Leadership and Management Strategies for WA-PILA Hotel Industry Report

This report delves into leadership and management principles within the service industry, utilizing WA-PILA as a case study. It begins with an introduction to leadership and management, followed by an examination of classical management theories, including organizational structure, culture, and different management theories. The report then explores the role of a leader, various leadership styles (autocratic, democratic, and transformational), and the differences between leadership and management. The analysis covers WA-PILA's past, present, and future approaches to leadership and management, highlighting the evolution of leadership styles and the application of different management theories. The report concludes by emphasizing the importance of effective leadership and management for organizational success, providing a comprehensive overview of the topic and its practical implications within the service sector.

Leadership and Management
for Service Industry

Content
• Introduction
• Classical Management theories
• Role of leader and leadership style
• Management and leadership style
• Conclusion
• References

Introduction
Leadership signifies that it is an art or capability of an individual
to inspire or influence other for accomplishing organisational
goal in an effective and efficient manner. On the other hand,
management is a process of planning, organising, directing,
controlling in order to attain high level of profitability and
productivity in an innovative and creative manner.

Classical management theories
Organisational structure
 It is a system which is used to define hierarchy within an
establishment as it identifies the need of fir which operate
differently and also bring systematic flow of work among each
business function for accomplishment of firm pre determined
goal within prescribed time limit.

Classical management theories
Organisational structure
 It is a system which is used to define hierarchy within an
establishment as it identifies the need of fir which operate
differently and also bring systematic flow of work among each
business function for accomplishment of firm pre determined
goal within prescribed time limit.

Types of Organisational Structure
Divisional and geographical: Divisional structure is suitable for
company with distinct business units while geographical provides
hierarchy for an enterprise that operate at several locations.
Functional and matrix: Former is based on each job duties while
matrix has two or several supervisors for each job or each personnel
has dual reporting relationship generally to functional and
production manager.
Wa-Pila can acquire divisional structure as it help them to delegate the
responsibilities to business function easily.

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Organisational Culture
It comprises beliefs, assumption, values and ways of interacting
that contribute to unique social and psychological
environment of an organisation.
 Power
 Role
 Task
 Person:

Past Organisational Culture
WA PILA was making use of power culture so as to facilitate an
atmosphere of decorum and discipline within the organisation and
to ensure that the behaviour of workforce is aligned with
organisational requirements.

Present Organisational Culture
WA PILA has enforced role culture at present whereby the roles and
responsibilities of every person in entity is clearly defined so as to
facilitate effective working.

Future Organisational Culture
WA PILA will implement task culture in future course of time as this is
a type of culture whereby the main aim of entity is to ensure
completion of tasks within the set course of time to attain an edge in
market place.

Continue....
Different classical theories of management
The various elements which is related to theories of management
are as follows:
 Classical Management
 Administrative
 Scientific Theory

Past Theory of Management
WA PILA made use of classical theory in past time whereby the
workforce specialisation and centralised decision making were the
key to success.