A Report on Leadership and Management Strategies at Starbucks UK

This report examines the leadership and management practices at Starbucks, focusing on the roles of leaders and managers within the organization. It provides an overview of the company's structure and explores the differences between leadership and management. The report delves into various leadership and management styles, including situational leadership and contingency theory, and how these styles are applied in different organizational scenarios. It also identifies the key operational functions, such as planning, organizing, directing, and controlling, and the responsibilities of managers in each function. The report further analyzes the strengths and weaknesses of different management and leadership approaches and the impact of environmental factors on decision-making. Finally, it discusses how operational efficiencies can be improved to successfully meet business objectives, with recommendations for further improvements. The report utilizes references to support its analysis and conclusions, providing a comprehensive understanding of leadership and management within the context of Starbucks operations, particularly within the UK market.

MANAGEMENT & OPERATIONS

Table of Contents
INTRODCUTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Company overview and their management structure..................................................................3
Roles of leaders and managers....................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
INTRODCUTION...........................................................................................................................7
TASK 2............................................................................................................................................7
Different roles of leadership and management in application to several organizational
situations......................................................................................................................................7
Roles and responsibility of the managers in managing the key operational functions....................8
Strength and weakness of different approaches to management and leadership.........................9
Key operational approaches to operations management & their values....................................12
Impact of environmental factors on decision making and operational management of
Starbucks UK.............................................................................................................................13
Operational efficiencies improved to successfully meet business objectives............................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODCUTION
Operations and management are the key components of success and growth of
organizations. The current report is based on Starbucks, operating their business with skilled
people. This study explains roles of leaders and managers, with highlighting differences between
leadership & management. Finally, it also defines impact of leaders and managers on firm.
TASK 1
Company overview and their management structure
Starbucks is an American coffee organization and coffee house chain; it was founded in
Seattle Washington in 1971. Organization operates over 30,000 locations worldwide and it
described as main representative of second wave coffee. They serves cold and hot drinks, whole
bean coffee and micro ground instant coffee known as café latte, & espresso, loose and full leaf
teas including Teavana tea items, Frappuccino beverages, Evolution fresh juices and snacks
including products such as crackers and chips.
Roles of leaders and managers
A leader is someone who can see how things will be improved and who rallies applicant
to move toward that better mission. Leaders in the organization always work toward making
vision a reality while putting staff first. They play vital roles in context of company, mention
below-
Decision maker-
Leader within company play role as decision maker, they take decision based on situation
that is beneficial for organization as well as workers. Leader put efforts to engage staff in
judgment process (Nichols, 2016).
Team player-
Another role of leader is team player, they need to be teammate and always take lead,
too, that means comprehend when to stop out of its leadership role and let people take lead. They

always support team members by taking part into same activity for achieving set objectives as
well as aims.
Motivator-
Along with the above ones, leaders play more roles such as motivator. They motivate
staff and new candidates to enhance their productivity level rather than before which is quite
beneficial for organizations in return increase profit margin.
A manger is a person who undertaken a number of activities from planning to
management. They take decision for each and every kind of activity within companies.
Liaison-
As leader of company, manager also performs functions of communication, motivation
and encouraging group spirit. They coordinate activities of all workers which includes the act of
liaison. This role requires manager to communicate with other people or mangers outside firm to
secure information.
Monitor (Evaluator)-
Manager play role as evaluator, they can monitor business progress and abilities of
employees while performing day to day task in workplace (Deprez, 2017). They receive and seek
information concerning external and internal events so as to obtain comprehend of company and
their environment.
Spokesman-
Managers perform their role as spokesperson when they represent firms to outsiders.
They required speaking on behalf of top authority and transmitting information on business plan,
actions and policies.
Differences between leadership and management-
Leadership is the action of leading a team of people towards common goal and
management it the procedure of controlling with or dealing workers. Leadership is helps to

create new aims and visions, on the other hand management support to implement tactical
activities (Kim, Shin and Gang, 2017).
CONCLUSION
From above analysis, it has been concluded that leaders and managers play vital roles in
organization, they both put positive impact on business as it help to run operations smoother in
way. There are some recommendations provided for further improvements in context of
company.
 To create positive working environment in workplace, leader always efforts to
communicate with workers and try to coordinate with manager because they can help to
make effective plan for employees motivation.

REFERENCES
Books and Journals
Archana, S. and Rani, K.U., 2017. Role of a teacher in English language teaching
(ELT). International Journal of Educational Science and Research (IJESR). 7(1). pp.1-4.
Deprez, J., 2017. Dreamers who do. How leaders encourage intrapreneurship.
Farahmand, N.F.H., 2016. Organizational Labor Augmenting Technical Changes by Liaison
Role of Manager. International Journal of Economics and Empirical Research
(IJEER). 4(4). pp.194-206.
Ghalandari, M. and Paykani, M.H., 2016. Relationship of managers' ability in performing
managerial threefold roles with staffs' productivity by considering the moderating role of
managers' personality characteristics within Shiraz's Social Security Branches. World
Scientific News. (52). pp.247-264.
Kim, M., Shin, Y. and Gang, M.C., 2017. Can misfit be a motivator of helping and voice
behaviors? Role of leader–follower complementary fit in helping and voice
behaviors. Psychological Reports. 120(5). pp.870-894.
Nichols, A.L., 2016. What do people desire in their leaders? The effect of leadership experience
on desired leadership traits. Leadership & Organization Development Journal.

INTRODCUTION
The current study is based on Starbucks, UK. This study defines key operational
functions with responsibilities and roles of manger within it. Operational approaches to
operations management & their values and key operations of chosen firm will be discussed in
this report. Furthermore, impact of external business environment factors that effects leaders and
mangers decision making also justified in this study. It also defines different roles of leadership
and management in application to various organizational situations, supported by theories.
Furthermore, this report justified strength and weaknesses of several approaches to management
and leadership. Moreover, it also clarified operational efficiencies successful meet business
objectives by using right leadership and management approaches. At last, this study draw
conclusion with appropriate recommendations for further betterment of organization.
TASK 2
Different roles of leadership and management in application to several organizational situations
Situation 1- In order to gain competitive benefits Starbucks put pressure on employees to
work hard.
In context of above situation, leadership play vital role as it create positive working
environment around workplace by directing and communicating with all the employees. Staffs
feel more pressure from top authorities to perform effectively and give extra time for increasing
productivity level rather than before. With the help of applying situational leadership style
leaders handle this condition in effective manner. They take decision or action after analyzing
overall situation which is beneficial for company as well as employees. This theory help leader
to understand the environment in workplace and also support to analyze situation, then they can
take action in systematic manner (Fitriani, 2018). For example, in this condition leader motivate
their staff because they know it is the only element that matches with the situation. They take
part in day to day activities and work with employees in order to make them feel comfortable
and stress free.

Along with it, management also play important role in above situation, by complying
with and adhere to contingency theory. According to with approach, manager change their
behavior and practices. For example, when top management put pressure on workers, manager
understand their situation and make changes in working hours, after discussion they can provide
flexible working schedule once in week. It helps to motivate employees and enhance their
satisfaction level.
Situation 2- Lack of coordination and communication between low level staff and top
authority create negative environment in workplace
In context of second situation, the role of leader is to satisfy the needs of employees for
which they comply with situational leadership theory. Lack of communication and coordination
between two levels directly impact on labor productivity. Leader with the help of this theory,
analyze situation and coordinate with top management to conduct meeting where employees get
chance to share their personal experience and thoughts. It helps to build strong bond between top
authority and down level department.
Management role is to communicate and make discussion with top authority to solve the
issue. They make plan and arrange everything for conducting meeting where the staff allow to
talk and had chance to build good relations with high management. With contingency theory,
manager takes necessary changes according to situation which is suitable and appropriate.
Roles and responsibility of the managers in managing the key operational functions
In relation to understanding the key operation function in the organization, it carries
various stages such as:
Planning: In this planning is undertaken in respect of finalizing the design or undertaking new
and creative ideas in the business. By this aspects, it results in guiding the employees to attain
the right task and also take various advice from other department to carry such activity or not in
near future. The role of managers in this aspect is relating to taking accurate guidance from all
the department before initiating any planning such as taking approval from finance department or
also providing information to the marketing and sales department (Robinson and et.al., 2016).

The responsibility which they carry is to provide accurate flexibility to employees to share their
ideas and thought with them.
Organizing: In this function, organizing is undertaken regarding collecting all the key aspects
which is needed to complete the operation. Organizing is majorly successful regarding carrying
the effective communication with all the team members. Through this aspects, they organize the
things well and also able to take right steps at the right time. The role of manager in this aspects
is relating to setting the day to day work to the employees and also manage their needs and task
in right way (Goworek and et.al., 2018). The responsibility which they carries is relating to
applying the open door facility, where they can openly interact with the employees and discuss
any issues which they are facing at work place.
Directing: It refers to guiding or instructing the employees to work as per the set scheduling. In
respect of managing the operation activities, it results in estimating the future aspects which may
occurs or affects the working of the business in larger way. The role of manager is to carry the
adequate market research and then direct the employees to work in the stipulated directions. The
responsibility which they carry is relating to providing adequate training to the employees
through which they can attain the task in right way.
Controlling: It is one of the major aspects which is necessary in sustaining in market for longer
way and thus controlling is undertaken regarding managing the waste and external impact in
better way. The controlling is mainly undertaken regarding managing the quality of the products.
In case of organization, this is undertaken through sending the products for the quality check and
then uses it in the business (Creaton and Heard-Laureote, 2019). The role of mangers in this
perspective is relating to identify the defects and rectify them to maintain quality for longer way.
The responsibility which they carry is to conduct the minute check on employees working so that
they are not using company resources for their personal benefits.
Strength and weakness of different approaches to management and leadership
Basis Situational leadership
approach
Contingency
management approach
Systems leadership
Strength This approach is
frequently used for
It permits manager to
modify policies and
This approach help to
increase, Starbucks

training leaders, it is a
practical approach that is
easy to comprehend and
apply across a wide of
setting (Meier, 2016).
Situational leadership
theory, takes different
improvement or
development stages into
account. Instead of
lumping all staff members
into one generic category,
this approach looks at
individual situations.
Leader with this
leadership style set goal to
evaluate competency of
each applicants, then
boost motivation and
productivity level based
on style which is more
effective and useful for
that candidate. This
approach is flexible and
intuitive, as it help people
to capable to work better
together.
strategies according to
situation. It helps to
enhance their decision
making skills and
leadership. Contingency
approach support to
design organizational
structure and plan info
decision systems. It caters
options to staff that aid
them to share and grow
ideas to business. It is
dynamic in nature, so
contingency approach
easily changes accordant
to specific condition. It
focuses on variable nature
of firms. Manager with
this theory choose
framework for finding
solutions to issue more
than sticking to specific
strategy for solving issues.
abilities to environmental
changes, it determines
inter dependencies and
link between different
parts of company and
also support to obtain a
holistic view while
dealing with different
situations in workplace or
business problems.
Weakness On the other hand,
situational leadership
focuses on immediate
needs instead of long term
Despite advantages and
lucrative features that
approach has to offer to
companies, it is not totally
The weakness of this
approach is that it leads
to delays in decision
making procedure and

needs which impact on
further business progress.
It is based more on
meeting a current need, at
situation rather than an
approach which consider
towards longer term needs
of employees. Instead of
keeping focused on
overall set objectives,
situational leader can fall
into trap where they can
respond to and evaluate
immediate circumstance
all the period.
Furthermore, along with
strength, situational
leadership approach
consists with certain weak
points. It can be
ineffective in task oriented
situation. Leaders who
find themselves in
condition where tasks will
be completed in particular
ways will find flexibility
of being situational to be
disadvantageous to follow
as specific set of policies,
regulations and rules that
are inflexible.
liberated from criticism.
There is no single optimal
solution to an issue which
means that managers will
iterate as much as they
need in investigation of
solutions. It can
sometimes need to
wastage of money and
more essential resources
such as time. Moreover, it
also determined that
contingency approach of
management is quite
straightforward that
cannot all administration
situations can be dealt in
single way. But when
manager apply it same in
actual situation things do
get a bit complex. It needs
a thorough analysis and a
number of elements need
to be considered for every
other issue that arises.
may not be always
practical.

Furthermore, it evaluated that above theories help company and management to handle
the overall situations in workplace, as it help to motivate and encourage staff to work hard rather
than before.
Key operational approaches to operations management & their values
Just in time-
It support in focusing on the procedure of creation. This process is to be finished on time
with the set targets. It aides in acquiring outcomes set before in planning. With the supports of
lessening the wastage of unessential assets and utilizing them to its maximum capacity,
procedure can become to be in the nick of time. Additionally, tolls and machines are being taken
consideration in order to make the assembling right with wanted outcomes. This approach is
valuable in term of increasing profitability and productivity rather than before.
Lean production-
This approach advises about the best strategies to be utilized to get yield or outcomes.
The result is being influenced by different components. One of the most essential variables
utilized so as to get the ideal yield is to lessen wastage by utilizing the assets as per its latent
capacity and limit. The supervisors and pioneers make employees mindful of productive
utilization of assets and to diminish the wastage. It is valuable as help to improve profitability of
the work and encourages applicants to enhance aptitudes.
TQM-
It is the procedure which helps in getting ready for a longer time to gain achievement or
success. The achievement results for a more drawn out timeframe and helps in procuring a
benefit. This likewise aids in keeping up quality alongside a cost of the products offered by the
associations.
Managers and leaders of Starbucks play effective roles. While producing product for
consumers leader role is to monitor workers activities continuously. Manager increase the
productivity and profitability of business by communicating with potential customers to identify