirement to understand that leadership is a important factor for a effective and
successful management. It will not be wrong to say that leadership is one of the crucial
components for building a business environment. In this process of building each and every
employee of the organization contributes towards the same. The term leadership can be defined
as the potential of a person who can influence people or a group of people to work towards the
achievement of the organizational in a effective manner. This influence can be provided from
various formal sources by acquiring a managerial position in the organization.
Like every organization in Starbucks United Kingdom, leadership of a person can only be judged
once he get appointed in a managerial position. The leadership quality of a manager differs from
organization to organization. The following are some of the difference between the leaders and
managers of an organization;
When managers put down the structure, have authority and responsibility in certain task, leaders
have the ability to provide the right direction for the development of the vision of the
organization and communicating the same to the employees and also encouraging the same to
achieve the organizational objective.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Management includes planning; staffing, organizing, directing, controlling and leadership can be
considered as the main factor for the direction of functions of the management. Leaders
generally focus on listening, team work, inspiration, motivation, building relationship and
persuading to follow.
The leader gets his position from his position or authority from the followers whereas a manager
gets the authority because of his position within the organization. Leaders follow their own
instincts and idea but managers follow the rules and regulations of the organization.
Leadership can be considered as an Art while management can be considered as Science as they
plan and act accordingly with a proper standard and logic. It can be rightly said that if managers
are needed in an organization, leaders are necessary as well.
Leadership generally deals considering the people aspect whereas management focuses more on
technical dimensions in an organization. Management and leadership are reactive and proactive
respectively.
Managers evaluate employees basing on their performance, past records, name etc but in case of
leadership, it only focuses on the potential of an individual nothing else. The potential of a
individual cannot be measured. Leadership laid emphasis on the future performance of the
individual. Leadership is closely based on verbal communication on the other hand management
is based solely on written communication.
The organizations which are not manager properly, this will ultimately leads to non performance
of the organizational goal or objective. For an effective leadership, it has to be accompanied by
management for setting a new direction and to make effective use of available resources for the
achievement of the organizational goal or objective. Both management and leadership are
required for long term growth and success of an organization.
Role of a Leader and Functions of a Manager
It will not be wrong to say that leadership is one of the crucial components for building a
business environment. In this process of building each and every employee of the organization
contributes towards the same. The term leadership can be defined as the potential of a person
who can influence people or a group of people to work towards the achievement of the
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
organizational in a effective manner. This influence can be provided from various formal sources
by acquiring a managerial position in the organization.
The following are some of the important role of a leader in an organization;
Leadership is needed at all levels
Leadership can be considered as a need at all levels of management. It is essential to formulate
the policies and plans at the top level of management. The interpretation and execution of the
plans and policies are made at the lower and middle level of the management. Thus, it can be
concluded that leadership is required through providing guidance and counseling to the
employees of the organization at the time of implementation of a plan decided by the top
management.
Representative of the organization-
A leader is considered as the representative of an organization as he has to represent the
organization at conferences, meetings and seminars etc. The role of the leader is to communicate
the rationale of the organization to the general people outside the organization. A leader has to
represent his department in which he is leader.
Integrates and reconciles the personal goals with organizational goals
A leader with the help of the traits of leadership tries to reconcile and integrate the personal as
well as organization goal. He always tries to coordinate with the efforts of his tram towards the
organizational goal and achieve the same. This organization goal can only be achieved through
the influence and co-operation of the sub-ordinates and when the leader provides more
importance to achieve the organizational goal rather than his personal goals.
He solicits support
A leader is also considered as a manager who invites and entertains the co-operation and support
of the subordinates. This support and co-operation can be obtained by intelligence, maturity and
experience that will lead to obtain positive results. In this context, the leader has the choice to
invite the suggestion for the potential implementation of plans and policies of the organization.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
As a friend, philosopher and guide
A leader should have dimensional traits in him. The leader can become a friend by sharing the
opinions and feelings of the employees. A leader can also be a philosopher with the utilization of
his experience and intelligence and henceforth can guide the employees at the time of need and
requirement. He can act as a guide who can supervise and communicate with the employees
regarding the plans and policies of the top management of the organization. This can be done to
secure the achievement of the organizational goal. A leader can also be considered as counselor
who can also adopt counseling the problem solving approach for a particular problem.
Like the leaders, managers also have certain responsibilities and duties that they have to perform
for the achievement of the organizational goals. A good manager must have the quality to master
the basic functions of the management. The basic functions of the manager are planning,
organizing, leading, staffing and controlling the organization. The functions of managers have
been discussed elaborately below;
Planning:
The first function of a manager is planning on how o achieve the organizational goal and
improve the revenue of the organization. For this, the manager first needs to understand the
needs and requirement for the achievement of the organizational goal. The steps that can be
considered as part of planning are increase in inventory, sales staff and advertising. These things
are required for the smooth execution of the plans and achieve the organizational goal and
revenue.
Organizing:
When planning part is over, then comes the organizing part. After a plan is selected by the
manager the next important aspect is to organization the plan with the team of the manager
accordingly. The examples of organizing are assigning of work and grant of authority which are
also considered as an important element of organizing.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Staffing:
A manager can only analyze and judge of the needs of his department in the organization. A
manager can also engaged in staffing which includes recruitment, selection, development and
training of employees.
Leading:
The job of a manager is more than planning. Organizing and staffing for the achievement of the
organizational goal. He must also have the quality of leading. The leading process includes
motivating, guiding, communicating and encouraging. The quality of leading is required for the
assistance and coaching to solve the problems with employees.
Controlling:
After the completion of all these aforesaid function, the next aspect is controlling. The manager’s
duty does not end with the completion of planning, organizing, staffing and leading. He is
required to check periodically regarding the results of the planning and take corrective and
necessary action to remain on the track of the function.
The management and leadership quality of the company Starbucks was humble at the very
beginning of the incorporation when it began its operation as a simple café. The company
founded by Howard has today various stores in more than fifty countries across the globe out of
which Starbucks United Kingdom is one.
The main success of the company Starbucks United Kingdom is cases on the people hired by the
organization as the company is related to hospitality, consumer satisfaction plays an important
role for the same. For this management and leadership quality of the employees working within
the organization plays a dominant role. The team of management of Starbucks has been provided
an vital and important responsibility for the long term growth and success of the café not only in
United Kingdom but also across the globe.
The management of the company should make specific ways for the order of drinks placed and
the memorize each and every order placed in a systemic way. The arrangement of drinks should
be made in such a way that it will positively affect the satisfaction level of the customers. For
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
this, proper planning, organizing, staffing, leading and controlling must be made by the manager
as the aforesaid things are main functions of the management. The company should start
providing the product and service consistently to ensure the loyalty of the customers as well as
employees of the company. The company can also embrace and learn from the criticism that is
being received from the customers, partners and employees as well.
The company should have a leader who can anticipate and vision the future potential of the
company and work accordingly. As the manager of the company, I would have arranged the
work and activity of the organization, that it can increase the customer satisfaction so that the
revenue can be increased. A healthy organizational culture must be maintained for an effective
management. I a manager should have also assigned the job to the people considering as
potential of each worker with the thought of a leader.
Task 2
Examples for Difference between the Role of a Leader and Functions of a Manager
The term leadership can be defined as the skill of leading people or group of people and
inspiring them to work towards a common goal. The leadership quality includes the influencing
power of a person so that the organizational objective can be achieved enthusiastically or
willingly.
The leadership quality can be taught as it’s a quality which is possessed by only a few people
who are called as leaders. A leader is a person who is followed by a large number of people as
their inspiration. Some of the examples of great leaders in the world history are Mahatma
Gandhi, Mother Teresa, Abraham Lincoln, Nelson Mandela, Dalai Lama etc. It is an activity to
guide and direct people to work together for the achievement of the organizational goal. A great
vision is also required for the boundaries.
In an organization we can see a large numbers of leaders working along with their team for the
accomplishment of the organizational goal. Every employee of an organization is divided into
teams and every task of the organization has to be completed within the prescribed time. Every
team consists of a leader who is chosen on the basis of merit.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Leadership is not limited to a single person in an business environment but it also can attain the
leadership in the market by defeating the competitors. The terms management has been derived
from four terms man, age, men, t which basically refers to the techniques used by a person for
managing and dealing with different groups as they work towards the achievement of the
organizational goal.
Management is not confined for the men only as it only incorporates the balance of money, man,
machine, material and person. The person who is charge of the activities of management can be
considered as the manager.
The management of an activity starts from home and it can be done with necessary and effective
ways. The examples of a good leadership can be the example of Mahatma Gandhi who leaded
the country India foe independence, former president of America Abraham Lincon whose
leadership to considered still one of the greatest in the history of the world, Mother Teresa a
leadership serving humanity. There are so many other examples of leadership which can only be
possible with an effective management.
Starbucks should have a leader who can anticipate and vision the future potential of the company
and work accordingly. As the manager of the company, I would have arranged the work and
activity of the organization, that it can increase the customer satisfaction so that the revenue can
be increased. A healthy organizational culture must be maintained for an effective management.
I a manager should have also assigned the job to the people considering as potential of each
worker with the thought of a leader.
Theories and Methods for Leadership
The following are some of the theories and methods for leadership;
It is a complex process and for a effective leadership the qualities of a leader is required. The
skill for connecting with the people is also necessary for an effective leadership. The complexity
in leadership theory has been operating since last 80 years. The leadership theories are mainly
focused in the behavior and quality of a successful leader.
The following are some of the main approaches towards the leadership theory;
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
The Qualities or Traits approach:
According to these traits leaders are not made but born. The qualities of a leader is considered as
a inherited quality and trait.
The Functional or Group approach:
According to this leadership is a group approach which can be developed and learned. It is
basically dependent on responsibilities, functions and accountabilities of the leader and the
group. It examines on how the behavior of a leader affects the entire group of followers.
Adair's Action-Centred Leadership is considered as one of the One of the key theories of the
functional approach this approach basically focused on what the leaders are required to do which
includes the balance of task and team
Behavioural styles approach:
It emphasizes on the behavior of the leader who is leading a team. The importance of leadership
influences the performance of the group.
The Likert, Blake and Mouton and Blake and McCanse have compared the behavioural style
approach with two dimensions one is production concern which is related to McGregor Theory X
and the other one is people concern which related McGregor Theory Y.
Styles of leadership:
The style of leadership is mainly focused on how the leadership impact and is being led. The
promises that are made to the subordinates are mainly to work effectively with the managers and
adopt the other style of leadership which includes the following;
According to Lewin leadership cane be divided into three types such a autocratic, democratic and
laissez-faire.
According to it is divided to two styles such as Solo Leader and the Team Leader.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Wheras Tannenbaum and Schmidt were of the opinion that the styles of leadership are based on
the authority exercised by the managers. Here, the degree of the self discipline is based on the
followers for making a decision.
The following are some of the models of leadership;
Situational approach and Contingency Models:
According to this model, a particular situation only determines the style of leadership which can
be most effective and a single style of leadership can be most appropriate for every situation.
Major leadership contingency models:
This type of model includes the following concepts;
Fiedler: leadership situation which is based on favourability. It is based on task structure,
position and power of leader, member-leader relationship etc.
Vroom and Yetton and Vroom and Jago: It refers to the quality and acceptance of the decision
of the leader
Transactional and Transformational leadership:
Transactional approach focuses on the self interest of the followers for the achievement of the
organizational goal as it is clearly based on the position of a leader in the authority in a given
structure. Transformational leadership for the vision created for the transformation of the
organizational performance. This applies to higher ideals of the organization with the people to
make this happen. This needs more efforts as compared to transactional management of
leadership.
Inspirational or charismatic leadership:
It is purely based on personal qualities of a leader. These leaders seem to have strong wisdom
and mission towards the achievement of the organizational goal.
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Analysis of Leadership, Management and Operations in Starbucks United Kingdom
Role of operations management in an Organization
Operation management of an organization is generally responsible for the management of
activities in relation to production of goods and services. The direct responsibility of the same
also includes the management of process of operations, embracement of design, control,
planning and improvement of performance and operational strategy. The indirect responsibility
includes the interaction with the managers in other functional areas in an organization which
does have an impact on the operations. Such area which includes operational management are
finance, marketing, human resources, engineering and personnel.
The main departments of operation management are as follows;
Human Resources: It refers to the people employed in an organization for the creation of goods
or services whether it may be directly or indirectly. It focuses on managing the employees of the
organization as employees are considered as key resources.
Asset management: The assets of an organization are its stock, buildings and equipment which
are involved in the process of operational functions of an organization. This has to be managed
on a day to day basis.
How Managers and Leaders of Starbucks can Achieve the Organizational Goal
The main success of the company Starbucks United Kingdom is based on the people hired by the
organization as the company is related to hospitality, consumer satisfaction plays an important
role for the same. For this management and leadership quality of the employees working within
the organization plays a dominant role. The team of management of Starbucks has been provided
an vital and important responsibility for the long term growth and success of the café not only in
United Kingdom but also across the globe.
The management of the company should make specific ways for the order of drinks placed and
the memorize each and every order placed in a systemic way. The arrangement of drinks should
be made in such a way that it will positively affect the satisfaction level of the customers. For
this, proper planning, organizing, staffing, leading and controlling must be made by the manager
as the aforesaid things are main functions of the management. The company should start
providing the product and service consistently to ensure the loyalty of the customers as well as
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